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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,072 Reviews

1,072 Reviews of Lithia Hyundai of Anchorage - Service Center

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October 24, 2024

The dealership is Awesome Everytime I visit, no problems. Timing could be better on appointments. More

by upperone49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback! We're glad to hear that you consistently have a positive experience at Lithia Hyundai of Anchorage. We appreciate your suggestion regarding appointment timing and will work on improving this aspect. We look forward to your next visit!

October 22, 2024

My car was on a recall the updated and got it back in good time More

by Laurel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Laurel, for sharing your experience. We're glad to hear that your recall service was completed promptly and that your car was returned to you in good time. We appreciate your feedback and look forward to serving you again at Lithia Hyundai of Anchorage!

October 22, 2024

Service was very fast and professional as it usually is. Always in and out which is nice. More

by BARRIE99504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback, Barrie! We're glad to hear that you consistently experience fast and professional service at Lithia Hyundai. Your time is valuable, and we strive to ensure your visits are efficient. We look forward to seeing you again soon!

October 22, 2024

Very Fast Customer service and very professional. No one bothered me while i was waiting either, so it was pretty enjoyable. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your review, Ben! We appreciate your feedback and are pleased to hear that you experienced fast and professional customer service at Lithia Hyundai of Anchorage. It’s great that you enjoyed your time with us without any interruptions. We look forward to welcoming you back soon!

October 22, 2024

Great service, knowledgeable staff. Work on vehicle was done in a timely manner. Was given contact info in case we had any questions or concerns while vehicle was being serviced More

by Driven1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Lithia Hyundai of Anchorage responded

We're delighted to hear that you had a positive experience with our knowledgeable team at Lithia Hyundai of Anchorage. It's great to know the service was timely and you felt supported throughout the process. Thank you for choosing us!

October 21, 2024

Overall service especially the front desk people who are very courteous and kind and overall service was outstanding More

by Emendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason HESS
Oct 22, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your wonderful review, Emendes! It’s heartening to hear that our front desk staff made such a positive impression with their courtesy and kindness. Thank you for recognizing their efforts! We hope to serve you again soon!

October 19, 2024

Very pleased. I had an interaction with the service department last year that was very negative. This was 180 degrees better. More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Lithia Hyundai of Anchorage responded

We're glad to hear that your recent experience with Lithia Hyundai of Anchorage was a positive turnaround! Thank you for giving us another chance, and we hope to continue providing excellent service in the future.

October 19, 2024

I was very please with the service I received when I contacted the service concerning an issue with my tire. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Lithia Hyundai of Anchorage responded

We're delighted to hear that you were pleased with the service at Lithia Hyundai of Anchorage. Our team is always here to help, so don't hesitate to reach out if you need anything else!

October 15, 2024

I would have expected a cleaner vehicle on pivk up and a Full tank of gas. I specified to sales I wanted them to maje money as well as the dealership and the profit margin was substantial More

by JOHNDEN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
Oct 17, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback, John. We appreciate your business and are sorry to hear that the vehicle cleanliness and fuel level did not meet your expectations. We always strive to provide the best experience for our customers, and we’ll make sure to address this with our team. We hope to have the opportunity to improve your experience in the future. Best, Moises Gonzalez - Service Manager - 907-762-5752

October 15, 2024

Last two visits were very bad experiences. I waited 8 hours in the waiting room for my truck to get a simple oil and spark plug change. Then my wife’s car had electrical issues. We paid a larg More

by Michael.larson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know these people
Oct 17, 2024 -

Lithia Hyundai of Anchorage responded

Michael, I’m sorry to hear about the long wait and ongoing issues with your wife’s car. This is certainly not the experience we aim to provide. I’d like the chance to make things right and ensure your concerns are properly addressed. Please reach out to me at your earliest convenience so we can discuss a resolution. Best, Moises Gonzalez - Service Manager - 907-762-5752

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