Lithia Chrysler Jeep Dodge of Billings

Terrible It seems as though they are not really interested in selling vehicles. Their sales men were rude and kept passing me off to other people instead of he It seems as though they are not really interested in selling vehicles. Their sales men were rude and kept passing me off to other people instead of helping me find what I wanted. They also treated me as though I was an idiot and I really felt belittled. I would not recommend this dealership to anyone looking for a vehicle. More

Horrible. Horrible service. Was sold a truck with recalls and was only notified during the paper signing process. Initially purchased a dodge that in 2 weeks th Horrible service. Was sold a truck with recalls and was only notified during the paper signing process. Initially purchased a dodge that in 2 weeks the check engine light came on, was driving poorly and had issues from the start. Was told it was in a small bumper tap accident in 2014 and that was clearly a lie. Was promised a topper and never received a call. Upon returning the vehicle was told they would not make it right and put me in another matching the value. Was treated horribly and after being a long term, cash only customer I will never return. Manager was disrespectful and completely un apologetic. When placed in another vehicle on the lot with an 8,000 difference only to receive 4,000 and upon signing papers was informed about recalls and dents in the vehicle. Was told they would replace all recalled parts. Took the vehicle to another lot and got rid of it immediately. They made it right and were sympathetic. 2 months later I just received a call about them replacing the recalled parts. DO NOT GO HERE. More

Holiday crew For oil changes, you get your jeep in line early, talk to the representative about any concerns and wait. They have an estimate of time when your vehi For oil changes, you get your jeep in line early, talk to the representative about any concerns and wait. They have an estimate of time when your vehicle will be ready and you leave the vehicle. As this was a holiday weekend on Saturday, the crew did not skip on any part of the analysis nor oil change. My jeep is ready to go. More

Amazing, fun and truly the easiest time buying a car Bryan was amazing, super funny and made our time buying a car stressfree and very fun! Amazing on helping us understand our new jeep and even took tim Bryan was amazing, super funny and made our time buying a car stressfree and very fun! Amazing on helping us understand our new jeep and even took time to show us all the cool stuff we didn't know how to do! Definitely coming back when we trade up our other car!! More

Quick & hassle free I worked with Justice Graham we told him what we were looking for & he found us the perfect truck! I was super nervous about financing but he went abo I worked with Justice Graham we told him what we were looking for & he found us the perfect truck! I was super nervous about financing but he went above & beyond to get us the best deal possible!! Beyond thankful & my all around experience was quick & hassle free!!! Thank you again, Justice! More

Hard Man to Please I'm a cranky old man and I always seem to be preoccupied. We're all busy but you gotta give credit where credit is due. These guys always do a great j I'm a cranky old man and I always seem to be preoccupied. We're all busy but you gotta give credit where credit is due. These guys always do a great job. I've been dealing with Daryl Doney for a number of years now. He's a great front man for Lithia's service department. Always got a "can do" attitude and really listens to me when I come in. Dean was great as well and the guys in the lube bay are pretty great to work with also. All round - great vehicle service, awesome customer service. These guys really are the best - from a grouchy old man's perspective. More

A + For the Service Department Daryl Doney and staff were first class in getting me back on the road again with no appointment . Very nice people to do business with ! Daryl Doney and staff were first class in getting me back on the road again with no appointment . Very nice people to do business with ! More

Professional Service Department The service department is great to work with whether regular maintenance or for recall work. Very courteous and they get the service done when promis The service department is great to work with whether regular maintenance or for recall work. Very courteous and they get the service done when promised. More

Help with unfortunate circumstances I was recently passing through Montana on my way to a new job in a neighboring state when I broke down near this dealership.. Due to this I needed to I was recently passing through Montana on my way to a new job in a neighboring state when I broke down near this dealership.. Due to this I needed to get a new vehicle to get to my new job and fast. Kerry Kraft found me a replacement vehicle on their lot and worked to make sure my buying experience was as good of an experience as possible. I really appreciated the efforts of Kerry and the rest of the Lithia crew to get me on my way. More

Initial service on a new vehicle. The service staff got me in relatively quickly. Work was completed in a timely fashion and everything seemed to go as planned. Staff was friendly and The service staff got me in relatively quickly. Work was completed in a timely fashion and everything seemed to go as planned. Staff was friendly and kept me well informed. More