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Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center
Anchorage, AK
283 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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283 Reviews of Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center
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October 05, 2024
Had a 9:00am oil change APPOINTMENT but was told it would take all day. Whoever the older gal in the Service Department with graying brownish hair that needed a brush run through it just pointed to the wall. take all day. Whoever the older gal in the Service Department with graying brownish hair that needed a brush run through it just pointed to the wall. I said I HAVE NO IDEA WHAT I AM SUPPOSED TO BE LOOKING AT. She was pointing to a file holder on the wall with yellow sheets in it and said THAT’S WHAT I HAVE AHEAD OF YOU. I again reminded her I had a 9:00 am appointment and some other guy with dark brown hair piped up saying ANYONE WHO DOES NOT HAVE AN APPOINTMENT WILL NOT GET THEIR OIL CHANGED. I AGAIN reminded him I had a 9:00am appointment. They both just looked at me. I said some expletives and walked out the door mad as a hornet because I live in Wasilla and it takes about 90 minutes to drive to Anchorage from where I live. The Wasilla Lithia Dodge store has a Wait List about 4 months long and they are useless there. Sitting in my truck in their parking lot trying to wrap my head around this xx about why even book an appointment if it’s just going to take all day when out walks a nice man named Shon came to my truck. . He said I’M JUST A PORTER HERE, THE LOWEST ON THE LADDER, BUT YOU ARE NOT WRONG AND I JUST WANTED TO APOLOGIZE FOR THIS ISSUE. LET ME SEE WHAT I CAN DO TO HELP. I was shocked beyond belief because someone actually came out to talk to me instead of just pointing to a wall. Long story short, this Porter named SHON who said he was the lowest on the pole, came back and said WE CAN GET YOU IN AND OUT IN ABOUT 2 HOURS INSTEAD OF ALL DAY. I was thrilled because someone actually took the time to help me out. In my opinion Shon should be way higher up on the “ladder” because the people who were higher on the ladder than him did NOTHING AT ALL. Case in point: Even if you have a SCHEDULED APPOINTMENT WITH SEVERAL TEXT MESSAGE CONFIRMATIONS EXPECT TO WAIT ALL DAY unless you are fortunate enough to get Shon the “low man on the ladder” to help you. He is the ONLY REASON I STAYED. Again, Upper Management and people higher on the ladder than him TAKE NOTE OF THIS MAN. You “higher up” should get out of your chairs and do what Shon does. I’m positive Shon can do your jobs better than you. Shame on the Service Employees for being huge a$$’es and not doing anything. ROCK ON SHON!!! More
by pamela907907
Employees Worked With
Shon the Porter.
October 03, 2024
Just want to state that I went yesterday to get an oil change at the dealership, it was quick, and at reasonable price. The issue was when I picked up the truck... i started driving my truck and the engin change at the dealership, it was quick, and at reasonable price. The issue was when I picked up the truck... i started driving my truck and the engine light came on, then i got the low oil pressure warning, the oil pressure was around 6-9 psi. I drove back to the dealership which took a couple minutes, drove way under the speed limit and no light came off. Once I was back at the dealership, Italked to on of the technicians and I mentioned to him that when i returned to the dealership i opened the hood and I first noticed the oil cap was just "hanging out" by the latch of the hood. I checked the dipstick and it came out completely dry. One of the technician came out with some oil, pour some on the truck then checked the dipstick and there was not enough oil still to be seen. The same tech comes back with more oil and he even stated that the tech that worked on the vehicle forgot to put oil. The tech that worked on my vehicle comes out later and apologized and was very sorry about the mistake.I just hope there is no damage to the engine but it's something definitely that I would be keeping an eye on from now on. The only reason why I'm writing this is because i want it to keep in record that there was a mistake done, for future reference in case my truck does show some issue, I just hope I'm not responsible for any damage I give it a 2 because of the issue, but nobody has called to say anything about the issue. I brought it up to the desk, sent an email and no contact yet. More
by Fernando H
Employees Worked With
Did not catch the name of who helped me.
