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Lithia Ford Lincoln of Boise

Boise, ID

4.7
8,056 Reviews
Lithia Ford Lincoln of Boise is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Ford Lincoln of Boise became a part of the Lithia Motors family of dealerships in February 2000 after being acquired from Bob Rice Ford, Inc. Lithia Ford Lincoln of Boise, near the surrounding areas of Boise, Nampa, Meridian, Caldwell, Emmett, Eagle and Idaho City Idaho, features a wide selection of new Ford and used Ford cars, trucks and SUVs. Our inventory includes new models such as the Mustang, Mustang GT, Mustang Mach E, Escape, Edge, Explorer, Expedition, Ranger, Maverick, F-150 / 250 / 350, Lightning, Super Duty, Bronco and Bronco Sport.
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8853 West Fairview Ave

Boise, ID

83704

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Showing 8,057 reviews

September 02, 2024

I brought my car in for an issue, that was fixed. However while my car was there, they took off my windshield frame without my approval, and now the parts won’t be in for months!! I can’t wash my c More

by Lori.a.munk
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen Oltman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Lithia Ford Lincoln of Boise responded

Lori, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Jim Sterk General Manager

Sep 12, 2024 -

Lori.a.munk responded

Hi Jim, Although the above message from you seemed genuine, I sent you my contact information 7 days ago and have yet to receive any type of response. It is now raining and I am worried that there could be more damage to my car because of the parts that were removed without my permission. I would really appreciate someone giving me a call to resolve this. Lori

September 02, 2024

Tyler in service is very helpful and goes the distance to make sure my truck is ready on time. More

by Mikeoriger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Lithia Ford Lincoln of Boise responded

Mike, Thank you for your business and this review. We're happy to hear Tyler and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Jim Sterk General Manager

September 02, 2024

Always helpful, professional. We were in desperate need to get our truck fixed and it would not have happened without Curt, Lithia Ford and their mechanic. We are very thankful fo More

by luebeck_boise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Carlson
Sep 03, 2024 -

Lithia Ford Lincoln of Boise responded

Thanks for sharing your thoughts about your experience with Lithia Ford Lincoln of Boise. Curt and our team appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

September 01, 2024

Mike in the service dept was amazing! So professional and courteous and very responsive. And when the repair took longer than originally estimated he secured a loaner for me. So so n More

by SNSMITH23456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in the service dept
Sep 02, 2024 -

Lithia Ford Lincoln of Boise responded

We are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Jim Sterk General Manager

September 01, 2024

Mike was great at communication and trying to get my repair done as fast a possible More

by bosssara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 02, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for your kind words for Mike and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

September 01, 2024

Lithia Ford Lincoln of Boise continues to provide an outstanding experience for their customers. The Service Department at Lithia is patient professional and reliable every time. Always a pleasure at More

by FENI55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gennadiy Barbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Balbas , Lisa Crabtree, Jessica JARAMILLO, Trisha Feigel
Sep 02, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Ford Lincoln of Boise to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Jim Sterk General Manager

August 31, 2024

Kim at Lithia was unlike any sales associate I have ever worked with. She was personable, genuine, befriending, and hospitable. We went in looking for a truck we found online and left with a friend and truc More

by Amy Hansen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Luy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sucher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Lithia Ford Lincoln of Boise responded

Amy, it's great to hear that Kim was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

August 31, 2024

Very knowledgeable about the issue I was having. Very efficient diagnosis of issue. Able to order and install new parts ver quickly. Can’t ask for better customer service. Kept me in the loop at all More

by michaelmeza2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in the service department.
Sep 02, 2024 -

Lithia Ford Lincoln of Boise responded

Thanks, Michael, for sharing about your experience with Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

August 31, 2024

I am pleased with the quick response i received in booking my vehicle’s required service with Lithia and being kept apprised with the work being performed. I felt that I was truly valued by their ser More

by David.bowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Jim Sterk General Manager

August 31, 2024

My truck was tied up for 8 days for a check engine light. I had to miss work for a week More

by DAVESNIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teddy Tobar
Sep 05, 2024 -

Lithia Ford Lincoln of Boise responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Jim Sterk General Manager

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