Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

James my sales guy was beyond awesome to work with along with his sales partner Phil Royce with his sales partner Phil Royce More

I have been getting my maintenance and oil changed at Lithia for 11+ years. Billie has provided me with the best customer service of anyone by far! Lithia for 11+ years. Billie has provided me with the best customer service of anyone by far! More

The service representative are not customer friendly. I entered in the doors and a lady was on the phone. There were 6 men at 3 desks in the area. 2 with there feet on their desks and they were all chatt I entered in the doors and a lady was on the phone. There were 6 men at 3 desks in the area. 2 with there feet on their desks and they were all chatting and not one of them greeted me or 2 other women that came in after me. I stood there for 3 minutes while the guys chatted. The lady caught my eye and said I will help you as soon as I am off the phone. The men did not stop their conversation and there were 6 - 2 at each desk. The lady behind me was greeted like this from one of the men from across the way " I told you you car would it be ready until tomorrow and it was not friendly. She said " I know I just have a question can I come over and talk to you. The other lady waited again for a few minutes while the remaining 5 guys did not help her for an additional minutes. This is the worst experience I have had to date. I bought a 40k car from the dealership and there is no way I would do that again as the service dept is in need of customer service and son emotional intelligence training. Tim is the rudest service person and it is my understand he is the supervisor which is appalling!! He has no skills related to dealing with customers. Colleen Csakany Be happy to talk to anyone that would like additional information. More

Service team were accommodating for my request. They were too quick to give me time slot because of emergency situation and fix my issue . Thank you very much They were too quick to give me time slot because of emergency situation and fix my issue . Thank you very much More

Easily the worst experience I’ve ever had buying and trading a car. I would give them zero stars if I could. trading a car. I would give them zero stars if I could. More

Great service. Justin found me exactly what I wanted . It was ready when we arrived. Devin did a great job as well Justin found me exactly what I wanted . It was ready when we arrived. Devin did a great job as well More

I bought a dodge ram from them back in July 2022, and within a month I started having issues. Trasmission wouldnt shift out of 3rd. I tried to bring the truck in to get looked at, but the appointment d within a month I started having issues. Trasmission wouldnt shift out of 3rd. I tried to bring the truck in to get looked at, but the appointment dates kept getting pushed back. I was finally able to get it in to get looked at in November 2022. I was told that I needed to replace the transmission. Conveniently the warranty had expired by then. I took it to another place for a second opinion and was told I just needed to replace the valve body. I spent the 6000 to get the valve body replaced and it was still having the same problem. This shop even took the truck to Lithia dodge to figure out what was going on and noone has a clue. So I am now left with a $56,000 paperweight because the truck won't drive. More

Very easy shopping experience comparing vehicles in a low pressure environment. Test drives for multiple vehicles were appreciated. pressure environment. Test drives for multiple vehicles were appreciated. More

The people are very helpful. They keep you informed about what is going on with your car. They keep you informed about what is going on with your car. More

Customer service has been good, wish I could say the same thing about the product thing about the product More