Lithia Ford Lincoln of Boise

Worst Car-Buying Experience of My Life I purchased this vehicle for my daughter in October of 2014. We live in California, but I was assured from the sales rep that they handle transaction I purchased this vehicle for my daughter in October of 2014. We live in California, but I was assured from the sales rep that they handle transactions like this all the time. Long story short, after months of trying to get this car registered and the dealer pointing fingers at the CA DMV, a DMV agent took pity on my sobbing wife and helped us get the vehicle registered. I received registration yesterday (3/17/15) only to learn that title is still in the name of Ford Credit. Ford Credit says the dealer never sent them the title and I now have to go back to Lithia Ford. I will NEVER buy a Ford product again. More

Day faster and $100 less Work was scheduled for 2 days. However, the work was done in one day and the bill was $100 less than quoted a couple of months earlier. Jeff was not Work was scheduled for 2 days. However, the work was done in one day and the bill was $100 less than quoted a couple of months earlier. Jeff was not available when I arrived. However, he called me at home later and updated the status of the car. The work was done professionally and I appreciated the ride to and from my home. Good Work to all. Thank you More

Loved the price and the salesman! I found my Ford Escape for much cheaper at Lithia Ford in Boise than the local competition. I was very comfortable with Cristobal who was very honest I found my Ford Escape for much cheaper at Lithia Ford in Boise than the local competition. I was very comfortable with Cristobal who was very honest and wasn't a high-pressure salesman. We are very happy with the vehicle, with how fast the purchasing process was, with how much they gave us for our trade-in, and with how comfortable they made us! More

Enjoyable The Ford tracking website, www.cotusb.ford.com, needs some work but the dealership has no control over that. The dealership did all they could. Even The Ford tracking website, www.cotusb.ford.com, needs some work but the dealership has no control over that. The dealership did all they could. Even accommodated my request to NOT mount the default front license plate bracket. More

Ford Expedition Repair Rhett is very customer focused while achieving the ultimate goal of repairing the my Vehicle. Service was performed and I was able to pickup the vehic Rhett is very customer focused while achieving the ultimate goal of repairing the my Vehicle. Service was performed and I was able to pickup the vehicle the same day. Awesome Job!!! Thanks again Mike Ball More

Thrilled with my purchase!!! Randy and Cody handled my situation with ease and grace. Always kind, always positive. And they got me into the car that I wanted. My experience with Randy and Cody handled my situation with ease and grace. Always kind, always positive. And they got me into the car that I wanted. My experience with Lithia Ford was excellent. More

HAPPY CUSTOMER Excellent.customer service friendly people. purchased a new f-150 and got very good care.they care about their customers great experience. will come b Excellent.customer service friendly people. purchased a new f-150 and got very good care.they care about their customers great experience. will come back again.Thanks again!!!!!! More

New Truck Sales I have bought many cars at Lithia, and the Gentle boy's have taken car of me for 25 years. Always a pleasure to work with. I have bought many cars at Lithia, and the Gentle boy's have taken car of me for 25 years. Always a pleasure to work with. More

Great sales consultant and service dept! This is the 4th vehicle I have now purchased from Lithia Ford of Boise and the second that I have worked with Jay Gentle as my sales consultant. Jay's This is the 4th vehicle I have now purchased from Lithia Ford of Boise and the second that I have worked with Jay Gentle as my sales consultant. Jay's professionalism and desire to win my business is why I keep coming back. He presents himself well and his knowledge of his vehicles is spot on giving me confidence in him. I feel as if I got the best deal possible and left with a new vehicle and no regrets that I made the wrong choice. Due to me and my wife's work schedules, we did the majority of our "shopping" over the phone and email. This was very convenient for me and my wife and saved us a lot of time prior to narrowing down our selection and actually heading down to the dealership. Jay stayed late on a Friday night to make sure I was taken care of and that I left with a new vehicle. Also, the follow up calls to check and see if I have any questions and if I am happy with my vehicle are refreshing and shows that he cares about his customers. The service dept. is also very courteous and professional. I had little or no wait when dropping my truck off to get the spray-in bed liner installed. I was offered a ride if needed and was given a call letting me know my vehicle was done and ready for pickup without me having to call and check on the status. I was even told to bring it back if I wanted a free car wash since they can't wash it immediately after installing the bed liner. The overall experience was very positive and from the point I walked in the door to the time I left with a new vehicle was less than 1 hour.....you could not ask for more. More

Repair service Very good customer care. The appointments have been on time. The car now working fine. I would recommend the Lithia Ford dealer to my friends. Very good customer care. The appointments have been on time. The car now working fine. I would recommend the Lithia Ford dealer to my friends. More