Lithia Ford Lincoln of Boise

Overall a good experience. But they called me to pick up my vehicle and I tool it home. But when I opened the back door the door seal was not attached and slammed into the door. And there was some adhesiv my vehicle and I tool it home. But when I opened the back door the door seal was not attached and slammed into the door. And there was some adhesive on the inside door surface. Rags and the tech’s paperwork were left in the vehicle. Cowling was broken and missed when doing the vehicle repair. More

Best auto dealership experience I've ever had My experience started with the Lithia website. Because of the Covid pandemic there is a shortage of F-150 trucks in the Utah area. I began looking o My experience started with the Lithia website. Because of the Covid pandemic there is a shortage of F-150 trucks in the Utah area. I began looking outside the state and the Lithia website was a godsend. I loved being able to not only see the trucks on the lots in both Idaho Falls and Boise, but also the trucks that were in transit from the factory. But the best feature was the ability to see the window stickers on each truck available, and be able to compare the equipment included in each truck. We drove 5 hours to Boise, had a great experience with Adam Hulin, our sales guy, and a no nonsense session with the finance department to complete the transaction. More

Great service - every time! Service staff extremely knowledgeable and helpful. I have purchased two vehicles from Lithia Ford - good experience each time. Thanks! Roy Tweedle knowledgeable and helpful. I have purchased two vehicles from Lithia Ford - good experience each time. Thanks! Roy Tweedle More

Could not be easier working with service dept, always great All our repairs were covered under warranty so can't rate "price". We did buy a new tire this spring & Lithia's price was better than the local tire s All our repairs were covered under warranty so can't rate "price". We did buy a new tire this spring & Lithia's price was better than the local tire shops. That was a real surprise given our experience with most dealers in the past. Last repair was for an oil leak. When my husband read the service invoice he was disappointed a compression test wasn't done to rule out possible damage due to a possible "low oil" condition. He is a cranky old guy. Rhett has been great to work with, always provides a loaner when my car will be laid up awhile. More

Always a great experience. Job well done. Super easy to work with. The job is always Finished professionally. Never try to up sale you with stuff you don’t need work with. The job is always Finished professionally. Never try to up sale you with stuff you don’t need More

Vehicle inspection and repair Met with Service advisor Shawn Hodges and after a rocky start he took the time yo explain all facets of the work to be performed. He did his job well Met with Service advisor Shawn Hodges and after a rocky start he took the time yo explain all facets of the work to be performed. He did his job well and I thank him. More

No stress, no BS Great experience at Lithia Boise! Sales people were super helpful, patient and not aggressive. A happy change from traditional car sales. I would reco Great experience at Lithia Boise! Sales people were super helpful, patient and not aggressive. A happy change from traditional car sales. I would recommend to friends. More

Some carelessness, but professional, honest repair service It took multiple appointments to get the problem with my truck fixed. It isn't always possible to diagnose the root cause on a first visit -- I can a It took multiple appointments to get the problem with my truck fixed. It isn't always possible to diagnose the root cause on a first visit -- I can appreciate that, especially with an intermittent problem. But three mistakes were made by technicians which necessitated two additional trips back; getting incorrect spark plugs from the parts department, cross wiring the new wiring pigtail that was installed, and not securely snapping the pigtail into the socket so that it made a consistent connection. The last of which, I discovered on my own at home, otherwise I would have had to bring the truck back another time. It only takes a little more care to double check simple things like that, to avoid such mistakes. I do feel like I have been treated fairly, that honesty and integrity was shown in admitting the mistakes which were made, and that effort is made to keep me informed during the diagnosis and repair process. More

Courteous and efficiently addressing my auto needs. Rhett Sheeder, my service representative was now the service manager. My car was signed in without delay by my new service rep. Total satisfaction i Rhett Sheeder, my service representative was now the service manager. My car was signed in without delay by my new service rep. Total satisfaction in the auto services was again attained. HC More

Salesman was awesome we knew pretty much what we wanted and the finance department got us set up with a great rate super fast and my wife got to leave with an awesome flex all before I had to go to work and the finance department got us set up with a great rate super fast and my wife got to leave with an awesome flex all before I had to go to work More