Lithia Ford Lincoln of Boise

Bad Service and don't stand behind product We are having a very bad experience with our 2015 Lincoln MKC. Unfortunately, we are very patient people. In the current case, it has come back to We are having a very bad experience with our 2015 Lincoln MKC. Unfortunately, we are very patient people. In the current case, it has come back to bite us as we are beyond the Lemon Law time period. Note: If you have a repetitive issue, exercise your rights in the agreement ASAP. Our Lincoln has been in service roughly 7 times for a related issue and numerous times for other issues. The original issue was an oil leak that turned out to be a broken bolt that connects the turbo to the engine. The vehicle was not drive-able so it stayed at the dealership. We were not offered a loaner but finally did get one. They couldn't get the part (they NEVER have had any necessary parts at the dealership or available locally), so they had to order it. After over a week, the part came in. They installed the part (a bolt), then broke it, so they had to order another. After another week, they got the car back on the road. We had to bring it back numerous other times for the same leak with varying results in the repair. Again, they didn't meet the Lincoln standards and offer a courtesy vehicle or have someone bring the vehicle to us and pick up our broken vehicle. The leak is back and we are fed up. Jim Sterk, (the General Manager) has gone so far as to say they will look at the vehicle and attempt to repair it but accept no responsibility to ensure it is fixed. He offered to purchase the vehicle for a reduced value. There was no consideration or interest in discussing their responsibility or culpability. I asked Jim who he reports to and he indicated that there is no one at the company who is senior to him. (He wouldn't provide any names). We have the key fobs not work (it had to be towed in as the redundant connection didn't work), so the dealership replaced the batteries on the fobs and got the MKC started only to have the exact same problem happen when we got it home the next morning. (Note that it took 4 days for them to diagnose and replace the fob batteries the first time and 3 days to fix it the second time). They ended up replacing the car battery as the repair, but time will tell if that is the actual issue or if there is a parasitic drain or other cause that will emerge. We've also seen issues with control modules, air conditioning and heater controls (half the dash blew out heat and the other half cool air), backup camera failures, backup radar sensors, and various other smaller issues. A number of times, the service department failed to install all the parts or put the vehicle back together correctly. The backup camera and radar took three visits to repair. We've lost any faith that the dealership has any interest in fixing the vehicle. Again, unfortunately, we purchased the extended contract with them and there are no other local Lincoln dealerships. We have purchased roughly $200,000 in vehicles from this dealership over the years. We are not inexperienced folks and have owned many new vehicles. This is absolutely the worst service department I have ever had the misfortune of having to work with. Did Lincoln build a lemon? I believe so, but the character of the dealership is best determined by how they deal with adversity. In this case (and many other cases based on my conversations with tow services and my own associates) the dealership lacks character and operates in bad faith with the public regarding both sales and service. They don't honor their Lincoln brand and dealership agreements and do the bare minimum to get by (avoid offering or don’t have a courtesy vehicle, return the vehicle dirty with grease often on inside, don’t fully fix issues, and don’t re-attach parts correctly). They will not stand behind the product they sell you, nor will they be active in solutions. As always, you need to decide for yourself, but opinion is...BUYER BEWARE! George P. More

Really poor service. Won't stand behind product. We are having a very bad experience with our 2015 Lincoln MKC. Unfortunately, we are very patient people. In the current case, it has come back to We are having a very bad experience with our 2015 Lincoln MKC. Unfortunately, we are very patient people. In the current case, it has come back to bite us as we are beyond the Lemon Law time period. Note: If you have a repetitive issue, exercise your rights in the agreement ASAP. Our Lincoln has been in service roughly 7 times for a related issue and numerous times for other issues. The original issue was an oil leak that turned out to be a broken bolt that connects the turbo to the engine. The vehicle was not drive-able so it stayed at the dealership. We were not offered a loaner but finally did get one. They couldn't get the part (they NEVER have had any necessary parts at the dealership or available locally), so they had to order it. After over a week, the part came in. They installed the part (a bolt), then broke it, so they had to order another. After another week, they got the car back on the road. We had to bring it back numerous other times for the same leak with varying results in the repair. Again, they didn't meet the Lincoln standards and offer a courtesy vehicle or have someone bring the vehicle to us and pick up our broken vehicle. The leak is back and we are fed up. Jim Sterk, (the General Manager) has gone so far as to say they will look at the vehicle and attempt to repair it but accept no responsibility to ensure it is fixed. He offered to purchase the vehicle for a reduced value. There was no consideration or interest in discussing their responsibility or culpability. I asked Jim who he reports to and he indicated that there is no one at the company who is senior to him. (He wouldn't provide any names). We have the key fobs not work (it had to be towed in as the redundant connection didn't work), so the dealership replaced the batteries on the fobs and got the MKC started only to have the exact same problem happen when we got it home the next morning. (Note that it took 4 days for them to diagnose and replace the fob batteries the first time and 3 days to fix it the second time). They ended up replacing the car battery as the repair, but time will tell if that is the actual issue or if there is a parasitic drain or other cause that will emerge. We've also seen issues with control modules, air conditioning and heater controls (half the dash blew out heat and the other half cool air), backup camera failures, backup radar sensors, and various other smaller issues. A number of times, the service department failed to install all the parts or put the vehicle back together correctly. The backup camera and radar took three visits to repair. We've lost any faith that the dealership has any interest in fixing the vehicle. Again, unfortunately, we purchased the extended contract with them and there are no other local Lincoln dealerships. We have purchased roughly $200,000 in vehicles from this dealership over the years. We are not inexperienced folks and have owned many new vehicles. This is absolutely the worst service department I have ever had the misfortune of having to work with. Did Lincoln build a lemon? I believe so, but the character of the dealership is best determined by how they deal with adversity. In this case (and many other cases based on my conversations with tow services and my own associates) the dealership lacks character and operates in bad faith with the public regarding both sales and service. They don't honor their Lincoln brand and dealership agreements and do the bare minimum to get by (avoid offering or don’t have a courtesy vehicle, return the vehicle dirty with grease often on inside, don’t fully fix issues, and don’t re-attach parts correctly). They will not stand behind the product they sell you, nor will they be active in solutions. As always, you need to decide for yourself, but opinion is...BUYER BEWARE! George P. More