September 07, 2024
Let me regale you with a tale of god-awful customer service: The visit was terrible. I bought a brand new $60K truck and within a week my dashboard lights up with warnings and loss of power steering service: The visit was terrible. I bought a brand new $60K truck and within a week my dashboard lights up with warnings and loss of power steering/braking/sensors, etc. I immediately returned to Lithia South Anchorage only to receive AWFUL service. Kenny Ellert (service advisor) couldn't even be bothered to listen to my concerns and motioned vaguely to a stack of papers and said "well if you want to leave the truck you can fill out one of those forms over there..." and that was the extent of his help. I asked if I could speak with a manager because he wasn't being helpful and didn't care that I had just bought a brand new truck at this dealership, or that I had to get to work and was now stranded without a car. When Phil (service manager) came on to the scene 15 minutes later he too didn't seem even slightly concerned. When I asked about a loaner car, he said "yeah we don't do that" - I pointed out that the fact that a customer that spends $60K on a truck for it to malfunction and then be told the same dealer will leave you stranded without a loaner was RIDICULOUS. He refused to do anything to actually help me, and instead said that if I wanted I could always rent a car at enterprise. What an absolute clown. You're kidding right? And then only when I asked how he expected me to get across town did he eventually offer one of his service techs to give me a ride, so that I could pay money so that I could rent a car to have my car diagnosed after owning it for only a week. So after procuring a rental car on my own dime, I tracked my truck via the RAM app and found that for 48 hours nothing was actually done to diagnose my car. Instead what happened was the service department pulled the truck around back and let it sit! No diagnosing nothing, just sitting. During this 48 hours I reached out to the service department multiple times as well as the salesman without any responses. No one actually was doing anything or providing me with any information regarding the status of my truck. When I finally did get a response I was told by Edgar (tech) that there was no problem with the truck (inaccurate) and that they found some error codes that they cleared. I pointed out that low batteries often create situations that cause error codes on trucks. This seems like the most likely reason for the errors on my truck since when I went to the dealership to buy my truck the salesman showed me several trucks that were dead on the lot with batteries that were completely drained. So its unsurprising that my truck likely sat for a while and the battery deteriorated. When I asked Edgar if they checked the battery he said "oh um yeah they did." - Uh huh. I'm sure they checked it. I'm not convinced the service department did anything. When I asked if I could get a ride back from Enterprise after dropping of my rental car that again I had to pay for, I was told that "yeah our shuttle guy is off today." Great, now I have to figure out once again how to retrieve my truck. When I relayed the situation to the folks at Enterprise they said "oh yeah, the guys at Lithia suck, we've heard this plenty of times." Just so you know. More
by Ian
September 06, 2024
My Charger was in the service dept. for 2 months for warranty work. I took it to Lithia South Anchorage because I live in the Matanuska Valley and the Wasilla Service dept. is terrible for 2 months for warranty work. I took it to Lithia South Anchorage because I live in the Matanuska Valley and the Wasilla Service dept. is terrible and I thought I would get better treatment from these guys but nope! After two long months without my car I finally got a text that it was finished. At pickup not one appology for the long wait. To top it off my light grey headliner was filthy with greasy finger prints and smudges. An e-mail to the GM did no good either. Not the way to treat a loyal Mopar guy of 50+ years. More
by Matt
Employees Worked With
October 12, 2023
I have had my Jeep in the shop since July 7th so just passing 3 months. I was told the transmission needed to be replaced. The original date was set for 9/15 to receive the transmission. I called the wee passing 3 months. I was told the transmission needed to be replaced. The original date was set for 9/15 to receive the transmission. I called the week of September 25th and was told it never arrived and will be the middle of October. I called today to get a status update and was told there was no answers. I asked who to call to get answers I was directed to Chrysler. I called Chrysler to have them redirect me back to the dealer. I was then placed on hold for 20 minutes. I finally had to hang up as I had other things i had to do. This is the worst experience I have had with Lithia. Normally the service center is spot on. I can empathize with backorders. I can empathize with being short staffed. But to not have a date and then be given the run around to talk to different people is unacceptable. I have been getting letters and calls to trade-in my Jeep. But why would I even consider it if I can't get my current vehicle serviced. I am not going to fault the service coordinator as he may not be getting the answers. If that is the case something is significantly broken with Lithia's relationship to Chrysler. This is the 2nd transmission I have had replaced in 3 years on a vehicle with less than 70k miles. There was less than 20k miles on the 2nd transmission, with no off-roading and only in-town driving. I was denied a rental car due to it being past seven years, so I have had to figure out alternate modes while I get nothing back from Lithia. So far, the vehicle has suffered from two bad transmissions, valve cover replacement, and power transfer replacement. More
