Lithia Hyundai of Anchorage - Service Center

I think the system that you have in place for text messages and return phone calls need to be worked on. I texted at 4pm and 5:45 trying to get an update on my car. My spouse called and texted roughl messages and return phone calls need to be worked on. I texted at 4pm and 5:45 trying to get an update on my car. My spouse called and texted roughly the same time. We did not receive a response. I received a phone call by Christian at 6:45pm and was told he tried to call me twice to have me come and get my car. I spoke to Christian in length the next morning about this. Although I doubt he tried to call me I have no way to prove he didn’t and will have to take his word for it. I haven’t heard very good things about your service department and this doesn’t make me think that those comments were wrong. More

Just had an issue with not being able to speak with someone when I called or text. someone when I called or text. More

I am always treated with respect and kindness. I really appreciate the entire staff! I will be back. I really appreciate the entire staff! I will be back. More

The service department was very professional. They got the work I needed done fast and the employees are outstanding! Very courteous and communicative. Will be back again soon. They got the work I needed done fast and the employees are outstanding! Very courteous and communicative. Will be back again soon. More

I needed to have my gas pumped out for shipping reason, they helped me that same day while treating me with kindness and respect. They are proper professionals as far I'm concerned. they helped me that same day while treating me with kindness and respect. They are proper professionals as far I'm concerned. More

Everyone I spoke to was very clear in communication in regards to what was happening with my vehicle. Very polite and efficient. regards to what was happening with my vehicle. Very polite and efficient. More

Too long of a wait for service. I've been a sixteen year Hyundai owner. The past 18-months service has become slower and non-communicative to phone calls and text messages. This may I've been a sixteen year Hyundai owner. The past 18-months service has become slower and non-communicative to phone calls and text messages. This may be the last Hyundai vehicle I own. More

Unreasonably difficult to schedule. Website scheduling didn't work, phone number listed went to a call center in Oklahoma that never answered or called back. Very frustrating and unpr Website scheduling didn't work, phone number listed went to a call center in Oklahoma that never answered or called back. Very frustrating and unprofessional. Finally called the sales number to get someone to answer. I added a star because the dealership gave me a ride to work. Otherwise, 1 Star due to frustration and efforts at up selling. More

I’m very happy with my Tucson and I’m also pleased with the financing. the financing. More

The amount of time and effort I spent on trying to make an appointment to get my oil changed is unacceptable. Called and left messages 4 times in a month and never got a call back even though the message s an appointment to get my oil changed is unacceptable. Called and left messages 4 times in a month and never got a call back even though the message says they will call you back. The website to just make an oil change appointment is ridiculous to try to figure out. Please fix your system. Before this year I always just called for oil changes for the last 10 years. Pretty ridiculous that I have to come in in person to make an appointment now. More