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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,257 Reviews

2,257 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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December 17, 2023

Friendly. Work completed in a reasonable amount of time. Advisor very helpful It was free More

by ssdeboor
Recommend Dealer
Yes
Employees Worked With
Jared Phearson
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 17, 2023

Lithia is a great dealership and Charles is an excellent service representative. Charles has been doing a great job for us for years. More

by Melinbub
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive review of Lithia Chrysler Jeep of Reno and the high praise for our service representative, Charles. We look forward to continuing to meet your needs in future years.

December 17, 2023

They are friendly, professional and quick. I would recommend this dealership to anyone shopping for a jeep. More

by Gnojd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Rivas
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback on our dealership at Lithia Chrysler Jeep of Reno and the recommendation. We are pleased you had a swift, professional experience shopping for your jeep.

December 17, 2023

It was great. The staff was friendly, my advisor was very helpful. My car was repaired in a timely manner More

by anhkhoanguyenho
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive review about your recent experience at Lithia Chrysler Jeep of Reno. It's commendable to know that our staff was friendly and the advisor helpful throughout. Your satisfaction is important to us as we aim for timely repairs, so cheers on noticing that.

December 17, 2023

They took care of my vehicle in a professional matter and professionally caring for a person experiencing vehicle maintenance problems More

by Lindseytasso
Recommend Dealer
Yes
Employees Worked With
Ben owings
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you, Lindsey, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 17, 2023

Service was performed right on time Dealership seating area was clean and comfortable with water and snacks for the customers More

by RJKASTEN
Recommend Dealer
Yes
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We're glad you enjoyed the punctual service and comfortable amenities at Lithia Chrysler Jeep of Reno. Thanks for sharing your experience with us!

December 17, 2023

Excellent service. We found some unexpected issues and they were handled quickly and affordably. Happy with the service More

by Mlevin1010
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate receiving such positive feedback about the unexpected issues that were handled. Glad to hear our service at Lithia Chrysler Jeep of Reno met your needs. Thanks for choosing us.

December 17, 2023

Jeep was kept over night and had a dead battery upon picking it up A taillight bracket was not ordered. And the vehicle had a dead battery. More

by batnmat
Recommend Dealer
No
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Dec 18, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, Customer satisfaction is important to us, and we would appreciate the chance to speak with you about your recent visit to our Service Department. Please provide us with your contact information so we can discuss this in greater detail. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comThank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 17, 2023

Responsive when my car needs work, helpful, and good communication Overall, they get the job done More

by KODYDOHERTY
Recommend Dealer
Yes
Employees Worked With
Garret and jarred
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for recognizing our responsive service and good communication on your recent repair work. We appreciate the positive feedback at Lithia Chrysler Jeep of Reno.

December 17, 2023

Charlie fit me in when the dealership was extremely busy. Charlie was very professional. Dealership was very clean and met all my needs. More

by STHOMAS101851
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
Report | Print
Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your feedback about your experience with our dealership. We're glad to hear that Lithia Chrysler Jeep of Reno met all your needs and was meticulously clean. Thank you for recognizing the professionalism as well.

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