Exceptional Service Kim made everything so easy that I drove over 8 hours to purchase the vehicle. She was upfront and honest about everything and by the time I got ther Kim made everything so easy that I drove over 8 hours to purchase the vehicle. She was upfront and honest about everything and by the time I got there I thought we had been friends for a while. More

The Hamann Family Kimmi and team helped us get my son into a new car making sure it fit with in his budget. This is our 11th car our family has bought from Lithia with Kimmi and team helped us get my son into a new car making sure it fit with in his budget. This is our 11th car our family has bought from Lithia with Kimmi and it has always been a great pleasure.. More

New car experience It goes with out a doubt that Kim Luy is an amazing woman to work with at Lethia Ford. From that start she made us feel welcome, calm, and at ease whi It goes with out a doubt that Kim Luy is an amazing woman to work with at Lethia Ford. From that start she made us feel welcome, calm, and at ease while we were looking for a new car. She was not pushy, nor was she forcing us towards vehicles we were not Intrested in. She helped us so much, gave us honest opinions, and was able get us into the car we were looking for. If I could give her more than 5 stars I would. If you see this Kim I just want to say thank you so very much. I would highly recommend you to any and all of my friends and family. More

Exceptional Service! My family has been purchasing vehicles from Kim for over 10 years and my husband and I recently worked with her. She is by far the best person to work My family has been purchasing vehicles from Kim for over 10 years and my husband and I recently worked with her. She is by far the best person to work with if you’re looking for any car! She makes the process so simple and has the best personality. She is very honest and upfront with you and will answer any questions you have and work with anything you need. I highly recommend seeing her if you’re looking to get a new car! More

Ford F150 Kim sold us our last vehicle and she helped us again this time around. She went above and beyond. Kim is the definition of world class service. Kim sold us our last vehicle and she helped us again this time around. She went above and beyond. Kim is the definition of world class service. More

The best sales experience I’ve had! Kim was so much fun to work with, it’s like I had known her for years. She didn’t pressure me into anything, she let me walk around and didn’t hover o Kim was so much fun to work with, it’s like I had known her for years. She didn’t pressure me into anything, she let me walk around and didn’t hover over me like some sales people do. I would highly recommend anyone looking for a new vehicle to see her. Thanks for making the car buying experience one of the best I have ever had! More

Great experience! I was a little hesitant buying from a dealership for the first time but I couldn't have asked for a better experience! Kim was a pleasure and helped m I was a little hesitant buying from a dealership for the first time but I couldn't have asked for a better experience! Kim was a pleasure and helped me through every step of the way. I'll be back and recommend anyone else to do the same! More

I hate buying vehicles, but these folks are great! I was buying a vehicle from 5 hours away. I worked with Kim Luy the entire time, over the phone, and she made everything work smoothly, without a pro I was buying a vehicle from 5 hours away. I worked with Kim Luy the entire time, over the phone, and she made everything work smoothly, without a problem. She was assisted by Shannon Pike, who both made this buying experience a pleasant one, and who both went way beyond what I had expected, to make this purchase happen. I would definitely buy another vehicle from these people, and can recommend them to anyone. Friendly, helpful, courteous, hard-working, and dedicated folks! More