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Lithia Ford Lincoln of Boise

Boise, ID

Overview
Employees
Reviews
Vehicles
4.7
8,055 Reviews
Lithia Ford Lincoln of Boise is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Ford Lincoln of Boise became a part of the Lithia Motors family of dealerships in February 2000 after being acquired from Bob Rice Ford, Inc. Lithia Ford Lincoln of Boise, near the surrounding areas of Boise, Nampa, Meridian, Caldwell, Emmett, Eagle and Idaho City Idaho, features a wide selection of new Ford and used Ford cars, trucks and SUVs. Our inventory includes new models such as the Mustang, Mustang GT, Mustang Mach E, Escape, Edge, Explorer, Expedition, Ranger, Maverick, F-150 / 250 / 350, Lightning, Super Duty, Bronco and Bronco Sport.
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8853 West Fairview Ave

Boise, ID

83704

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Showing 8,055 reviews

August 24, 2024

Quick and easy. They came to the door and by the time I signed the paper, the repairs were done. More

by MDGUIDO19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stansell
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Aug 25, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Ford Lincoln of Boise to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Jim Sterk General Manager

August 24, 2024

Mike handled my recall for seatbelts very well. Everyone I dealt with was very courteous and friendly. Dino my shuttle driver was very nice also. More

by Jntcarlo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Dino
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Aug 26, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Jim Sterk General Manager

August 24, 2024

They take an appointment for 2-3 weeks out, then you bring your car in and they don’t look at it for another week or two. My car has been in 11 days, they haven’t even looked it at. It’s like making a d More

by Micah
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teddy Tobar
Report | Print
Aug 26, 2024 -

Lithia Ford Lincoln of Boise responded

Providing a positive experience is our top priority, Micah, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jim Sterk JSterk@lithia.com General Manager

August 24, 2024

The work was fine. However the communication was poor. The finish date was pushed back 3 times. They had my vehicle for about 3 weeks. Worst of all, the repairs were es More

by GARBAGEMAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teddy Tobar
Report | Print
Aug 26, 2024 -

Lithia Ford Lincoln of Boise responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Jim Sterk JSterk@lithia.com General Manager

August 24, 2024

Able to get in and out in a short amount of time they are always curtis More

by MALFWIDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teddy Tobar
Report | Print
Aug 25, 2024 -

Lithia Ford Lincoln of Boise responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

August 24, 2024

Fast & friendly but pretty high in cost I drive from Caldwell to Boise for their service. More

by Great Dane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Carlson
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Aug 25, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Ford Lincoln of Boise to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Jim Sterk General Manager

August 24, 2024

Tayloy did a great job. on time, quick and service appears to be all goo More

by Carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor in Service
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Aug 25, 2024 -

Lithia Ford Lincoln of Boise responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Ford Lincoln of Boise, Carl, we look forward to having you as a valued customer for many years to come! Best Regards, Jim Sterk General Manager

August 24, 2024

Excellent friendly service. I will definitely be going in for service on my vehicles in the future. More

by HIDDENCNYNRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Carlson
Report | Print
Aug 25, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Jim Sterk General Manager

August 23, 2024

One of the worst customer service experiences ever, thank you Alan for helping send me elsewhere More

by campsilverado
Recommend Dealer
No
Employees Worked With
Allen Oltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Lithia Ford Lincoln of Boise responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Jim Sterk General Manager

August 23, 2024

It was a simple and easy process all the way through. I didn’t feel any pressure. It was very smooth. More

by SCOTTMCCONNELL1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Luy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you so much for taking the time to share your feedback with us, Scott. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Jim Sterk General Manager

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