Lithia Hyundai of Anchorage - Service Center

Christain Diaz has to be the most reliable/trustworthy service advisor I’ve dealt with. I’ve worked with a lot of service advisors in the past so I can tell Christain means well and try’s. If you think ot service advisor I’ve dealt with. I’ve worked with a lot of service advisors in the past so I can tell Christain means well and try’s. If you think otherwise maybe you should look into the mirror. More

Service work is good. Trouble is service does not answer their phone, responds to voicemail or text. Their website says they do. I am only able to get an appointment throu Trouble is service does not answer their phone, responds to voicemail or text. Their website says they do. I am only able to get an appointment through Blue Link. More

Vastly improved system to make appts. Service advisor was very nice. No problems at all Service advisor was very nice. No problems at all More

Pleasant people, good communication, fixed the problems and let me know potential repairs for the future and let me know potential repairs for the future More

Walked up, was greater right away and assisted very well. No silly stuff and salesman was nice. No silly stuff and salesman was nice. More

While they were able to get me in quickly, the communication with this service center is awful. They don't answer their phones or respond to texts or voicemails. I could only reach them with help communication with this service center is awful. They don't answer their phones or respond to texts or voicemails. I could only reach them with help from an employee in the finance section. The day they had my vehicle, they gave an inaccurate estimate for when it would be ready for pickup, didn't provide any updates when they took hours longer than estimated, failed to communicate once they were actually done with it, and didn't pay for the "complimentary" ride back to the dealership because I couldn't get them on the phone to arrange the ride. I ended up paying for an Uber back myself. I appreciate that they are probably overwhelmed and understaffed, but it very much felt like they didn't care. If they had better communication, everything would have been fine. More

Extremely helpful! !!! Good communication ❤️ The woman who helped me, her name was Dana, give her kudos!! !!! Good communication ❤️ The woman who helped me, her name was Dana, give her kudos!! More

I don’t have any complaints. and you were polite any respectful!:):) vary satisfied thank you and you were polite any respectful!:):) vary satisfied thank you More

Very under staffed at this dealership. Good work was completed but so hard to get status and questions answered about their progress. Good work was completed but so hard to get status and questions answered about their progress. More

Good service as always thanks your people are always easy to work with and very professional to work with and very professional More