Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage

I have had my Chrysler 200 C at this dealership three times and received very poor service. The first time was for a leaking back tire, and they couldn't even find the leak. My husband's ex-stepson fou times and received very poor service. The first time was for a leaking back tire, and they couldn't even find the leak. My husband's ex-stepson found a huge hole that had been plugged and then plugged it again for me. Then the dash lights stopped working and they supposedly fixed it, but it turns out that they didn't. I spent $2,000 on that. My husband took it back to them to have them fix it correctly and they had it for over a month. They called to tell us that the car is ready to be picked up, but they lost the fob. We bought this car used and it only came with one fob. More

Lithia Dodge was fantastic and my associate Dave Franco was even better, him and his Managers Patrick and Mark where able to provide me with a great deal on my dream car with some of the best service I’ve was even better, him and his Managers Patrick and Mark where able to provide me with a great deal on my dream car with some of the best service I’ve had at a dealership. Thank you More

John Plamer thanks for getting my new 2023 jeep lifted gladiator wish you wouldnt have left before i got my jeep we ran the numbers all good that worked with the bank shipping we went with the highest amo gladiator wish you wouldnt have left before i got my jeep we ran the numbers all good that worked with the bank shipping we went with the highest amount for the 1st barge to bethel alaska anyway we went with the highest amount $6500 and submitted to the bank. like you said if any money left over will be giving to me or taken off vehicle. my shipping price was $4550 . but since you left before my vehicle was shipped they worked out numbers . 6'lift ,37'tires and install with freight all 1 bill of $15000 total . that saying the extra $1950 lost in there . $ 1950 a lot of money out here in the bush alaska someone at the dealership got paid. to top it off lithia bank guy when i was explaining it to him got upset when i was asking to redo the all over prices . HUNG UP ON ME GOOD JOB LAST TIME IM EVER GETTTING ANOTHER JEEP FROM THEM I LOVE MY JEEP BUT BAD BUISNESS . I SHOULD HAVE WENT THROUGH ANCHORAGE CHRYLER DODGE AT LEAST THEY WORKED WITH ME AND DIDNT RIP ME OFF. ALREADY TOLD A BUNCH OF PEOPLE ABOUT THIS THEY CHANGED THEIR MIND ABOUT GETTING FROM HERE. LESSON LEARNED THEY KNOW HOW TO TALK TO MAKE MONEY CHANGE WHAT WAS SUPPOSED TO BE RIGHT. WOULD HAVE BEEN GOOD IF I DIDNT GET RIPPED OFF $ 1950 More

I've been a customer at this location for many years. Sales and Service has always been excellent. Sales and Service has always been excellent. More

So I’m from Tatitlek Alaska family of 6 and I had a 2021 Nissan titan platinum truck clean too and we needed a suv so I test drove 2021 dodge durango nothing was wrong with it test drive was like 5 mins and Nissan titan platinum truck clean too and we needed a suv so I test drove 2021 dodge durango nothing was wrong with it test drive was like 5 mins and I did the paper work got the keys took my family out riding within 1.5 hour engine lights came on I brought it to the service and they just cleared the codes and told me come back if it comes back on so I told them we can’t just clear the codes and tell me on my way I just got the vehicle from you guys and I brought it back next day for the same reason plus it was shaking so I told them I would like my truck back but the manger said we’re not going to give you your truck back we don’t have to but I told them I don’t want to wait months for the engine repair they have to put a whole new engine in my car this company is so unprofessional when it comes to they sold a vehicle I will be also writing the daily news about this all they kept saying was don’t you want to fit you whole family no I want my truck back this dealership is no good I would never recommend this place to anyone ever More

