Lithia Ford Lincoln of Boise

The sale and finance personnel are knowledgeable and personable. But then, I assumed they would be since this is second Ford vehicle that I have purchased there. personable. But then, I assumed they would be since this is second Ford vehicle that I have purchased there. More

Service weighted was friendly and made u Comfortable Jessica was friendly and very nice always good working with the service department they’re always right on time and keep you informed I just doing Jessica was friendly and very nice always good working with the service department they’re always right on time and keep you informed I just doing More

Working with Kim was a delight. We fell she was so knowledgeable. She was not only a sales person but she became our friend. 🤗🙋🏻‍♀️ Thanks knowledgeable. She was not only a sales person but she became our friend. 🤗🙋🏻‍♀️ Thanks More

Took it in for a service. Got tires rotated and everything else checked over so thanks. Lisa does us a good job. Only slight issue is I did not ask for my cabin filter to be changed and it was an everything else checked over so thanks. Lisa does us a good job. Only slight issue is I did not ask for my cabin filter to be changed and it was anyway. More

On a Thursday morning, I called and asked how long the wait was. Service person said "there is no waiting at the moment". I drove over and drove right up to a bay door on the quicklube stall. Went in and wait was. Service person said "there is no waiting at the moment". I drove over and drove right up to a bay door on the quicklube stall. Went in and checked the vehicle in for an oil change. 2 HOURS later, I walked back over to the service desk to see what was taking so long. "15 or 20 more minutes" was the answer. A bit ridiculous. 2) About 15 min later I got a call from the service desk "The service person wants to know if you'd like to change the air filter and the cabin filter?" I sad "no, I just replaced both of those less than a thousand miles ago". When I got home I popped the hood and checked the air filter. Just as I thought, still looks brand new. I really wish now that I had not purchased the lifetime oil changes from Lithia when I bought the truck as now I am locked into a company that has my money, is not the least concerned about the value of my time, and to top it off, lies to me about supposed parts needed. If I could get a refund on the unused amount of my lifetime oil changes, I'd take it in a heartbeat. Things are hard enough right now without paying for unnecessary parts. If I were the service manager there, I'd be having a discussion with my service techs because frankly, I don't think they are doing their jobs. More

Service was good. Prompt. The next time someone designs a quick lube, they should make the service advisor area larger. I am a loyal customer and will come bac. a quick lube, they should make the service advisor area larger. I am a loyal customer and will come bac. More

I had great service from Jesse Rapp. He was friendly and communicative. He promptly called me when my car was ready to be picked up. The best thing he did though was observe me walking towards the buildin communicative. He promptly called me when my car was ready to be picked up. The best thing he did though was observe me walking towards the building and he met me halfway with my keys and paperwork so I did not have to spend as much time out in the rain and could get in my car and depart quickly. Thank you Jesse! More

A good, clean, personable business that meets my expectations and is reliable. Extra effort at all entries to ensure safety during the Covid pandemic is highly appreciated! expectations and is reliable. Extra effort at all entries to ensure safety during the Covid pandemic is highly appreciated! More

Had a great experience with the service department over the weekend. The staff was friendly and accommodating. This was my first experience with the service department, I’m hoping my next visit will be jus the weekend. The staff was friendly and accommodating. This was my first experience with the service department, I’m hoping my next visit will be just as good! More

Worked with Josh in service, many times. he's a rock star! He's been proactive, helpful and extremely patient... always a pleasure to work with star! He's been proactive, helpful and extremely patient... always a pleasure to work with More