Lithia Hyundai of Anchorage

Turned my frown upside down I initially purchased a 2010 Ram used vehicle from them and was satisfied with the sale. After a week this 6 year old American made disaster began to I initially purchased a 2010 Ram used vehicle from them and was satisfied with the sale. After a week this 6 year old American made disaster began to have electrical problems, from the heater periodically stopping, to the dashboard lights flickering out. The final straw was the key getting jammed the ignition and not being able to start the truck. Returning to the dealership I was beyond livid and ready to accept voluntary repossession on site. Both Matt Lagao and Steffan Wog greeted me with professionalism and patience. Steffan was the original sales associate and did spend a considerable amount time with the Ram making sure it met my needs. Being new to Anchorage I had no clue where to have this truck examined by an independent mechanic and accept fault for not having vehicle looked at before buying. The issues with the truck are no reflection on Steffan who was a personable consummate professional and made the buying experience enjoyable. Matthew Solbos was the money man and explained the contract terms to me clearly and answered all questions...to include the warning that the truck is being sold as is. After the nightmare of having a 6 yr old disposable American made vehicle fall apart on me, it was Matt Lagao who dealt with my agitated demeanor upon my return to the dealership; and his professionalism and ability to remain calm and recognize my aggravation while treating me with great respect actually calmed me down. After some research, and a sizeable cash back option, I decided to trade the Ram for a 2016 Hyundai Veloster. Not only did I acquire a car with the technological bells and whistles one could ask for, but the deal actually lowered my payment compared with that electricians nightmare of a truck. This dealership could have said, "you bought as is, too bad" and been completely justified in doing so. They went the extra mile to find something that works, made the deal happen, and sent my emotional rollercoaster the other way, from mad to glad. Reputation means something to this staff and this dealership, and it was evident in how they bent over backwards to make a horrible experience into a great experience. Anchorage is fortunate have a car dealership with such a commendable business work ethic. And it is because of that ethic and professionalism I encourage anyone seeking a vehicle to head straight to Lithia Hyundai of Anchorage. Job well done and thank you. More

Quick and easy Matt and john made it easy for me to purchase my first new car even when I can in 10 minutes before close. Financing was very quick as well and I got Matt and john made it easy for me to purchase my first new car even when I can in 10 minutes before close. Financing was very quick as well and I got a great deal! More

Felicia K For now am satisfied with my purchase. The best dealership with few easy and straight forward paperwork. Easy yo understand and hassle free. My intere For now am satisfied with my purchase. The best dealership with few easy and straight forward paperwork. Easy yo understand and hassle free. My interest was considered by everyone I worked with. They offered me a lifetime oil change with my warranty. These guys can stand by their products. The best place ever! More

Double check your vehicle I made some rookie mistakes when it came time to buy the car, but the dealership was helpful overall. Joe, the sales rep, was really nice and patient. I made some rookie mistakes when it came time to buy the car, but the dealership was helpful overall. Joe, the sales rep, was really nice and patient. He had answers to all of our questions. He was also very knowledgeable about the cars we were looking at. It has been 2 weeks since our purchase and we are still discovering some features that we really enjoy. More

New car purchase The original salesman, Matthew, had some serious issues. Kevin and Trevor stepped in and gave me absolutely incredible service. Every detail was met The original salesman, Matthew, had some serious issues. Kevin and Trevor stepped in and gave me absolutely incredible service. Every detail was meticulously handled by both Kevin and Trevor. Best car purchase I have ever had. More

New Santa Fe I absolutely love my new 2016 Santa Fe. It's fun to drive, turns on a dime and the heated car seats are the best in this Alaska climate. I'm still l I absolutely love my new 2016 Santa Fe. It's fun to drive, turns on a dime and the heated car seats are the best in this Alaska climate. I'm still learning all the controls but I'm thrilled with the purchase. More

Not a good one. It was below average. Employees seem to not care. Werent quick enough. I hope that they improve their service. I wish they gave deals like Kendall Toy It was below average. Employees seem to not care. Werent quick enough. I hope that they improve their service. I wish they gave deals like Kendall Toyota. More

Total satisfaction When you first arrive the professionalism starts. I drop my car off and offered a ride to work and also pickup from work. I have the service so often When you first arrive the professionalism starts. I drop my car off and offered a ride to work and also pickup from work. I have the service so often that I feel a have a friendship with the driver. More

Wonderful We were in need of a new vehicle, because our vehicle had a lot of wear and we did not want to end up stranded somewhere. We did a lot of research b We were in need of a new vehicle, because our vehicle had a lot of wear and we did not want to end up stranded somewhere. We did a lot of research before arriving at the dealership, so we knew what we wanted in a vehicle, and we were very pleased to find everything our heart desired in the 2017 Santa Fe. We were able to connect with Big Joe Mcknight, and we absolutely loved him. He is very personable, real, and not overwhelming pushy. He is the ideal sale person and he made the experience enjoyable. Some sales people are a turn off and you end up getting something that you did not start out to get, because the salesperson put a bad taste in your mouth. Well this was definitely not the case with Big Joe. We appreciate his honesty and how hard he worked to get us the vehicle of our dreams. If you need a vehicle go to Lithia Hyundai and see Big Joe. Pastor Alsey & Michelle Williams More

Tucson We were very pleased with the service and would return there again in the future if we are looking for a vehicle because the staff was attentive and p We were very pleased with the service and would return there again in the future if we are looking for a vehicle because the staff was attentive and professional More