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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
942 Reviews
Call Service Center (907) 202-9778

942 Reviews of Lithia Hyundai of Anchorage - Service Center

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March 03, 2024

This time. .. they got me in and out fairly quickly even with their computers down. Granted it was a routine oil change and my last experience with them lasted 8 More

by s_hall88
Purchase Time
Recommend Dealer
Yes
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Mar 05, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your feedback and patience, especially considering your previous experience with us at Lithia Hyundai of Anchorage. We're glad to know that this time around we were able to provide a quicker service for you. Thanks for giving us another chance, we hope to see you again down the road!

March 02, 2024

Quick friendly and efficient I walked over while delivering for fed ex made an appointment then brought my car in and grabbed it same day More

by CSCHWARTZ2000
Recommend Dealer
Yes
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Mar 04, 2024 -

Lithia Hyundai of Anchorage responded

We're glad to know that you found our service at Lithia Hyundai of Anchorage quick, friendly and efficient. It's great to see we could accommodate your schedule so smoothly! Thanks for the review.

February 29, 2024

I called two times and left message to schedule service-no return calls. Finally I did get hold of someone to schedule service. More

by sherrie.d.schenk
Recommend Dealer
No
Employees Worked With
Dana Jo
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Mar 01, 2024 -

Lithia Hyundai of Anchorage responded

Hi Sherrie D., We appreciate you taking the time to share your experience with us, and we sincerely apologize for the difficulties you faced in reaching our service department. We understand the importance of timely and responsive service scheduling, and it's disappointing to hear that you had challenges in getting through to us. Please be assured that we take your feedback seriously, and we will investigate the communication issues to ensure a more efficient and prompt response in the future. If there's anything specific you would like to discuss please feel free to contact us directly through the number below. Your satisfaction is important to us, and we are committed to addressing any concerns you may have. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 28, 2024

Got me in fast we're also kind when I checked in did. Or make me feel rushed and answered my questions More

by QUEENHAC1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Feb 29, 2024 -

Lithia Hyundai of Anchorage responded

We're glad to know you had a positive experience at Lithia Hyundai of Anchorage! It's important for us that our customers never feel rushed and always have their questions answered. Thanks for the review and we hope to see you again soon.

February 26, 2024

Too long of wait for oil change: 1/2 low When I checked oil at home. No indication of kind of oil, or when next change is due. More

by CPMILE
Recommend Dealer
Yes
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Feb 28, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We apologize for the extended wait time for your oil change and any inconvenience caused. We understand the importance of efficient service and will review our processes to minimize wait times. We also apologize for any oversight regarding the oil level, type, and information about the next change. We will address this with our service team to ensure comprehensive information is provided. When you have a moment, please contact me through the number below so that we can work towards an amicable solution. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 25, 2024

I was actually pleasantly surprised when I called the service department. Someone answered the phone, instead of getting an answering machine message, or a message telling me that texting would be quicke More

by Crista.Cady
Recommend Dealer
No
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Feb 28, 2024 -

Lithia Hyundai of Anchorage responded

Hi Crista, Thank you for taking the time to share your feedback regarding your recent experience. We appreciate your comments and are pleased to hear that you were pleasantly surprised by the service department answering your call promptly. However, we apologize for any inconvenience caused by the email indicating that your vehicle maintenance was 'past due'. This appears to be a miscommunication or error, and we want to assure you that your satisfaction is important to us. We value your business and aim to provide excellent service. Your feedback is essential in helping us improve, and we appreciate your understanding. That being said, we hope to see you again soon. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 21, 2024

The service department is great. They're always helpful and make recommendations without being pushy More

by Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Martin, for sharing your positive experience with the service department at Lithia Hyundai of Anchorage. We're delighted to hear that the team was helpful and provided recommendations without being pushy. If there's anything specific you appreciate or if you have additional comments, feel free to let us know. We value your feedback and look forward to serving you in the future!

February 20, 2024

Attentive, pleasant, helpful I got work to do. Nah bro. 1 2 3 4 5 More

by Cnhayes
Recommend Dealer
Yes
Employees Worked With
Saturday service counter
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Feb 21, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team at Lithia Hyundai of Anchorage provided you with attentive, pleasant, and helpful service. We appreciate your support and look forward to assisting you in the future!

February 20, 2024

Went for oil change but service found parts that need replacement. Replaced brake pads and rotors. More

by RLANKFORD
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 21, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you sharing your experience with us! It's great to hear that our service team at Lithia Hyundai of Anchorage was able to identify and address the necessary replacements during your oil change. Your safety is our priority, and we're glad we could provide you with the service you need. Thank you for choosing us, and we look forward to assisting you in the future!

February 19, 2024

Generally positive. But the wait was long (2 weeks) and it was impossible for me to contact anyone. I had to wait for people to contact me More

by Obergcarl
Recommend Dealer
Yes
Employees Worked With
Dana via text
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Feb 19, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate your feedback and your patience regarding the wait times. We hope to serve you more efficiently in the future. Drive safe until next time!

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