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Lithia Hyundai of Anchorage
Anchorage, AK
1,816 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,816 reviews
October 21, 2012
I have lifetime oil change from Lithia so we take our Jeep Commander we bought from Lithia Jeep to this Lithia Hyundai dealership d/t horrible experience with other lithia dept, i requested to check why Jeep Commander we bought from Lithia Jeep to this Lithia Hyundai dealership d/t horrible experience with other lithia dept, i requested to check why when I try to slow down for a complete stop, it chops. (I had my rear pinion leak under warranty to be done too). They were very nice to check then I was told I need my brake pads replaced. I asked them if it's possible since I have only 20,800's miles only. They said it is, so I agreed to have it done. After few hours, I called them to request my brake pads when i come p/up my car. Mr Villamor says ok, then after few minutes he called me and says they already threw it away, I asked them where, he says in the dumpster at the back. I told him that we will get it when I get there. When I came, my brake pads are ready for p/ up. I asked Mr Villamor what else he did, he said nothing else because it's not needed. No checking at the back or reconditioning of anything because he says "it's not needed so we didn't even touch them. He refused my payment because there's still under warranty that needs to be done-- my lift gate. How I wished he forwarned me not to not be surprised when I see my pads still in very good condition, it' s just that when rotors changed or resurfaced it needs replacement. ( but how can he say that when he knows they never changed or resurfaced mine?) Not till after 2 days when I found out that my brake pads are completely fine as confirmed by sears auto and Mida's and 2 other mechanics I know. They asked me if rotors were replaced, I said I was told not. Mida's confirmed to me the first time I showed them my pads that Hyundai Service just buffed my front rotors and not replaced. They also confirmed that those brake pads are from my Commander.I requested appt with Mr Benkert,GM who was very nice to see me in that afternoon, he listened and took notes. He was very professional and says he will get to the bottom of it. I also showed him the pads. After 2 days, I spoke with him again and says according to his people, front rotors were resurfaced so brake pads need to be changed too. Very good explanations that I wished was given to me the first time by Mr. Villamor. He also said, if I want I can ask my people. So I went back to Mida's and paid for a complete brake inspections. I was informed that the rear rotors are the ones giving me the pulsations and not the front, the front rotors were buffed at the front surface as evident by the back surface still with rust rings and rough. They were not reconditioned as claimed by Mr. Benkert. They even showed me the massive leakage on the front diffrential and transfer case that starts to leak. I have pictures of all these that I brought with me when I went to see Mr Benkert again. He was not as attentive as he was before, refused to see the pics I brought, refused to hear more what I have to say. He asked me what can they do to make things right. I asked him if they are charging me but he says "if you don't want to pay, then don't." I said It's not that I don't want to pay, I cannot pay for their deceitfulness and most of all, they didn't fix my problem. I requested them to include the leakage (that obviously has been there for awhile but not reported to me) to the open warranty work order but he strongly refused and says I have to pay my deductibles again, that he needs to open a new work order again. I said "Sir, I feel like you are doing this because you don't want me to come back here" He says "Yes Noemi, I don't want you to come back here anymore, sometimes we have to divorce when we don't need to see or talk to the person any more. Go somewhere else and never come back! There is no trust anymore" Yeah right, they broke the trust. He told me that he will write off my $100 deductible for the leaking pinion that they fixed and will cancel order for liftgate parts so I don't need to come back then he asked me to leave the store. See how this person reacted to the situation. I was deceived and lied to by his people and yet I was the one told to leave the store. Somehow, I understand him, it's very disappointing when his own people like Mr Villamor and the mechanic, lied to him when he is supposed to be trusting them and believe them. My message to the people ( esp. to female Asian clients): Beware of deceitfulness like this and make sure you don't tell and prove Mr .Benkert that his people lied to you and most of all to him, if you don't want to be treated like a garbage being told to leave the store and never come back. My message to Mr Benkert: Sir, you need to get workshop / training again on how to better deal with irate and dissatisfied clients. Don't be afraid of the truth, face the reality fairly and squarely. You will get better sleep if you treat people right and don't be scared to compromise once in a while to make everyone happy. FYI - your dealership rating is F as confirmed by BBB, make it better next time, it's never too late! More
by gavinoah
October 04, 2012
My experience with Lithia Hyundai was good with Eric. He did his bet to get me in the car I wanted. The only thing I would improve was the car could have been cleaner (I've cleaned the windows twice since did his bet to get me in the car I wanted. The only thing I would improve was the car could have been cleaner (I've cleaned the windows twice since and there is still a film on the inside of them. More
by nathanaelhn
Employees Worked With
Eric Godden
August 07, 2012
