Lithia Ford Lincoln of Boise

Superior & stress-free buying experience! This was my 3rd vehicle purchase from Lithia Ford of Boise over a period of 12-years. I had brought my 2016 Escape in for an oil change on 3/28/18, an This was my 3rd vehicle purchase from Lithia Ford of Boise over a period of 12-years. I had brought my 2016 Escape in for an oil change on 3/28/18, and was just looking at the new Escape model on the showroom floor when I heard a friendly greeting from KIM LUY, salesperson. Kim took a genuine interest in my concerns regarding my current 2016 Escape, versus the upgraded safety features in the new 2018 model. Granted, I was just there to get an oil change and tire rotation!!! However, Kim’s detailed knowledge of the new Escape safety features, as well as other desirable options - combined with the outstanding pricing, which included multiple rebates, I ended up with a brand new beautiful 2018 Escape SEL!!!! This experience was entirely stress-free, quick and easy. Kim was so helpful and thorough, and stayed with me through the entire process. As a bonus, Eric Miller, in Finance, was able to pull off more surprises so, needless to say, this was the absolutely best buying experience at Lithia Ford I’ve ever had! If you’re in the market for a vehicle, and want the best buying experience you’ve ever had, ask for Kim Luy! More

Best car buying experience I've ever had Kim was a great salesperson; she treated me well and was so sweet. After an hour chatting with her I felt that we'd known each other for years. Shanno Kim was a great salesperson; she treated me well and was so sweet. After an hour chatting with her I felt that we'd known each other for years. Shannon didn't even care about what "the other guys" had offered me. He told me he'd roll out the red carpet for me and he did. Shannon was an incredibly personable and professional manager to work with. Cristian in Finance was also spectacular. We had a lot in common and he was easy to talk to; answered any questions that I had. I was treated SOOOO much better than another dealership I dealt with and they gave me a much better deal on top of it. I couldn't have asked for more. Both my husband (who recently bought a Ford F150 Lariat from Lithia) and I had extremely positive experiences with Lithia. They've earned our return business that's for sure. Hope B. More

Amazing customer service by KIM LUY again!! This is the second F150 I have purchased and I worked with Kim Luy both times. She is an amazing person. She treats the customer well and is very know This is the second F150 I have purchased and I worked with Kim Luy both times. She is an amazing person. She treats the customer well and is very knowledgeable with the vehicles. She helps out a ton and listens to what you are looking for! Lithia has always been my choice dealership as they make the car buying experience easy and they aren’t pushy like others! They have a huge inventory as well. Logan Bird was great to work with on the financing and Rod Bradley made the paperwork very simple and fast. Highly recommended! Ask for Kim! More

Amazing service! Bill was so easy to work with! He scheduled a time that was most convenient for me, got me in and out quickly, and made me feel like I was the only pe Bill was so easy to work with! He scheduled a time that was most convenient for me, got me in and out quickly, and made me feel like I was the only person he was dealing with that day. I was very impressed and grateful for the level of service I received from Bill during my service last week. I can't recommend him highly enough - and I actually am looking forward to the next time I have to go in. :) More

Best Customer Service by our Saleslady! Kim Luy was AMAZING! She made our car buying experience so easy so please see her for all your buying needs! Thanks Kim for all you help! Kim Luy was AMAZING! She made our car buying experience so easy so please see her for all your buying needs! Thanks Kim for all you help! More

Love my car! I loved working with Kim. She is very knowledgeable and has a great personality. I bought my last new car from Lithia 12 years ago, so needless to I loved working with Kim. She is very knowledgeable and has a great personality. I bought my last new car from Lithia 12 years ago, so needless to say, there was a bit of a learning curve for me. Kim helped me get familiar with the new techy features of my new car. She checked in with me a couple of times just to be sure everything was good. She provided great service. Thanks Kim! More

Great Service! Rhett was very helpful setting up my new car for the protection package treatments. He is a great guy to work with, very nice. Thanks Rhett! Rhett was very helpful setting up my new car for the protection package treatments. He is a great guy to work with, very nice. Thanks Rhett! More

So refreshing to work with a company who keeps their word! This is the first vehicle I have ever bought that I purchased the extended warranty when new. I was nervous to in the past because I had heard horror This is the first vehicle I have ever bought that I purchased the extended warranty when new. I was nervous to in the past because I had heard horror stories about how dealerships would not honour the repairs. I chose to do it because I was confident I would keep my Ford Focus (Lucy) for 5 years and would put 100,000 miles on her. I'm so glad I did!! You guys kept your word and did the repairs she needed at 90,000 miles without giving me any trouble. Thank you for standing by your word! I will be telling everyone I know about your excellent service! More

Low Pressure, Easy Experience This was the easiest vehicle purchase I've ever made. From start to finish, I think the whole process took about 30 minutes (minus the test drive). This was the easiest vehicle purchase I've ever made. From start to finish, I think the whole process took about 30 minutes (minus the test drive). Gilbert was low pressure and very easy going. He listened to us, as we were very specific on what we were looking for--and he delivered. We had a specific price in mind for what we wanted and after finding the vehicle, there wasn't the normal hours of "back and forth" negotiating. Rather we told Gilbert what we were going to pay, he brought his sales manager over who said, "we will try", then the sales manager came back and said "ok". This all within minutes. Then when we got back to the finance manager, he said "oh, your payment is going to be lower than what you were told out front, because I found you a better rate". It was so painless of an experience, the vehicle wasn't even out of the car wash by the time we were done signing the papers! Very happy with our experience. More

Customer Service Went to quick lube at Lithia Ford in Boise ID on 11/17/2017. Had the great pleasure to speak to Jessica Jaramil. The reason my encounter with Jessic Went to quick lube at Lithia Ford in Boise ID on 11/17/2017. Had the great pleasure to speak to Jessica Jaramil. The reason my encounter with Jessica was so awesome was because there was no sales pressure. Let me explain. When you find an awesome mechanic and request any kind of service, at the time of picking up your car, they will suggest what might need to be worked on in future maintenance. Hence putting that option back in your hands. This opens the lines of communication with no pressures. This is old school and I appreciate it. Getting back to Jessica, she let me know what was needed to be worked on in near future instead of giving me pressure to do now. I am tight for money right now and will save to have these 2 suggestios that Jessica mentioned. Keep it up Jessica because I will be back!!! More