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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

3.9
1,017 Reviews

1,017 Reviews of Lithia Hyundai of Anchorage - Service Center

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August 23, 2024

I don’t have any complaints. and you were polite any respectful!:):) vary satisfied thank you More

by Imark watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason HESS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Lithia Hyundai of Anchorage responded

It’s wonderful to hear from you, Imark! We’re delighted that you had a positive experience and found our team to be polite and respectful. Thank you for your kind words and satisfaction. If there’s anything more we can assist with, just let us know!

August 22, 2024

Very under staffed at this dealership. Good work was completed but so hard to get status and questions answered about their progress. More

by acoastiegirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
Aug 23, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback. We're glad to hear the work was completed well, but we apologize for any inconvenience caused by our staffing issues and communication delays. We are working on improving this aspect of our service. If you have further questions or concerns, please reach out to us directly. Best, Moises Gonzalez - Service Manager - 907-762-5752

August 17, 2024

Good service as always thanks your people are always easy to work with and very professional More

by danielg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your positive review, Daniel! We’re glad to hear that you consistently receive good service and find our team at Lithia Hyundai of Anchorage easy to work with and professional. Your continued support means a lot to us. We look forward to serving you again!

August 16, 2024

Had an overheat issue and sent me down the road after my scheduled oil change. Didn’t have the time to check it. A week later broke down in a construction zone overheating. Cooled down and came there told t More

by TCAREW_2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dana Jo
Aug 20, 2024 -

Lithia Hyundai of Anchorage responded

We apologize for the inconvenience and frustration you experienced with your vehicle. It's disappointing to hear about the breakdown and subsequent issues, especially given the distance from home. We are committed to resolving this matter as quickly as possible. Please reach out if you have any further questions or concerns during this process. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

August 15, 2024

Your service sucks. Can’t call a real person. U leave a message no returns calls. NEVER buy from u again. Hire more staff!!!!!!! More

by SHARONELLIS1951
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Lithia Hyundai of Anchorage responded

It's regrettable to hear about the frustration you've experienced with our service. We strive to provide timely and effective communication, so it's disappointing to hear we fell short. Please reach out directly so we can address your concerns promptly. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

August 14, 2024

We were frustrated that our service was going to take so long. Chistian was fabulous to make it happen so we could get to the airport!! More

by JAKINALASKA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience! We're glad Christian could assist and ensure you made it to the airport on time. We appreciate your patience and support at Lithia Hyundai of Anchorage. Safe travels!

August 13, 2024

Christian was great. Got me in and out in good time. Ryan was also great. More

by RBT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hippen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ollis - 5 star
Aug 14, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback! It is lovely to hear that Christian and Ryan provided you with excellent service at Lithia Hyundai of Anchorage. We're glad the experience was efficient and positive. We look forward to seeing you again!

August 07, 2024

Blake has helped us pick the best new vehicle for us, so went back and he helped us pick out and purchase a great one as well. Never steered us wrong! More

by MJWOLFE99514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your positive experience with Blake at Lithia Hyundai of Anchorage. It is wonderful to hear that he helped you find and purchase the perfect vehicle for you. We appreciate your trust and are glad he could assist you so well!

August 03, 2024

Spectacular service and customer care! Thank you kindly for your consideration, apt information, and quick processing. More

by taylorgardner96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Lithia Hyundai of Anchorage responded

Taylor, thank you for the fantastic review! We're delighted to hear that our team at Lithia Hyundai of Anchorage provided you with excellent service and care.

July 18, 2024

They NEVER answer their service phone, ever. If you leave a message you NEVER get a call back. I need my brakes done and they still have never called me back.. Do not buy a car here. I have nev More

by kataloia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None Toadd
Jul 22, 2024 -

Lithia Hyundai of Anchorage responded

It's concerning to hear about the lack of communication you've experienced. We strive for timely and responsive service, so this feedback is very disappointing. Please reach out directly when you have a moment; we want to make things right for you and your family members. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

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