I purchased a 2010 Santa Fe. My previous car was 20 years old an Acura Integra. I had done lots research prior to making a decision on which vehicle to buy. The Santa Fe ended up in the final three years old an Acura Integra. I had done lots research prior to making a decision on which vehicle to buy. The Santa Fe ended up in the final three choices. After going to the Honda and Subaru dealers to check on the CRV and Outback I went to Lithia Hyundai and immediately liked the look of the Sante Fe and the dealership. Patrick was extremely knowledgeable about the vehicle and very patient with all my questions and hesitancy to buy. Patrick was very approachable never pushy or impatient. He even showed me how to link my phone to the car even though it had been two years since I bought the car!! I did end up with the deal I wanted and have loved driving my Sante Fe. I love everything about it. I recommended it to a friend who also bought one. The customer service department has been exemplary. They all are extremely professional and courteous and have taken care of everything I've needed done on the car. My overall experience with this dealership has been wonderful. More
by cathyoreo
August 01, 2012
I am pleasantly surprised that I had the best experience with a dealership I have ever had. I had been researching new cars and kept coming back to the Tucson for safety and reliability, so I decided to mak with a dealership I have ever had. I had been researching new cars and kept coming back to the Tucson for safety and reliability, so I decided to make my first stop at Lithia Hyundai; it turned out to be my only stop. First off, I appreciated the fact that when I first drove in I wasn't descended upon by the usual sales 'jackals' (as I call them) that I have had in the past at other dealerships. This is one of the main reasons why I hadn't bought a new car for 12 years. So, as soon as I met Patrick I was put at ease with any apprehensions I had left over car dealerships. Now, I am not the easiest person to deal with when it comes to buying anything new, really; I like to research and compare, but especially this time, since I was struggling not to be an impulse buyer with a new car. But, Patrick was a champ. He hung in there through all my hemming and hawing, was patient, not pushy; always accessible, friendly and informative. He worked to get me the best deal, and I can honestly say that Patrick was a big reason why I bought my new Tucson. So, thank you, Patrick. I enjoyed the experience to the extent that I won't have any anxiety visiting again for any service. More
by cdolan13
July 02, 2012
This is the 5th car I have purchased from Lithia Hyundai. Guys there have always been stellar. The biggest reason I keep going back is the service dept. Those guys have always treated me right! Love them! Guys there have always been stellar. The biggest reason I keep going back is the service dept. Those guys have always treated me right! Love them!! I have referred several friends to Lithia for that exact reason, and they have bought cars there. More
by echolmbe
June 15, 2012
Lythia Hyundai is by far the best dealership I have had the pleasure to do business with. Todd Johnson was my sales associate. Todd was VERY friendly and never pressured me to make a decision. Todd gave the pleasure to do business with. Todd Johnson was my sales associate. Todd was VERY friendly and never pressured me to make a decision. Todd gave me the information I needed to make an aducated decision in my vehicle purchase. Lythia Hyundai of Anchorage worked hard to help me get the best deal on my new Tucson. I am extremely happy with the financing department as well. They definately wanted to make sure I was going to be happy with my decison to purchase from them, and Lythia made sure I was educated on my purchase and the warranty that came with my new vehicle. Todd called me the next day to see how I was enjoying my new vehicle. I would highly recommend Lythia Hyundai of Anchorage to anyone looking for a no hassel, no pressure dealership with an educated staff who are friendly and make the buying process a pleasure! More
by LSHCHK
June 12, 2012
The employees were both very knowledgeable and helpful in putting together the trade-in for my 2012 Hyundai Santa Fe. I worked with Tim Walter since October, and he was an excellent and polite rep for Lithi putting together the trade-in for my 2012 Hyundai Santa Fe. I worked with Tim Walter since October, and he was an excellent and polite rep for Lithia. He explained the newer cars, and trade in value. Recently Kasey kept me posted on when new santa fes arrived on the lot. Finally, Jeremy Cooper was able to put together quickly,a no hassle, top dollar offer for my old car and good value price for the new car. All together it was about as good as it gets regarding buying a new car. Thanks for all your help1 Jim Christensen More
by qavik1
June 04, 2012
Everyone there was extremely helpful. Very courteous and friendly. They all worked to get me the best deal possible and gave me top dollar for my trade-in. The sales manager even stayed 1/2 hour late so I c friendly. They all worked to get me the best deal possible and gave me top dollar for my trade-in. The sales manager even stayed 1/2 hour late so I could pick up my new car that evening. Wonderful dealership! More
by rothery1
May 31, 2012
We live approximately 70 miles from the dealership. Yesterday, I was going into Anchorage for a doctor's appointmen, but I hoped to have some work done on our car while in town. I called the day prior Yesterday, I was going into Anchorage for a doctor's appointmen, but I hoped to have some work done on our car while in town. I called the day prior and Michael said he would do what he could to fit me in to the schedule. When I arrived, he did everything possible to get me in and out of there in minimal time. While I have had only good experiences with this dealership in the past,I was totally impressed with yesterday's experience. More
by tilghman
Employees Worked With
Michael (not sure on the spelling) in service dept
May 30, 2012
Tod, Matt S., and Shawn has made my experience with Hyundai a great one! Being how young I am, they helped me get into a car that was probably out of my league. They called whatever bank they could to Hyundai a great one! Being how young I am, they helped me get into a car that was probably out of my league. They called whatever bank they could to help me get financed and they never gave up. I traded my truck in for the car I bought from them and they gave me a great price for it. They really went out of their way to make me one happy customer, others as well I'm sure. This is why I will recommend Hyundai to my friends and family without a doubt. I myself will definitely go back to them anytime I'm looking for something new! (: More
by x_elsie
