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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.2
1,864 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,864 reviews

January 03, 2024

Started bad, finished good Went out of their way to make things right. Left in a good mood More

by zaneupnorth
Recommend Dealer
Yes
Employees Worked With
Blayke and a nice young lady at the counter
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate you taking the time to share your experience with us. It's great to hear that despite a challenging start, our team at Lithia Hyundai of Anchorage went the extra mile to make things right, and you left with a positive impression. Your feedback is invaluable, and we're committed to continuously improving our service. Thank you for choosing Lithia Hyundai of Anchorage. We look forward to serving you in the future, and if there's anything you need, don't hesitate to reach out.

January 03, 2024

Professional, timely, polite, comfortable waiting area The CSR was very polite to the rude customer who kept berating him. It was impressive on his part. More

by Kasey
Recommend Dealer
Yes
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hi Kasey, We appreciate your kind words about our team at Lithia Hyundai of Anchorage. We strive to provide professional and courteous service even in challenging situations. Thank you for noticing and until next time, drive safe!

January 03, 2024

Good, lots of new staff though Very busy, hard to keep on top of business More

by TAKARLING
Recommend Dealer
Yes
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We appreciate your positive remarks about the service quality. We understand that having new staff members can sometimes present challenges, and we appreciate your understanding as we work to ensure that everyone is up to speed. Your insights are valuable to us as we strive to enhance our service. We're committed to providing the best experience possible for our customers.

January 03, 2024

Have had struggles with service over the last year . Greatly improved & great work by Dana More

by MACKENZIE.JAMESA
Recommend Dealer
Yes
Employees Worked With
Dana
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Jan 04, 2024 -

Lithia Hyundai of Anchorage responded

Hi Mackenzie, We appreciate your feedback and are glad to hear that you've noticed improvements in our service here at Lithia Hyundai of Anchorage. If there's anything specific you'd like to share or discuss further, please don't hesitate to contact us. We value your continued business and look forward to serving you in the future.

January 03, 2024

Over charged, took 2 hours waiting Waiting too long, overcharged Long waiting time Charged a little more More

by KIIKI3369
Recommend Dealer
No
Employees Worked With
Dana Clendenen
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Jan 04, 2024 -

Lithia Hyundai of Anchorage responded

Hello, We appreciate your feedback regarding your recent experience. We apologize for any inconvenience caused by the extended wait time and are sorry to hear about concerns regarding charges. Your satisfaction is important to us, and we want to ensure that we address your concerns. If you could please reach out to me through the number below, we would truly appreciate it as it would not only help us investigate this matter and make improvements but also provide us with the opportunity to work with you toward an amicable solution. Best, Matt Dean - Service Manager - 907-762-5131

January 02, 2024

Good customer service in the service department with the guy that was helping me. Service was good. More

by MTIGILAU1
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to receive your positive feedback about your recent service experience at Lithia Hyundai of Anchorage! Our team takes pride in providing excellent customer service, and we're delighted to hear that you found the service to be good. We're here to ensure your satisfaction and look forward to serving you in the future.

January 02, 2024

I didnt the car same the day i bought but i wonder how i owe $9 to dealdership. And they haven't contacted me back More

by BRIANGRANADOS222
Recommend Dealer
Yes
Employees Worked With
It was great
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hi Brian! We appreciate your feedback and apologize for any confusion regarding the $9. Our team at Lithia Hyundai of Anchorage is committed to clear communication, so we'll be sure to look into this matter promptly. Thank you!

January 02, 2024

Easy to work with and answered our questions Very helpful, respectful, detailed, That is all More

by CHRISTENSEN.PEARL
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hi Christensen, Thank you for sharing your feedback about your experience at Lithia Hyundai of Anchorage! We're delighted to hear that our staff provided great customer service and that you appreciated the quick turnaround from our mechanics. Your suggestion about having a dedicated individual to answer the phone is noted, and we'll strive to enhance our service further.

January 01, 2024

Terrible service, wish there were other options. May not ever buy a Hyundai again and this is 3rd one More

by Lisa.michaelson
Recommend Dealer
No
Employees Worked With
Service department and GM
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January 01, 2024

They were patient with a first time buyer They got the winter tires installed promptly More

by MIAFROMALASKA
Recommend Dealer
Yes
Employees Worked With
Eric Hippen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Hippen
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Jan 03, 2024 -

Lithia Hyundai of Anchorage responded

Hi Mia, We appreciate your feedback about your experience at Lithia Hyundai of Anchorage. It's great to hear that you received excellent customer service from our dedicated staff once your call was answered. We value your suggestion about having a dedicated individual for phone inquiries and will consider it for improvement. We're grateful for your feedback and look forward to serving you again.

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