Lithia Hyundai of Anchorage - Service Center

Customer service is abysmal. My car has 27,000 miles and I have asked twice to have my tires rotated and each time they said they didn’t do it because it didn’t need it. However, My car has 27,000 miles and I have asked twice to have my tires rotated and each time they said they didn’t do it because it didn’t need it. However, they told me my car needed a ton of other stuff that of course would be extra. They don’t want to take time to rotate my tires because it’s included in a package I bought. Funny how they only worry about things they can charge you for. Also, said the oil change would be an hour and a half and it took 4 hours. If I could take back buying this car, I would! More

I left 3 messages, both on voice mail and with a live person, over an 2 week period and never got a return call. On my 4th try, someone was finally able to help me schedule my first new car service appt. person, over an 2 week period and never got a return call. On my 4th try, someone was finally able to help me schedule my first new car service appt. When I bought the car in January, I was told that I would be given a car to drive while mine was being serviced. When I made that first appointment, I was told that a loaner car would not be needed because the service would only take 30 minutes. When I arrived, I was told that the service would take 1-2 hours and that they didn’t have loaner cars. What a xxxx show! More

I'm still waiting for the service department to contact me about some unfinished work that needs to be performed. No one has contacted me after numerous attempts to get in touch with your service departmen me about some unfinished work that needs to be performed. No one has contacted me after numerous attempts to get in touch with your service department. More

Have not used the service center yet. The dealership has been very good. No issues The dealership has been very good. No issues More

I needed a recall taken care of that had some complications. Plus, I live 120 miles away from the dealership. When I first met Dana, she was a huge help. She gave me her card and stayed in contac complications. Plus, I live 120 miles away from the dealership. When I first met Dana, she was a huge help. She gave me her card and stayed in contact by email. Dana went above and beyond to accommodate me. The day we scheduled the service, it was completed on time, and both Dana and Dante were helpful at the service desk. Also, when Liz heard us say we needed the recall clearance done ASAP, she stopped what she was doing to immediately take care of it. The service was excellent! More

Service is provided in a timely manner. Customer service minded employees provide good advice on vehicle maintenance. Customer service minded employees provide good advice on vehicle maintenance. More

This will be laughable. Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, h Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, having left to visit sister out of state. Super great to get the text’d automatic reschedule👍🏼. Tho, that is a first and may have had to do with the pending ‘millennial theft recall’ with the ignition. Anyway, nice to get a reschedule, thank you 🙏🏼. With recall I was encouraged that I would get Uber’d\Lyft’d as a courtesy. 🙂 Yes, it was decent going out, and if your not already laughing 😆, yeah, no Uber’d\lyft’d back. 😐 Yeah, it’s a busy time(May in AK) and managing good service and happy crews both sides; workers/staff and clients is where the Goldilocks zone is located!! Tho, having called for a return ride, the gentleman taking my call; took it so far as to say he ordered one and it’d be arriving. Perhaps at this time in day and relationship, it gets slippery to reason the actual status of the responsibility of dealership to client; and communicate ‘there would not be a return ride’ !! Tho, I believe it can be done, or restructured to get that end met altogether. After 20 mins, I call back and was met with, another gentleman who alluded to the return ride being arranged and then calling again, my phone 📞 number being categorized as ‘spam’ !!!! Ok! Got this, tho are we all that sour at this time of day to not just swing the energy\ attitude\connection to some effort of ‘actual’ clarity- something, ‘we aren’t set up for that at the moment; and maybe in the future and we hope you can come pick up this evening and check out your new updated anti theft ignition. Is that gaslighting ??¿ or forward communication ??¿ More

They didn't mark up the price, but still included some extra packages that I don't want with the car extra packages that I don't want with the car More

It's extremely hard to get ahold of anyone to make a simple service appointment. simple service appointment. More

The dealership was disorganized and several of the employees were dismissive or rude. They took an unreasonably long time to work on our car and did not communicate with us and we’re difficult to reac employees were dismissive or rude. They took an unreasonably long time to work on our car and did not communicate with us and we’re difficult to reach. I struggle to think of a worse experience I have had with any business. More