Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station
Bryan, TX
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2,045 Reviews of Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station
Got a Jeep The service and experience was professional and made buying a new car easy. Fast, friendly sales people and finance people. It was clean and had a go The service and experience was professional and made buying a new car easy. Fast, friendly sales people and finance people. It was clean and had a good selection. More
Satisfaction Guaranteed Archie was very professional and took care of all our needs. He answered every question and keep us informed every step of the way. He gave us great Archie was very professional and took care of all our needs. He answered every question and keep us informed every step of the way. He gave us great advice which lead to the purchase of a new truck. Chris made the paperwork clear and explained things very well. More
Disappointed I wanted to wait at least a year from the purchase of my new vehicle to write a review. I purchased my 2013 Dodge Challenger on December 31, 2012. M I wanted to wait at least a year from the purchase of my new vehicle to write a review. I purchased my 2013 Dodge Challenger on December 31, 2012. My salesman was wonderful and I wish I could deal with him for everything on my car. Unfortunately, I have not been impressed with their service department. First, there is a safety issue with my hood. It randomly pops up while driving! I called and they had me bring it in. Upon their "thorough" inspection, they could not find the problem. However, when stated to us, "there's nothing wrong with the hood." A hood on a car should NOT randomly pop up. It is a serious safety issue when driving. I asked how much would a new latch be and he said he didn't know. I told him I thought the cost of a new latch would be priceless when compared to the lives of myself and my four month old son. Since they did nothing but clean and grease the latch, they disagree and don't take safety serious. Also, after only 14,000 miles on the factory tires, they needed to be replaced. I spent $1k on a new set of tires at a local tire shop. I trust this tire shop and they said that no matter how hard they tried, they couldn't get the camber correct. They said it would have to be fixed by the dealer. I believed something was wrong with the car, so I took it in to the dealership. They said it was either a bad set of tires or the alignment. After they realigned it, another $150, they sent me on my way. The new set of tires only lasted 5,000 miles. I took my car back to the same tire shop, bought a new set of tires, and received a print out showing that the camber does not match up. After taking it back to the dealership, I was told that there were no problems with the car's suspension but the toe was off. When asked why they didn't check that the first time I came in, they said they can only fix to the specifications given. They said it could have been ANOTHER bad set of tires and road conditions messing up the alignment. Tires should not have wire showing after only 5,000 miles. I still truly feel that something is wrong with my car and unsafe for me and my family. I will not not go back to Lithia. More
Outstanding! From a military mind set. This organization is above the standard! The sales and finance staff worked diligently to make certain the truck I wanted wa From a military mind set. This organization is above the standard! The sales and finance staff worked diligently to make certain the truck I wanted was affordable and payments were VERY reasonable even with my horrible credit! Any and all questions were answered. If one didn't know he didn't make up an answer to please me. He sought out the correct answer. They helped me order more key fobs and floor mats etc. This team was extremely effective and made the grueling buying process easy. That is the right answer. Well done! I recommend this location to all. More
Coy Alexander solved all of the problems I was having at the dealership. He is a manager there and was extremely nice and understanding. He solved the problem immediately and said that if I had any issues t the dealership. He is a manager there and was extremely nice and understanding. He solved the problem immediately and said that if I had any issues to some straight to him. He made sure that I left the dealership satisfied with my purchase and was willing to help me anyway he can. I would highly recommend Coy any day. More
I contacted the internet sales department via email, and they located exactly the truck I wanted, at a good price. The dealer transferred a vehicle from another dealership and had it ready when I arrived t they located exactly the truck I wanted, at a good price. The dealer transferred a vehicle from another dealership and had it ready when I arrived the next day. The sales staff was knowledgeable about the features of the vehicle. The only complaint I had is that despite having the car ready and waiting when I arrived, and knowing I would purchase it, I still waited while they detailed it, filled it with gas, and took awhile preparing the paperwork. More
I purchased a new Dodge Ram from this dealership and the overall purchasing experience was good. Subsequent to my purchase I had an issue with my salesman, however I am happy to report that the general man overall purchasing experience was good. Subsequent to my purchase I had an issue with my salesman, however I am happy to report that the general manager reached out to me to rectify the issue to more than my satisfaction. More
excellent customer service all around. absolutely no stress or run around with sales department or my salesperson (Kevin Roby). he bent over backwards to make my experience the best he could and them so stress or run around with sales department or my salesperson (Kevin Roby). he bent over backwards to make my experience the best he could and them some. definitely will recommend the dealership to others. More
I shop for the cars in our family and, as a woman, I don't always receive serious consideration from the sales team unless my husband tags along. I made an appointment with Chuck Merritt to test drive a don't always receive serious consideration from the sales team unless my husband tags along. I made an appointment with Chuck Merritt to test drive a Jeep Grande Cherokee Limited. I bought my Jeep the next day. My husband showed up to sign the papers after the deal was done, and it was a super deal that included trading in an upside down 2010 Buick. Not only did the folks at Lithia help me get out of my high mileage Buick without writing a big check or over pricing my 2014 Jeep (when my husband said I couldn't do it), but they negotiated a better finance rate with my credit union than the one I had received earlier that day on my own. I told them what I needed, what I was willing to pay and Chuck and Liz worked with me until they offered me a deal I couldn't refuse. My daddy was a car salesman. I know when to grab the keys and drive away happy. I've bought many new cars over the years and my experience at Lithia was superlative from start to finish. Great service. Great people. And, I love my Jeep. More
Drove 1 1/2 hours from Houston to see a car that I had wanted for awhile. Fernando Gonzales was my salesman and could not ask for one better. Came back to purchase a car that I couldn't drive, a standard wanted for awhile. Fernando Gonzales was my salesman and could not ask for one better. Came back to purchase a car that I couldn't drive, a standard not because of the price, but the professionalism of the dealership.Had to take in for warranty service and they did a great job. Only thing accidentally forgotten was to fix water pump and they are now fixing it even though 60 day warranty period is up. Thank you Tim Caffey, Jody Weichert, and Ron Broesche for going above and beyond to get it taken care of. I was less than nice to Jody and greatly regret it. Will be back for my daughter a car this December. Will also recommend them to anyone looking for a vehicle, worth the drive, even with all the dealerships here in Houston. More