Lithia Hyundai of Anchorage - Service Center

Friendly people. They explain and show us what we really need. Transaction came smooth and fast. We went for test drive and we took the car home. They explain and show us what we really need. Transaction came smooth and fast. We went for test drive and we took the car home. More

This dealership's service department loaner was a new, well tended vehicle that allowed me to fully appreciate and know what I wanted to upgrade my older Hyundai. The GM and Finance guy were excellent wit well tended vehicle that allowed me to fully appreciate and know what I wanted to upgrade my older Hyundai. The GM and Finance guy were excellent with getting me through the process of purchasing my first new vehicle. I appreciate all the personal attention. More

I just want to thank for checking my engine and kept it for 2 days and found it to be in good condition. I especially want to commend the two workers who work to greet the people, Christian and so sorry ( for 2 days and found it to be in good condition. I especially want to commend the two workers who work to greet the people, Christian and so sorry (name)) the only lady with him who does outstanding job greeting people with smile, courteous, kindness that people want to see as first entering your Lithia office. I thank you workers in the back who does good job also fixing cars. I can see great changes in Lithia with new managers from before. My utmost sincere Thank you for all you all do. Sorry I do not know the names of all workers but you are marked as high scores More

Christain Diaz has to be the most reliable/trustworthy service advisor I’ve dealt with. I’ve worked with a lot of service advisors in the past so I can tell Christain means well and try’s. If you think ot service advisor I’ve dealt with. I’ve worked with a lot of service advisors in the past so I can tell Christain means well and try’s. If you think otherwise maybe you should look into the mirror. More

Service work is good. Trouble is service does not answer their phone, responds to voicemail or text. Their website says they do. I am only able to get an appointment throu Trouble is service does not answer their phone, responds to voicemail or text. Their website says they do. I am only able to get an appointment through Blue Link. More

Pleasant people, good communication, fixed the problems and let me know potential repairs for the future and let me know potential repairs for the future More

Vastly improved system to make appts. Service advisor was very nice. No problems at all Service advisor was very nice. No problems at all More

Walked up, was greater right away and assisted very well. No silly stuff and salesman was nice. No silly stuff and salesman was nice. More

Extremely helpful! !!! Good communication ❤️ The woman who helped me, her name was Dana, give her kudos!! !!! Good communication ❤️ The woman who helped me, her name was Dana, give her kudos!! More

While they were able to get me in quickly, the communication with this service center is awful. They don't answer their phones or respond to texts or voicemails. I could only reach them with help communication with this service center is awful. They don't answer their phones or respond to texts or voicemails. I could only reach them with help from an employee in the finance section. The day they had my vehicle, they gave an inaccurate estimate for when it would be ready for pickup, didn't provide any updates when they took hours longer than estimated, failed to communicate once they were actually done with it, and didn't pay for the "complimentary" ride back to the dealership because I couldn't get them on the phone to arrange the ride. I ended up paying for an Uber back myself. I appreciate that they are probably overwhelmed and understaffed, but it very much felt like they didn't care. If they had better communication, everything would have been fine. More