Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station

Best Salesman! I must say Kelly Donahue is the best salesman I have ever dealt with! I had a small issue at the beginning of my shopping process with a couple of dif I must say Kelly Donahue is the best salesman I have ever dealt with! I had a small issue at the beginning of my shopping process with a couple of different employees, but Kelly went above and beyond to make it right! He worked really hard and was able to find me exactly what I wanted with everything I needed at an unbelievable price! The finance manager Jeff Witt made the paperwork process simple and fast! I definitely recommend You request Kelly when shopping at Lithia, and you won't be disappointed! More

AVOID AVOID AVOID CROOKS. Got agreement finalized only to have prices altered at contract signing. This is not the first time this has happened at this dealerahip. A CROOKS. Got agreement finalized only to have prices altered at contract signing. This is not the first time this has happened at this dealerahip. AVOID More

Great service. Second time buying here. Great sales and finance staff (Josh and Chris) had an issue with service after the sales of the first vehicle I bought but Second time buying here. Great sales and finance staff (Josh and Chris) had an issue with service after the sales of the first vehicle I bought but was assured that it will be taken care of. Willing to give it a shot. Had a goal in mind and we achieved a fair agreement without b.s.. Phil was also a great help. Thanks for all the help! P.s. Rizwan is the best service advisor you have in my opinion because he is the only advisor to properly greet me and even if he has a customer he makes sure I am acknowledged and will be waited on soon. He calls back when I have a question. He was there when I bought my first truck and then they moved him to the oil change bay and then back. He was severely missed I had visited multiple times when he was not there and I would have to wait 20+ minutes. It's like no one even cared. Dude needs a raise. Thanks. Oh. Also I just want to say that I brought my dually in for repairs I supposedly had the best extended service warranty Lithia offers and it was for ball joints. The service department said repeatedly I was not covered but after looking over the paperwork with the finance manager it appears that it was warrantied. If I have an issue next time should I take this to a general manager? Like I said I was rejected several times. More

Good expierence As far as customer service, Murray and Larry were great! However, we were there for most of the day and it took too long to make the deal. Back to a p As far as customer service, Murray and Larry were great! However, we were there for most of the day and it took too long to make the deal. Back to a positive, we are very pleased with our new truck and a glad to deal locally here in the Brazos Valley. More

Sam Moore at Lithia in Bryan is batting a thousand! From the moment we arrived until we took delivery of our truck, Sam went above and beyond to make sure we got exactly what we wanted. He was professio From the moment we arrived until we took delivery of our truck, Sam went above and beyond to make sure we got exactly what we wanted. He was professional yet personal and was always more than happy to grab another set of keys and embark on yet another test drive. The level of respect and trust from Sam and the management/finance office through the whole trade-in and buying process made it clear to us that we would not even think of going anywhere else at the time, and for our future purchases. We've never recommended a salesmen and dealership as much as we do now. Thank you very much Sam and the rest of the staff at Lithia Chrysler Dodge Jeep of Bryan. Keep up the exemplary work! Christian & Jo Ann Scott More

waiting on loaner I took my car in Oct 28 they didn't call me back so on Friday Oct 30 I called them to see what the problem was they told me it was the computer an the I took my car in Oct 28 they didn't call me back so on Friday Oct 30 I called them to see what the problem was they told me it was the computer an they was on backorder they gave me 100 percent guarantee..I've been waiting on a loaner car since then an its now November 9..I've called several times about loaner I can't get a call back to get the loaner I have went up there Nov 2 an the service guy Mr Ahmad told me to take my car an said it would make the problem worse I refused to take my car knowing I would be stranded More

Terrible customer service from GM down to service techs Journey wouldn't start so I called a tow truck and had it sent to Lithia. Talked to service and they said we were in luck as there was only one car ah Journey wouldn't start so I called a tow truck and had it sent to Lithia. Talked to service and they said we were in luck as there was only one car ahead of us. Said they would check it out and give us a call. Heard nothing until I called in at 3 pm (car was towed at 8 am). Found out at 5 pm that they couldn't look at until next day...would've been nice to know this earlier so I could rent a car. Service guy was hostile toward my wife. Service Manager wanted to blame the first guy. General Manager wanted to argue and fight with me, the customer. Never again will I bring my vehicle to this place. I wonder if ownership realizes the type of dealership this is? More

Professional experience My husband and I came in due to a recall on our vehicle we currently had and we were very stressed out about this. Our sales person Murray greeted us My husband and I came in due to a recall on our vehicle we currently had and we were very stressed out about this. Our sales person Murray greeted us in a friendly way assured us everything would be ok and proceeded to show us vehicles that fit our needs. Needless to say we did leave very happy and stress free with a brand new 2016 Dodge pick-up. I would recommend Murray and Dodge Lithia to anyone needing to purchase a vehicle. More

poor communications on there part Took car in on 10/15/2015 still waiting for them to return my call. Called in several times with no response. Drove a long way to get service on my Took car in on 10/15/2015 still waiting for them to return my call. Called in several times with no response. Drove a long way to get service on my car. Still waiting on 10/16/2015 for a call back. Seens like me as a customer is doing all the calling. Today is 10/19/2015. We are still waiting for them to call us back. Car is still in the shop since thursday of last week. Dont have my car or a rental car to get to and from work. More

Plesant to work with. Rizwan Is such a polite and helpful young man. I was so happy when he returned to Lithia after being gone for a short while. Rizwan Is such a polite and helpful young man. I was so happy when he returned to Lithia after being gone for a short while. More