Lithia Ford of Missoula

Great place to do business Super people, super service. 5 stars!! Highly recommend this dealership. One of the very best I’ve dealt with! Thanks Clay and AJ for the great servic Super people, super service. 5 stars!! Highly recommend this dealership. One of the very best I’ve dealt with! Thanks Clay and AJ for the great service. More

Service with a smile Both Lisa and Adam helped with our purchase of our new Ford F150. They were exceptional at answering questions and achieving a very good price. Both Lisa and Adam helped with our purchase of our new Ford F150. They were exceptional at answering questions and achieving a very good price. More

New truck Easy to work with. Found a truck I wanted online. Lithia was able get the truck for me Lithia was not only able to match the price I found it for the Easy to work with. Found a truck I wanted online. Lithia was able get the truck for me Lithia was not only able to match the price I found it for they beat it! What's not to like about that More

Clay is an awesome guy to deal with! I had a 3:30 appt for an oil change on Saturday, Dec 16. We dropped my car at 3:00, and went for a late lunch. We got back to Lithia at 4 :00, but my I had a 3:30 appt for an oil change on Saturday, Dec 16. We dropped my car at 3:00, and went for a late lunch. We got back to Lithia at 4 :00, but my car hadn't moved. Keep in mind, I had major spine surgery Oct 30, and I am in a hard neck brace. Clay realized the lube guys hadn't taken my car in, and told them to get on it. We didn't get out of there til 5:00, and Clay did not charge us for the oil change. I did not expect him to do that, but it was appreciated! I dealt with him last fall when I needed a fuel pump, and he went over and above to get a fuel pump late on a Friday so I could get my car back for the weekend! More

Kory Koski Adam was great to deal with,did not pressure us at all , and didn't try to sell us something we didn't want. Sending My daughter to see him today. Adam was great to deal with,did not pressure us at all , and didn't try to sell us something we didn't want. Sending My daughter to see him today. More

Productive I agreed to reply but your 25 word minimum is b S See the house phone with no money. See i can come home till Monday morning so i have you both are I agreed to reply but your 25 word minimum is b S See the house phone with no money. See i can come home till Monday morning so i have you both are and I am unable and maybe you could ever want a More

They made it easy The team at Lithia Ford really took care of me from start to finish. I needed a truck in a hurry, and they understood my situation and worked with me The team at Lithia Ford really took care of me from start to finish. I needed a truck in a hurry, and they understood my situation and worked with me to get me in something reliable that wasn’t over what I said I could pay. Lorien, Adam, and Dale are customer service superstars! More

Unfriendly and Incompetent Service Dept. Bought a new F-150 in Dec. '13. Within the first 8000 miles the door locks were not working. Took it in twice under warranty and the fix was never a Bought a new F-150 in Dec. '13. Within the first 8000 miles the door locks were not working. Took it in twice under warranty and the fix was never adequate - locks would work OK for awhile then soon were sticking and failing to lock or unlock again. Third time, after warranty expired, Lithia wanted $550 to work on them. Their repeated failure to fix the problem under warranty should not be on me. Turns out this door lock problem is legion with this year and model. Ford knows about it and is indifferent. Lithia Service Dept. was deficient and smugly apathetic to this recurring problem. Management was very unfriendly and surly with me. Many other problems with this truck - I no longer recommend Ford products in general or Lithia Ford of Missoula in particular! More

Cross country trip service accommodation My daughter and I were driving from Tampa, Fl to Seattle, Wa for the start of her freshman year of college. My car needed an oil change/tire rotation My daughter and I were driving from Tampa, Fl to Seattle, Wa for the start of her freshman year of college. My car needed an oil change/tire rotation and Lithia Ford was able to accommodate us immediately the morning after we arrived in Missoula. Clay was extremely courteous and knowledgeable, going so far as to suggest replacing the wipers (after I forgot to mention they were streaking). He showed the results of the courtesy check (all green!!!) which enabled us to get back on the road with confidence! Thank you!!! More

Fuel pump replacement It was expensive, but done quickly, although my car sat on the lot a day and a half before it was looked at, they found local parts. It was expensive, but done quickly, although my car sat on the lot a day and a half before it was looked at, they found local parts. More