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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,072 Reviews
Call Service Center (907) 202-9778

1,072 Reviews of Lithia Hyundai of Anchorage - Service Center

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October 05, 2024

It is hard to get an apt and the service has gone downhill. We have used this deal for service go over 15 years and the last 4 service has not been good. I look for other options before going back to More

by DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie Beals
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason HESS
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Oct 08, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your feedback. It's concerning to hear about the decline in service quality after so many years of loyalty, and we apologize for any inconvenience this has caused. We value your continued trust in our vehicles and would like to address these issues directly with you. Please feel free to reach out at your convenience so we can work towards a solution together. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

October 04, 2024

I have 15,000 miles on my car. I’ll drive it easy. I’ve been in there time after time and asked you about issues with my car. I seem like I get put aside. Are you gonna fix my car? More

by RICKROETMAN_68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Lithia Hyundai of Anchorage responded

Rick, thank you for taking the time to share your concerns. I'm sorry to hear that you feel like your issues haven't been fully addressed during your visits. Your satisfaction is important, and I would like to ensure your concerns are properly handled. Please reach out to me so we can avoid any miscommunication and work on resolving the situation promptly. Best, Moises Gonzalez - Service Manager - 907-762-5752

October 04, 2024

Great costumer service and friendly people working at front Service counter.. Kudos for hard work. More

by MELINDA824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your wonderful feedback, Melinda! We’re glad to hear that you experienced great customer service and found our front service counter team friendly and hardworking. We appreciate your recognition and look forward to assisting you again!

October 04, 2024

Everyone is always so kind and helpful. The service is always great as well, Christian helped me and he was wonderful! More

by SAMANTHA.SAMPSON95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Samantha, for your kind words! We're delighted to hear that our team consistently provides you with excellent service. It's wonderful to know that Christian made such a positive impact during your visit. We look forward to seeing you again at Lithia Hyundai of Anchorage!

October 03, 2024

Christian is a great service advisor and got to my car very quickly and efficient More

by vandenbos907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your positive feedback, Vanden! It's great to hear that Christian provided you with quick and efficient service. We appreciate your recognition and look forward to seeing you again soon!

October 02, 2024

They are horrible at returning calls, answering phone or text and keeping customers updated on what’s going on. More

by Mmease
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Jahnke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dean
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Mease, for bringing this to our attention. We apologize for the lack of communication you’ve experienced, as it’s important to us that our customers are kept informed throughout the process. Please reach out to us via email so we can avoid any missed calls and discuss this further. We look forward to making things right. Best, Moises Gonzalez - Service Manager - 907-762-5752 - moisesgonzales@lithia.com

Oct 03, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Mease, for bringing this to our attention. We apologize for the lack of communication you’ve experienced, as it’s important to us that our customers are kept informed throughout the process. Please reach out to us via email so we can avoid any missed calls and discuss this further. We look forward to making things right. Best, Moises Gonzalez - Service Manager - 907-762-5752 - moisesgonzales@lithia.com

October 01, 2024

I had a recall that I needed to go in for as well as some issues with my lights. They fixed the issues and diagnosed another issue with me and went over the pricing. I really appreciate the transparency and More

by TEXASBELLE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Lithia Hyundai of Anchorage responded

Belle, thank you for your kind feedback! We're glad to hear that our team at Lithia Hyundai of Anchorage was able to address your recall and lighting issues while maintaining transparency throughout the process. It's great to know that Christian kept you informed as well. We appreciate your trust in us and look forward to assisting you again in the future!

September 29, 2024

I absolutely can not get past the bizzare phone tree when calling, so I go in person to schedule. Once there. the customer service people are the absolute best. The mechanics are good too at least I think. More

by anneufgreengables
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk people
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Oct 01, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience! We appreciate your feedback about the phone tree, and we're glad to hear that our customer service team and mechanics provided you with a positive experience when you visited us in person. Your insights help us improve, and we look forward to serving you better in the future! Best, Moises Gonzalez - Service Manager - 907-762-5752

September 28, 2024

Great service from beginning to end . Shout to the young man at the check in and out. Real professional. Can’t remember his name. More

by Dieter Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember.. prefer not to randomly pick one.
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Sep 30, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your kind words, Dieter! We're delighted to hear that you received great service from start to finish at Lithia Hyundai of Anchorage. We’ll make sure to pass your shout-out along to our team. We hope to see you again soon!

September 25, 2024

Great experience and staff we worked with. Would recommend it to friends and family . thanks More

by C_VATTHANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isiah
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Sep 25, 2024 -

Lithia Hyundai of Anchorage responded

Vatthana, we're thrilled to hear that you had a great experience with the staff at Lithia Hyundai of Anchorage! Thank you for recommending us to your friends and family. We look forward to assisting you again in the future.

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