by Dan
Employees Worked With
October 21, 2022
Just got our Dodge Journey car back after three months from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’ from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’s car for such a long period of time. The majority of that waiting period was due to parts that were backordered or unavailable through supply chain difficulties. I give credit to Kenny and the service department that he took all of my 20 or so phone calls graciously and respectfully. He obviously can’t get work accomplished when parts are unavailable and we understand that. My cautionary tale would be to any future new car or used car buyer. Spend the extra money on the extended warrantee $2900. our final repair/replacement cost ended up being about $8000 which we only had to pay $100 deductible. Without the warranty we would never have been able to cover it. The car seems to be running well and I think Lithia did their best to give us service that was needed. Last bit of advice don’t call these poor guys screaming and threatening because they’re doing their best every day to feed their families just like everyone else. Mechanical work is never easy and there are always surprises that you cannot plan for. More
by May102002
October 05, 2022
Scheduled an appt for have our Ram looked at over four weeks advance. The truck was running rough. Took it in Sept. 26th and took over a week before it got looked at. Got a call and was told, "we need to weeks advance. The truck was running rough. Took it in Sept. 26th and took over a week before it got looked at. Got a call and was told, "we need to change the spark plugs." I asked how much. Kenny told me, "around $1300 and WE'LL GO FROM THERE IF THAT FIXES THE PROBLEM." Are you kidding me? Doesn't your techs have equipment to solve this. I declined and was charge $380 just to get my truck back. More
by Bill
Employees Worked With
August 13, 2022
If you value your life, do not have any important work done at South Lithia. Long story, greatly shortened: Less than a year ago, I had all the front end wheel assembly parts replaced on my small RV in pr done at South Lithia. Long story, greatly shortened: Less than a year ago, I had all the front end wheel assembly parts replaced on my small RV in preparation for a long winter trip. I was immediately aware of some issues with the work, and took the rig to another mechanic. He found a couple mistakes and fixed them. I set out on the trip thinking all was well. Along the way, a new idler arm broke, creating a loud noise. Once that was fixed, I once again felt that all was well. Indeed, I completed my long trip and returned home. It was here, just south of town at a Potter Marsh pull-out where my left lower ball joint snapped in half without warning, dropping my vehicle on the spot, with the left front wheel no longer fully attached. If it had happened at highway speeds and one of your loved ones happened to be in the area… well… this could have been incredibly tragic. By pure luck, I had impulsively decided to pull off the highway and watch the birds. At this point, I realized that none of the parts Lithia had installed could be considered safe. I went to the shop and asked for my $5k back, so that I could replace all the parts. They wouldn’t do it. So I had all the parts replaced at my own expense. Additional defective parts were found at that time. Again, I asked Lithia for my money back, this time in writing. No response. There’s no evidence that anyone at Lithia has a conscience. If any of you had ball joints or other wheel assembly part installed last fall, you should immediately have them replaced, before a wheel separates from your vehicle while you are traveling 65 on the Seward. Apparently, their parts supply chain was compromised during that time frame. Let’s be very clear about this fact: Lithia will not stand behind its work. They couldn’t care less if you and your family all die because of their shoddy parts and shoddy work. More
by M.H.
Employees Worked With
General Manager
August 10, 2022
My car went crazy when I got out of Doctors office with 82yr old husband, all the engine lights, EBS lites & hazard lites we're on and I couldn't shift. I pressed on an off for parking button and on the sk 82yr old husband, all the engine lights, EBS lites & hazard lites we're on and I couldn't shift. I pressed on an off for parking button and on the skid & hazard buttons. Then turned car off scared an turned back on with only engine lite...I drove home dropping husband off, am empressed with TONY in Service doing quick computer scan, "He took care of electrical codes & said come back if anymore problems"...It's been since 2015 & my 2010 Jeep Cherokee has had the best service in Anchorage, highly recommend quality mechanics & Service Department. Thanks Tony!!! Sincerely, Vivian & family More
by Viv~
April 30, 2022
Its very good that John introduced me this kind of purchasing on line. Without car I was able to purchased my vehicle.. Good work and more power. purchasing on line. Without car I was able to purchased my vehicle.. Good work and more power. More
by aidscosme
Employees Worked With
John Palmer
