Lithia Chrysler Jeep of Reno

Lithia will ALWAYS go the extra mile for their customers! I've been a customer for many years, purchased two cars from Lithia, had them service all my cars, always pleased with their service. But, I had an ex I've been a customer for many years, purchased two cars from Lithia, had them service all my cars, always pleased with their service. But, I had an experience last week that goes above and beyond. I had a cracked radiator I brought in to have repaired. Robert Pearce, who has helped me many times over the years, ordered the replacement radiator I needed and assured me that if I dropped my car off first thing in the morning they would have it ready by noon. I told him it was imperative that I have the car back by 2:00 at the latest because I was leaving town immediately to drive 700 miles to Flagstaff. He promised me it would be done. I got a call at noon saying everything was completed and I could pick up my car. When I arrived Robert informed me there was a tiny problem they had found and he wasn't sure where they could find the replacement part. I told him I would have to take the car as it was because I had to get on the road immediately. Robert wouldn't allow me to take the car because he felt it wasn't safe. Instead... he gave me a brand new 2019 Jeep Grand Cherokee to drive 1,500 miles round trip at no charge. No red tape, no hassle. Robert said it was their obligation to provide a safe vehicle for my trip. UNBELIEVABLE! Never had this kind of service from a dealership in my life. The attitude that Robert Pearce exemplifies is the reason I will never take my cars anywhere besides Lithia. Smart, professional, willing to go the extra mile to ensure customer satisfaction. Every single person I've ever dealt with at Lithia displays the same kind of customer service attitude. It's one less thing you have to worry about. If you take your vehicle to Lithia it will be serviced correctly, at a competitive price, to your complete satisfaction. Period. End of story. What more could you ask for from a dealership? More

Finally getting a.c. fixed. Finally someone got in touch with Chrysler engineer to help figure out what was wrong with my a.c. Ben has always done right by me whether it was my Finally someone got in touch with Chrysler engineer to help figure out what was wrong with my a.c. Ben has always done right by me whether it was my Chrysler or Dodge pickup. More

very easy purchase i have purchased several vehicles from Dena, she always has my wife and I in and out. great communication, great pricing. best sales person in town ha i have purchased several vehicles from Dena, she always has my wife and I in and out. great communication, great pricing. best sales person in town hands down. More

Fast and friendly Service was easy in and easy out. The staff gave a detailed explanation of what was done and why and did it with a smile. Service was easy in and easy out. The staff gave a detailed explanation of what was done and why and did it with a smile. More

Great Jeep Grand Cherokee Summit Dealer very helpful. Robert superb. As was Kenny and Tony. Locate the right vehicle for me. Haggled a bit and done deal. Grand Cherokee rides Dealer very helpful. Robert superb. As was Kenny and Tony. Locate the right vehicle for me. Haggled a bit and done deal. Grand Cherokee rides great. Seemingly every bell and whistle available on this Jeep;-) More

no pressure, friendly atmosphere, nice place No pressure, time was taken, questions answered. Dena was great working with my daughter on her first new car purchase. She was happy that the car was No pressure, time was taken, questions answered. Dena was great working with my daughter on her first new car purchase. She was happy that the car was detailed and full of fuel when she left. More

Tony was great! Tony made my recent visit to your service department a very pleasant one. I had stopped coming to your dealership for regular service appointments b Tony made my recent visit to your service department a very pleasant one. I had stopped coming to your dealership for regular service appointments because the customer service was so bad. I am happy to report that Tony was so accommodating and honest, I am returning to this dealership as a regular customer. More

Excellent service Greg was great. He was able to get my truck in immediately and get it diagnosed. It needed to stay overnight so he was able to get me a rental so I c Greg was great. He was able to get my truck in immediately and get it diagnosed. It needed to stay overnight so he was able to get me a rental so I could get back and forth to work and it was covered by my warranty. More

service Excellent service, very professional staff, Jeep was ready when I went to pick it up answered all my questions Greg took good care of my Jeep and was Excellent service, very professional staff, Jeep was ready when I went to pick it up answered all my questions Greg took good care of my Jeep and was very professional thank you. More

Excellent service, friendly all around Transaction was handled in a professional way. Answered all of our questions and went through everything in the vehicle. They followed through and che Transaction was handled in a professional way. Answered all of our questions and went through everything in the vehicle. They followed through and checked with me the next day. More