Lithia Ford Lincoln of Boise

Dishonest and terrible customer service I purchased a new F-150 on February 2nd and unfortunately is was a very negative experience. I was lied to multiple times by their salesman Cristoble I purchased a new F-150 on February 2nd and unfortunately is was a very negative experience. I was lied to multiple times by their salesman Cristoble about certain accessories that came with the vehicle, then was told they wouldn't support what their salesman said stating that he was foreign and "things sometimes get lost in translation" with him. After having a verbal altercation in front of the dealership a walked away saying I would post about my experience to warn other buyers of what could happen by doing business there, only to immediately be called by their sales manager Ryan asking me to please not do that and he would do his best to fix everything. We both calmed down and I agreed to let them try and make things right. They offered to have satellite radio installed in the vehicle, but would need some time to get the parts ordered and they would contact me. Well it's now May 13th and I have made multiple calls to both Ryan and the service guy Tyler and my phone calls are never returned. I didn't want to write this hoping that they would do what they said but hopefully people will read this and decide to do their business elsewhere or at the very least a with salesman they think they could trust. There is obviously more to this story (always two side right?), but this was mine. More

Kim is Amazing! Kim is the only person we will purchase a vehicle from due to her wonderful personality, openness, kindness, and honesty! She is truly amazing! If you Kim is the only person we will purchase a vehicle from due to her wonderful personality, openness, kindness, and honesty! She is truly amazing! If you ever need a car, Kim is the one to go to! More

New Superduty So I went into Lithia for replacement parts for my Ranger, and thanks to Kim Luy, I left with a 2019 F-350! Kim made getting a new truck pretty fun! S So I went into Lithia for replacement parts for my Ranger, and thanks to Kim Luy, I left with a 2019 F-350! Kim made getting a new truck pretty fun! She’s an Idaho gem!! More

Such a great experience!! With a baby on the way, we came into Ford to find a trustworthy and reliable car for our family. Our experience buying a new Ford Escape was great! Ki With a baby on the way, we came into Ford to find a trustworthy and reliable car for our family. Our experience buying a new Ford Escape was great! Kim was so sweet and personable which made the car buying process fun and easy. Anyone looking to purchase a car from Lithia Ford should definitely ask for her! We highly recommend her and thank her for everything! More

Kim Luy made our buying experience awesome. She is helpful, efficient, with a warm and genuine personality. We absolutely not only bought our vehicles but ma made our buying experience awesome. She is helpful, efficient, with a warm and genuine personality. We absolutely not only bought our vehicles but made a friend along the way. Thanks again Kim you are awesome!!!! More

Easy and incredible! Bought a new pickup from Grant and he made the whole process painless! I never felt pressured to make a decision. He let me take my time to get exactl Bought a new pickup from Grant and he made the whole process painless! I never felt pressured to make a decision. He let me take my time to get exactly what I wanted and answered every question that I had! More

Kim was amazing! We flew in from Portland to pick up our custom F250 truck and ended up leaving with a pre-owned Explorer as well! Kim was so great through the whole p We flew in from Portland to pick up our custom F250 truck and ended up leaving with a pre-owned Explorer as well! Kim was so great through the whole process and we couldn’t have asked for better service. More

Above and beyond Curt not only suggested I replace one tire rather than patching it just before I moved out of area to Coeur D Alene which potentially saved a fatial s Curt not only suggested I replace one tire rather than patching it just before I moved out of area to Coeur D Alene which potentially saved a fatial situation with a highway blowout but, price shopped my 2 tores I bought right there in the shop. Most guys woulda just tried to rob me blind by suggesting all new tires or not at all just to get me out the door. Thanks Curt, safely settled in beautiful Couer D Alene!! Atta boy! More

the best sales person! it was a pleasure to work with Kim, she was helpful and tried her best to get us the best deal! we will surely come back to make business with her! Iz it was a pleasure to work with Kim, she was helpful and tried her best to get us the best deal! we will surely come back to make business with her! Izabel More

Excellent Service! My kids all love Aunt Kim! She was very sweet & helpful. We were able to get everything wrapped up quickly & move on with our weekend! Thank you Kim & My kids all love Aunt Kim! She was very sweet & helpful. We were able to get everything wrapped up quickly & move on with our weekend! Thank you Kim & Team for all of your help! More