Lithia Hyundai of Anchorage - Service Center

Front desk service crew were very nice and very helpful. They listened to my concerns and helped us get our vehicle in for repairs. Thank you fella’s. The text and message system that the dealer uses to c They listened to my concerns and helped us get our vehicle in for repairs. Thank you fella’s. The text and message system that the dealer uses to communicate is not the way to do business. It’s very impersonal and messages don’t get read or responded to. Not just at this dealer but also the other Lithia dealers. Very disappointed in the overall communication with Lithia dealer using this system. More

Impossible to get in touch with them to make an appointment, had to go in person. I made an appointment specifically for a recall then they did not have the part but still kept my car for over 3 ho appointment, had to go in person. I made an appointment specifically for a recall then they did not have the part but still kept my car for over 3 hours before telling me it was done - paperwork showed it had been done far before the time they notified me. I have not heard further from them yet about rescheduling the appointment. More

I was originally not assigned to LITHIAAUTOMOTIV Hyundai for servicing but another Lithia store. Due to a backlog at my assigned service center I was referred over to Hyundai. I have never gone back anywher for servicing but another Lithia store. Due to a backlog at my assigned service center I was referred over to Hyundai. I have never gone back anywhere else in the last 6 years. I am always so pleased with their honesty, integrity, knowledge and communication. 10 ⭐️🌟 More

I found it impossible to schedule an appointment for an oil change unless you stop by the dealership and make it. Supposedly it can be made online however, this does not work in our attempting to do it.. oil change unless you stop by the dealership and make it. Supposedly it can be made online however, this does not work in our attempting to do it.. When stopping by the dealership, the folks are competent and very helpful. More

The service department wouldn’t get back to me, after multiple phone calls and texts, so I had to go in person to schedule service. After service was complete (which does not seem to have resolved the pr multiple phone calls and texts, so I had to go in person to schedule service. After service was complete (which does not seem to have resolved the problem), the car was returned in a somewhat dirty condition (interior). Also, there was some minor damage done to the dashboard - a scratch that won’t buff out. And when they tried to remove/buff it, the first attempt was with a mouth wetted finger, i.e. they rubbed saliva on my dash. In addition, the service tech had left a code reader plugged into my car which required me to go back to the dealership to return it. I also requested help in removing the service alert messages that still keep popping up on my Bluelink account, but was told that they are a separate entity so I have to deal with them myself — seems pretty shoddy to me. And how do I know, for sure, that the alert messages aren’t telling me that, in fact, they did not make the necessary fixes? It seems like the service department should be involved with all of that! It was pretty bad service from the get go. More

Christian was very helpful in finding me winter tires on very short notice. Hyundai got them on in just a few hours! very short notice. Hyundai got them on in just a few hours! More

Appreciate the business here ! ! Friendly greetings, and exchange. Professional attitude and effort. Always a good morning to exchange business for automobile help !!!! ! Friendly greetings, and exchange. Professional attitude and effort. Always a good morning to exchange business for automobile help !!!! More

Got the vehicle back did not drive off lot, check engine light came on. They said bring it back but had to make appt. When I did not leave the lot yet. They should of made sure car was fully fixed before gi light came on. They said bring it back but had to make appt. When I did not leave the lot yet. They should of made sure car was fully fixed before giving it back to us. More

The do not answer the phone or get back to you when messages left. Ever messages left. Ever More

The best experience one could ask for. Everyone in the dealership was super friendly. Owen was absolutely exceptional. Top notch customer service. He listened to my concerns and wants in a Everyone in the dealership was super friendly. Owen was absolutely exceptional. Top notch customer service. He listened to my concerns and wants in a new car, provided all options so that I could make an informed decision. Gave from Finance was also exceptional. More