Lithia Ford Fresno

Good service department. Your service department is very much improved. Each time I bring my MKX in for service, I am very satisfied with your service, and they did a great j Your service department is very much improved. Each time I bring my MKX in for service, I am very satisfied with your service, and they did a great job with thewah and dry! More

repeat work Had work done on our daughter's car. After picking it up, we noticed that it seemed like the problem still existed. Took it back and they made it ri Had work done on our daughter's car. After picking it up, we noticed that it seemed like the problem still existed. Took it back and they made it right at their expense. Really appreciated that! More

Auto Repair Brought Jeep in early to do brakes and drums and took longer than promised but still done in time for me to pick up my Grand-Daughter from school. Brought Jeep in early to do brakes and drums and took longer than promised but still done in time for me to pick up my Grand-Daughter from school. More

auto repair The service rep was a complete angel my husband was elated with his honesty and professional mannerizum Thank you so much we will ask for him again . The service rep was a complete angel my husband was elated with his honesty and professional mannerizum Thank you so much we will ask for him again . More

Big Improvement There was a HUGE improvement in the communication with the people behind the counter who usually ignore me and don't even make eye contact, or say, "I There was a HUGE improvement in the communication with the people behind the counter who usually ignore me and don't even make eye contact, or say, "I/someone will be with you in a moment." True, it was less busy than normal, but I felt either the staff was different, or someone has given them a kick in the butt! More

High level of Service Expertise Big Jon diagnosed the problem of an injector that was bad on my 04 F 250, They had all been replaced and one of the new ones went bad after a short t Big Jon diagnosed the problem of an injector that was bad on my 04 F 250, They had all been replaced and one of the new ones went bad after a short time so it was replaced under Ford's warrantee. I'm really pleased with the level of expertise at my Lithia Store. Chip Davis More

Got in qnd out at both drop off ans pick up Dropped off both my cars for service, great service and price. fast drop off and pick up when ready, all in one day for both vechicles Dropped off both my cars for service, great service and price. fast drop off and pick up when ready, all in one day for both vechicles More

Matt Powell rocks! ?? Matt helped make the car buying experience a wonderful one! It's always nerve wrecking making a huge purchase, but Matt listened to our needs and work Matt helped make the car buying experience a wonderful one! It's always nerve wrecking making a huge purchase, but Matt listened to our needs and worked with us to get the car we wanted at a great deal! I would highly recommend him for any purchase at this dealership! Very professional and knowledgable! More

I had my truck repaired I called Jeremy Farmener about servicing my truck and he was very helpful. He was honest about his pricing and what needed to be done. They did a very I called Jeremy Farmener about servicing my truck and he was very helpful. He was honest about his pricing and what needed to be done. They did a very good job. Thank you to John also who did the actual repairs. Excellent job by all! More

Horrible Customer Service I recently bought a Ford Focus. I chose Lithia to get my first routine service done & that was a big mistake. I made an appt over the phone, no proble I recently bought a Ford Focus. I chose Lithia to get my first routine service done & that was a big mistake. I made an appt over the phone, no problem there. I showed up right on time, and with 3 service advisors standing in front of me, not one of them acknowledged me nor did they offer to help me. I believe his name is Kyle, kept making eye contact but then would just look away and pick up the phone. Only reason I know at least one of their names is because I over heard him say it on the phone. After what seemed like 10-15 min gone by, one of them finally picked their head up from their computers and asked how they could help me. I told them I had an appt to get my car serviced. The only thing I was happy with was the work of the technicians. Great work. I didn't even get a phone call letting me know my car was done. I had to go in and ask and one of them said "oo yea its done". Well, geez thanks for the courtesy phone call guys! I've worked at a Chevy/Toyota dealership for over 4 years & I've never seen a group of horrible advisors like the ones who were at Lithia. Sad to say, I was very disappointed with Lithia's service advisors and will pick another Ford dealership next time. More