Lithia Chrysler Jeep Dodge of Billings

Good Car Buying Experience Overall very pleased with our car buying experience. We traded in our Dodge Caliper for a used Jeep Grand Cherokee. We felt we got a fair trade in v Overall very pleased with our car buying experience. We traded in our Dodge Caliper for a used Jeep Grand Cherokee. We felt we got a fair trade in value and hope our new (used) Jeep will be as good a car as our caliper was. Dealing with Burton Pierce was a pleasure. More

Burton Pierce was helpful and accommodating, we spent as much time as we wanted test driving vehicles and answering questions. We knew what we wanted which made things easier. He even offered to let us take much time as we wanted test driving vehicles and answering questions. We knew what we wanted which made things easier. He even offered to let us take the truck home to make sure it fit in our garage; I decided to go off the vehicle specs online, and it fits fine. Burton answered all our questions in an honest and transparent way. We left for a few hours and then came back and purchased the truck. There was a bit if a hiccup with the sticker price as it was posted incorrectly on the window, but Lithia honored the sale price Burton estimated based on the sticker price, so we were satisfied. Overall the sales process went well. The finance agent wanted me to explain why I didn't want to pay for the lifetime warranty since I tend to keep vehicles for many years. I don't want to have to say yes or no more than once, nor explain the decision about how I spend my money. Overall we had a good experience with Burton and Lithia. He even followed up with me after hours on a question I had as well as placing another courtesy call a few days later to see how we are liking the vehicle and to thank us once again for our business. We had a very good experience working with Burton on this deal, I would not hesitate to work with Burton on future vehicle purchases. More

My experience here was great! The staff was friendly, helpful, knowledgable and our salesman went above and beyond. He was not comfortable with the battery in the car and made arrangements to have a new helpful, knowledgable and our salesman went above and beyond. He was not comfortable with the battery in the car and made arrangements to have a new one installed at no expense to us. He was aware that my husband had to leave for North Dakota that day and the weather was terrible, Burton took it upon himself to check the road conditions for my husband. That was very thoughtful. This dealership knows customer service!! I highly recommend them. Thank you so much for a great experience! More

I just want to say thanks to all of the team at Lithia Dodge in Billings. I was very pleased with the knowledge of Burton Pierce and how he went to great lengths to make sure I knew everything about my ne Dodge in Billings. I was very pleased with the knowledge of Burton Pierce and how he went to great lengths to make sure I knew everything about my new Jeep before I left the dealership. Gary Mugridge hooked me up with the right salesperson like he said he would do over the phone .Austin and Nate went above and beyond to get me the best deal possible. My wife and I will tell anyone we can about how easy everyone made us feel, and feel like they were working to get us the best deal. If anyone is looking for a low pressure dealership Lithia Dodge in Billings, MT.is the place to go. More

I talked with Gary on the phone when I was shopping vehicles on the internet. Gary informed me when I was ready to purchase a vehicle to call him and he will set me up with an informed salesperson who vehicles on the internet. Gary informed me when I was ready to purchase a vehicle to call him and he will set me up with an informed salesperson who would not pressure me to buy but educate me on the features/capabilities of the vehicle. Last week, I wanted to see if it was even possible for financing so I called Gary. Gary stated he needed to check with lenders but informed me he would call back before the day ended either way since it was on a Saturday. Gary called back within two hours and found lenders who would work with me. At the dealership a gentleman by the name of Clinton opened the door for me and welcomed me. I told him I had an appointment with Gary. Clinton got Gary and Gary greeted me and my family and introduced me to Clinton again. Gary explained he looked at my finances and matched a few vehicles in my price range. Clinton asked me questions on what I was looking for in a vehicle and went and picked out a Jeep Patriot for me to drive. Clinton was absolutely AMAZING he was told me about all of the features the Jeep Patriot as I drove it. Clinton demonstrated voice features on the vehicle and asked me to aim for potholes, drive up over curbs, and it was a smooth ride. (I normally do not drive this way) I drove to a location full of potholes, hills, and tight turns and experienced a smooth ride and pure FUN. This was not an all-day event, Gary was able to pave the way for me to be in and out of the dealership in a reasonable amount of time, no pressure to buy, just knowledge of a very fine product which I now own. In all, it was the BEST car buying experience EVER! Thank you Gary and Clinton! More

I had a very pleasant experience with Burton. Had my 2 year old daughter with me & he was very respectful & patient. I will definitely be a return buyer with Burton. year old daughter with me & he was very respectful & patient. I will definitely be a return buyer with Burton. More