Lithia Ford Fresno

They were really straightforward even though they really beat me up when it came to my trade in beat me up when it came to my trade in More

Great group of people who are always willing to help every time I stop in every time I stop in More

Nice and respectful staff. They were able to answer all my questions and meet my vehicle needs. They were able to answer all my questions and meet my vehicle needs. More

Dean Payne is the best person at Lithia. He found us a great deal on our lease and we are so grateful! He found us a great deal on our lease and we are so grateful! More

Outstanding! The biggest standout is Terie Ross! She is someone that is a huge asset to your company! The biggest standout is Terie Ross! She is someone that is a huge asset to your company! More

Max Soler is the best Service advisor. Definitely deserves a big raise. Called me with progress a couple of times Definitely deserves a big raise. Called me with progress a couple of times More

Store and team were great. Fast and friendly service was provided. I would recommend Lithia to friends and family. Fast and friendly service was provided. I would recommend Lithia to friends and family. More

Pleasant experience working with Matt. He was knowledgeable and kind. Helped me with each question I had. He was knowledgeable and kind. Helped me with each question I had. More

This place has gone down hill. Been patronizing this place for years and things have gotten bad. Now when you make an appointment for an oil change it takes over 4 hours of waiting Been patronizing this place for years and things have gotten bad. Now when you make an appointment for an oil change it takes over 4 hours of waiting in there supposed Quick Lane Service lane. Also for concerns on a car under manufactured warranty they want you to leave it for 3 days before they will even look at it. This is ridiculous so go to Future Ford instead for good service More

I drove to Fresno Lithia Ford from Madera yesterday afternoon, May 3, 2024 (I did not trust Ford Madera for any kind of business) to the Quick Lube lane before 2pm & was met by Manuel Lopez who informe afternoon, May 3, 2024 (I did not trust Ford Madera for any kind of business) to the Quick Lube lane before 2pm & was met by Manuel Lopez who informed me that Service is busy & won't be able to take in my Ford Edge for an oil change. He asked me if I wanted an oil change in my home instead but replied it's a long drive for them to do an oil change. He further told me that they do not do drive-in oil change without an appointment. I said I'll do it online but told me I cannot do it online but only by telephone . He gave me the business card of the service coordinator to call. All the information he gave me raised red flags that it stunned me. I was unable to accept the situation and leave as I stayed on on the Quick Lube lane trying to reconcile my past experiences (which were always poistive until this) with this bad news. A Service Advisor then came out and asked what service I needed. I asked for an oil change and he readily checked me in and process my request. I was in disbelief that while Manuel Lopez advised me to make an appointment and comeback for the oil change, a Service Advisor processed me for the oil change right away. I would have wasted time and gas if I left after what Manuel Lopez told me. I kept looking for answers that this guy Manuel Lopez is actually a Lot Porter who seemed to gain something by directing Quick Lube customers to make an in-home oil change or making an appointment with a particular Service Coordinator. This guy intercepted me, a Quick Lube lane customer, hijacked the job of a Service Advisor and attempted to redirect me to do business with a certain Service Coordinator. For what? Do Service Coordinators (SC) get commission & perhaps this guy get a cut? Is he trying to help this particular SC show some "performance"? After having been told to make an appointment and comeback another day, the Service Advisor saved the day for me for a relatively quick oil change that I was out of the dealership in 90 minutes. I also told him what Manuel Lopez (who had similarly approached me ahead of the Service Advisor several times in the past) did and hope that he is not allowed anytime at the Service lanes acting like a Service Advisor and redirecting customers to other Ford personnel (Sales Agents or Service Coordinators , for a cut in commission maybe?). He should be banned from the Service lane, the Service Department or Lithia Ford Fresno altogether. More