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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,263 Reviews

2,263 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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November 29, 2023

Great as always. Efficient, fast, friendly, Always a pleasure and service with a smile. Thank you More

by krsmith222
Recommend Dealer
Yes
Employees Worked With
Fernando and Bob
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Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

November 29, 2023

the service i received was great ben was extremely helpful and good to work with More

by ANNIESJANITORIAL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ben service dept
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Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much, Annie, for your kind words for Ben and for taking the time to leave us this wonderful feedback!

November 29, 2023

Second time I've had to bring the jeep in after an oil change because of a leak. Not paying attention to detail and tightening the oil filter down. More

by GOOFYADDIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, We take customer satisfaction very seriously. Please send us an email with your contact information, so we may discuss your experience with our Service Team regarding your recent visits for an oil change in further detail. Sincerely, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comThank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 29, 2023

As usual great work always doing great work Great customer service tells you what the car needs Thank you More

by mikekazzouh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your feedback and rating of Lithia Chrysler Jeep of Reno. Your feedback on our work and customer service details is noted. Thank you for your continued patronage.

November 29, 2023

Had to wait for help. Nobody is overly friendly. Ask for tires to be rotated did not happen. Parking is a big pain in the xxx. Asked about recall said that would have to g More

by JWERLINGERJR
Recommend Dealer
No
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Dec 03, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 29, 2023

It's always a very stress free environment It's a very calm and fast experience. Never have to wait longer than an hour or hour and a half More

by Melbateman27
Recommend Dealer
Yes
Employees Worked With
Jared
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Nov 30, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

November 29, 2023

Very efficient! , always polite never had a problem with this dealership. Thanks for answering my crazy questions. More

by rosagar34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback. Rest assured, no question is too crazy at Lithia Chrysler Jeep of Reno. Thank you for relying on us to provide efficient service.

November 28, 2023

Sales person was very attentive, showed us several options. Stayed within our budget. Financing process was a bit slow and we ended up missing an appointment we had scheduled. More

by amyjgballard
Recommend Dealer
Yes
Employees Worked With
Dana Silva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Silva
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Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

Amy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

November 27, 2023

They were very helpful in figuring out what the problem was and fixing it in a timely manner. More

by jennygossen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Lithia Chrysler Jeep of Reno responded

Jenny, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

November 26, 2023

Ben had great customer service and my car was repaired in a timely manner Perfect More

by jaymie266
Recommend Dealer
Yes
Employees Worked With
Ben
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Nov 26, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your experience with the fast service and attention to detail at Lithia Chrysler Jeep of Reno. We're glad Ben met expectations.

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