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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,002 Reviews

2,002 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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December 10, 2024

The car detailing was a little sloppy in spots. No one went over anything with me when I picked up the vehicle. I am not confident that everything itemized in the package that I purchased was actua More

by CHARLES.ROSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee not listed
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Dec 10, 2024 -

Lithia Chrysler Jeep of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Charles, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 10, 2024

Ben was excellent. Helpful, attentive and responsive. I am so thankful for time and attention he put into getting my vehicle fixed and back to me quickly for such a len More

by a.r.wolfe6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Dec 10, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words for Ben, and for taking the time to leave us this wonderful feedback!

December 10, 2024

Ability to get prompt service was great, especially considering a trip was planned and a delay would have been costly. More

by mfrazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Owing
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Dec 10, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your experience. It's wonderful to know that Lithia Chrysler Jeep of Reno could provide the prompt service you needed. We hope your trip went smoothly.

December 10, 2024

We came in for a service and left with a new jeep. Roman helped us out and all went well More

by leslielamantia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Lithia Chrysler Jeep of Reno responded

Good to hear that you had a smooth experience with our team. Lithia Chrysler Jeep of Reno appreciates your feedback and looks forward to serving you again. Enjoy your new Jeep!

December 10, 2024

The clean of my car. I didn't 90% they could do a better job. More

by Claudiarootdiltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks for providing feedback. We'd love to improve your experience with our car cleaning services at Lithia Chrysler Jeep of Reno, and would be pleased if you could reach out directly.

December 09, 2024

Always responsive and keeps you up to date with the timeline of work. Helpful and explains whats going on with the work and why More

by michaeltourtellott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your positive feedback about our service. We appreciate that Lithia Chrysler Jeep of Reno could meet your needs and keep things clear throughout the work process.

December 08, 2024

Robert is always kind courteous and attentive whenever I’ve come in! I work in Customer service so I appreciate his professionalism! More

by CARRIEKIDDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert in sales sold me my jeep and he is also fantastic
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Dec 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your kind words about our team at Lithia Chrysler Jeep of Reno. Your recognition of their professionalism is appreciated.

December 07, 2024

They did a great job working with my teenager to help her understand what she needs to do to keep her car running smoothly. More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed
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Dec 07, 2024 -

Lithia Chrysler Jeep of Reno responded

At Lithia Chrysler Jeep of Reno, we're glad that our team could assist your teenager with her car. Safe driving!

December 07, 2024

I really like the appointments however I also like being able to bring my car in at 7 AM and it’s usually done in 2 1/2 hours without an appointment and I love the new coffee maker More

by Jghiozzi66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think his name was Fernando. Excellent service.
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Dec 08, 2024 -

Lithia Chrysler Jeep of Reno responded

At Lithia Chrysler Jeep of Reno, we're pleased to hear you enjoy the flexible service options and the new coffee maker. Thank you for your feedback!

December 06, 2024

The Dealership is comfortable and accommodating. All the staff is professional and friendly. I have been taking my wrangler here for over 2 years. More

by Mbwalker181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Dec 06, 2024 -

Lithia Chrysler Jeep of Reno responded

Lithia Chrysler Jeep of Reno appreciates your loyalty. It's great to hear that you feel comfortable with our staff and services for your Wrangler. Take care and see you again!

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