Had a 9:00am oil change APPOINTMENT but was told it would take all day. Whoever the older gal in the Service Department with graying brownish hair that needed a brush run through it just pointed to the wall. take all day. Whoever the older gal in the Service Department with graying brownish hair that needed a brush run through it just pointed to the wall. I said I HAVE NO IDEA WHAT I AM SUPPOSED TO BE LOOKING AT. She was pointing to a file holder on the wall with yellow sheets in it and said THAT’S WHAT I HAVE AHEAD OF YOU. I again reminded her I had a 9:00 am appointment and some other guy with dark brown hair piped up saying ANYONE WHO DOES NOT HAVE AN APPOINTMENT WILL NOT GET THEIR OIL CHANGED. I AGAIN reminded him I had a 9:00am appointment. They both just looked at me. I said some expletives and walked out the door mad as a hornet because I live in Wasilla and it takes about 90 minutes to drive to Anchorage from where I live. The Wasilla Lithia Dodge store has a Wait List about 4 months long and they are useless there. Sitting in my truck in their parking lot trying to wrap my head around this xx about why even book an appointment if it’s just going to take all day when out walks a nice man named Shon came to my truck. . He said I’M JUST A PORTER HERE, THE LOWEST ON THE LADDER, BUT YOU ARE NOT WRONG AND I JUST WANTED TO APOLOGIZE FOR THIS ISSUE. LET ME SEE WHAT I CAN DO TO HELP. I was shocked beyond belief because someone actually came out to talk to me instead of just pointing to a wall. Long story short, this Porter named SHON who said he was the lowest on the pole, came back and said WE CAN GET YOU IN AND OUT IN ABOUT 2 HOURS INSTEAD OF ALL DAY. I was thrilled because someone actually took the time to help me out. In my opinion Shon should be way higher up on the “ladder” because the people who were higher on the ladder than him did NOTHING AT ALL. Case in point: Even if you have a SCHEDULED APPOINTMENT WITH SEVERAL TEXT MESSAGE CONFIRMATIONS EXPECT TO WAIT ALL DAY unless you are fortunate enough to get Shon the “low man on the ladder” to help you. He is the ONLY REASON I STAYED. Again, Upper Management and people higher on the ladder than him TAKE NOTE OF THIS MAN. You “higher up” should get out of your chairs and do what Shon does. I’m positive Shon can do your jobs better than you. Shame on the Service Employees for being huge a$$’es and not doing anything. ROCK ON SHON!!! More

Just want to state that I went yesterday to get an oil change at the dealership, it was quick, and at reasonable price. The issue was when I picked up the truck... i started driving my truck and the engin change at the dealership, it was quick, and at reasonable price. The issue was when I picked up the truck... i started driving my truck and the engine light came on, then i got the low oil pressure warning, the oil pressure was around 6-9 psi. I drove back to the dealership which took a couple minutes, drove way under the speed limit and no light came off. Once I was back at the dealership, Italked to on of the technicians and I mentioned to him that when i returned to the dealership i opened the hood and I first noticed the oil cap was just "hanging out" by the latch of the hood. I checked the dipstick and it came out completely dry. One of the technician came out with some oil, pour some on the truck then checked the dipstick and there was not enough oil still to be seen. The same tech comes back with more oil and he even stated that the tech that worked on the vehicle forgot to put oil. The tech that worked on my vehicle comes out later and apologized and was very sorry about the mistake.I just hope there is no damage to the engine but it's something definitely that I would be keeping an eye on from now on. The only reason why I'm writing this is because i want it to keep in record that there was a mistake done, for future reference in case my truck does show some issue, I just hope I'm not responsible for any damage I give it a 2 because of the issue, but nobody has called to say anything about the issue. I brought it up to the desk, sent an email and no contact yet. More

Just got a car from here last week. The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 lug nuts on the rear tire and when we found out it was missing we had the car 2 days only. Once we brought their mistake to their attention they refused to pay for the damages cause by their service workers negligence. So now I have to foot the bill for them not doing their job right the first time. This company doesn't care about their customers after you pay them money. I suggest taking your money to an honest dealership that honor and fix any mistakes made by their xxxxty employees. More