Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage

Just got our Dodge Journey car back after three months from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’ from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’s car for such a long period of time. The majority of that waiting period was due to parts that were backordered or unavailable through supply chain difficulties. I give credit to Kenny and the service department that he took all of my 20 or so phone calls graciously and respectfully. He obviously can’t get work accomplished when parts are unavailable and we understand that. My cautionary tale would be to any future new car or used car buyer. Spend the extra money on the extended warrantee $2900. our final repair/replacement cost ended up being about $8000 which we only had to pay $100 deductible. Without the warranty we would never have been able to cover it. The car seems to be running well and I think Lithia did their best to give us service that was needed. Last bit of advice don’t call these poor guys screaming and threatening because they’re doing their best every day to feed their families just like everyone else. Mechanical work is never easy and there are always surprises that you cannot plan for. More

We have bought a couple vehicles from this dealership over the past 4 years and decided to go in this past Saturday to check out a 2023 Jeep Grand Cherokee Summit. I've been eye balling these bad boys fo over the past 4 years and decided to go in this past Saturday to check out a 2023 Jeep Grand Cherokee Summit. I've been eye balling these bad boys for about a year now. I went in the dealership thinking I was not going to be buying a car today but was curious what they would offer me. Dave Franco and Patrick went over and beyond to make me one happy lady. I have some sass and frass and don't tolerate nonsense. These men were absolutely amazing and did everything possible to make sure I walked out of there with my dream car. We finished up with Jared in finance who was beyond amazing. He doesn't BS around, straight to the point, and did everything possible to make my life easier and my payment more affordable. If I could give Lithia and David Franco more than five stars, I absolutely would. It is always a blast when we go in and always nice to see Kevin's face as well. Love you guys and will definitely be in next year to buy our daughters car, you’re all rockstars!! More

Scheduled an appt for have our Ram looked at over four weeks advance. The truck was running rough. Took it in Sept. 26th and took over a week before it got looked at. Got a call and was told, "we need to weeks advance. The truck was running rough. Took it in Sept. 26th and took over a week before it got looked at. Got a call and was told, "we need to change the spark plugs." I asked how much. Kenny told me, "around $1300 and WE'LL GO FROM THERE IF THAT FIXES THE PROBLEM." Are you kidding me? Doesn't your techs have equipment to solve this. I declined and was charge $380 just to get my truck back. More

Thanks you guys! I felt like you all cared about the transaction. You were all very professional. Probably one of the best dealership experiences I've had. I felt like you all cared about the transaction. You were all very professional. Probably one of the best dealership experiences I've had. More

I loved working with Johnathan he's very helpful and sweet man. He helped me get into a truck with ease. Johnathan even kept me in the loop about the detailing process. Thank you for all your hard work sweet man. He helped me get into a truck with ease. Johnathan even kept me in the loop about the detailing process. Thank you for all your hard work keep it up. I also want to thank Mark with the financing process, everything was very reasonable and painless. More

Daniel was a great salesman who really listed to what we wanted and then made the recommendation as to which vehicle would best fit our wants. wanted and then made the recommendation as to which vehicle would best fit our wants. More

Purchased my 2022 Grand Cherokee from Evan and he made the process so easy & he was kind and so professional. He knows his business well and works to get you the best deal, I’ll be purchasing future vehic the process so easy & he was kind and so professional. He knows his business well and works to get you the best deal, I’ll be purchasing future vehicles from him! More

When we went inside person came and help us about our questions about trade ins! questions about trade ins! More

Everything went perfectly smooth during my vehicle purchase process from start to finish including sales and finance. purchase process from start to finish including sales and finance. More

Zach was easy to work with. Very professional and very knowledgeable about the product. Answered all of my questions and would go out his way to help a customer. Mark was very p Very professional and very knowledgeable about the product. Answered all of my questions and would go out his way to help a customer. Mark was very professional and explained well all the detail about warranty. Gave me time to think about warranty and not forced me to purchase. More