Lithia Ford of Missoula

We just bought a 2024 Bronco Sport Badlands. Our salesman, Jakob B. was patient, respectful, and a joy to work with. There was never any pressure during the process. This young, former fishing g Our salesman, Jakob B. was patient, respectful, and a joy to work with. There was never any pressure during the process. This young, former fishing guide at Glacier National Park, was sincere, honest, and. truly enjoys meeting new people- a perfect match for a job like this. Trish in the finance department was great also. We talked as much about dogs as we did about the necessary legal stuff (we paid cash). At age 77, I have purchased many vehicles and had good and bad experiences. Buying this great vehicle was a uniquely good experience because of the quality people like Jakob and Trish that my wife and I dealt with. Love the car, so far and hope that the service department is as good as the sales people. More

Purchased Ford Lightning and very pleased with the pickup and the staff. We are always treated with respect when we visit this store. and the staff. We are always treated with respect when we visit this store. More

Horrible customer service. Horrible communication. Lie after lie. Horrible work performed. Worst dealer ever. Very rude. Horrible communication. Lie after lie. Horrible work performed. Worst dealer ever. Very rude. More

I’m taking back my review bought my car in March 2022 broke down within 3 weeks please be careful when buying from them only drove 1500 miles Got a message from them saying the maintenance package I pur broke down within 3 weeks please be careful when buying from them only drove 1500 miles Got a message from them saying the maintenance package I purchased only covers oil changes not once have they reached out to me regarding my vehicle. Sold me a piece of crap car Thanks for nothing More

Service department has been absolutely terrible, they have given us the runaround every time we call and currently owe us a refund for overcharging. I’ve been calling weekly for the last 8 weeks to check have given us the runaround every time we call and currently owe us a refund for overcharging. I’ve been calling weekly for the last 8 weeks to check the status of our refund and continue to get excuses and told that the check is in the mail. Absolutely unacceptable ethics and professionalism. More

Service department was supposed to look at my vehicle to repair it. They did a basic diagnostic which I had already done and detailed to them to not do the same procedure I did. They disregarded what I had repair it. They did a basic diagnostic which I had already done and detailed to them to not do the same procedure I did. They disregarded what I had said and did not find the problem. still charged me and then wanted me to pay $1648 more so they could “look into it more”. They essentially plug a computer in clear codes charge you then want more money without even knowing the problem . More

They had my truck for two weeks and billed $10400. The next day it blew up. They wouldn't accept any responsibly. They lied about the work they had performed. Service manager said they hadn't checked th next day it blew up. They wouldn't accept any responsibly. They lied about the work they had performed. Service manager said they hadn't checked the glow plugs when the mechanic said he had. More

I would avoid Lithia for any vehicle purchase. Still have not received my refund for canceled extended warranty. Shop elsewhere for your next vehicle as the finance guy would not complete the paperwork until not received my refund for canceled extended warranty. Shop elsewhere for your next vehicle as the finance guy would not complete the paperwork until I capitulated to the extended warranty. More

We are traveling from out of state and my Check eng light came on, went in to have it looked.... the service advisor said you need to make an appointment, mind you we already told him we were traveling from came on, went in to have it looked.... the service advisor said you need to make an appointment, mind you we already told him we were traveling from out of state. Seriously this is how you treat people?!?! The service department lacks customer service skills!! You don’t treat people like this. 5 minutes of taking care of a customer could have been a 5 star review!! More