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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
2,974 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 2,974 reviews

July 23, 2024

From the appointment scheduling to the completion of service, it was a very positive experience. My service tech was outstanding. More

by cathysouza19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kuzmik
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Jul 23, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, Cathy, and for leaving us this wonderful feedback!

July 23, 2024

Amazing experience! This was our fifth vehicle experience with Lithia Jeep. Robert was a super helpful salesman and answered all my questions for a couple days before we More

by Gina.Phillips1216
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2024 -

Lithia Chrysler Jeep of Reno responded

Gina, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Robert, Colby, or our team can do to assist you, please do not hesitate to let us know. We are always happy to help! We appreciate you being a loyal Lithia Chrysler Jeep of Reno customer!

July 23, 2024

Tony Moore and Juan Jr. were fantastic! Also, the service and parts team were super helpful! More

by jordanmeisner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan is a gem and the mechanic Corbin!
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Jul 23, 2024 -

Lithia Chrysler Jeep of Reno responded

Glad to hear you had a great experience with our team at Lithia Chrysler Jeep of Reno. We appreciate your feedback!

Jul 23, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review, Jordan. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

July 23, 2024

Everything that was expected was completed to my satisfaction. Everybody on the staff is polite and helpful. More

by bjludt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2024 -

Lithia Chrysler Jeep of Reno responded

Lithia Chrysler Jeep of Reno appreciates your feedback. Glad to know our team met your expectations. Take care.

Jul 23, 2024 -

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

July 23, 2024

After getting an oil change from them, my car began to leak oil. I am very fortunate that we noticed in time. It looked like they left the seal from the old filter on. Very fortunate to still have a worki More

by ashleewinters00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for this feedback, Ashlee. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 21, 2024

The second time Jose helped me with my own new car thanks Jose for your support and good attitude More

by AGUSTIN1802
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colby Conine
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your kind words and great review. Please reach out if there's anything else Lithia Chrysler Jeep of Reno can help with.

July 20, 2024

The service department staff and service writers for the oil change side have always been nice and helpful. I don’t have any complaints. More

by STEVE.PEITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Jul 20, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks for the kind words. Lithia Chrysler Jeep of Reno is pleased to know you had a positive experience with our oil change service. We wish you well.

July 20, 2024

Service was excellent! Parking and getting in to the facility, not so hot! Representative was very good, friendly and professional! More

by LONNIE.SHIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your feedback. We're pleased our team provided excellent service and will look into the parking issue at Lithia Chrysler Jeep of Reno.

July 20, 2024

Took 6 weeks to speak with actual person. 4 messages left, never returned. Online did not work. App did not work. Then once the accidentally answered the phone , appointments were weeks out. More

by RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one in particular
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Jul 25, 2024 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear about your experience, Rick, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 01, 2024

Quick, efficient, easy, the service writer was very helpful. I would like to see text message appointment reminders. More

by krsmith222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
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Jul 01, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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