Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station

Awesome service and people I took my car in to get tires and it was an awesome experience. Every time I take my Chrysler in for anything they are so helpful and honest. I love t I took my car in to get tires and it was an awesome experience. Every time I take my Chrysler in for anything they are so helpful and honest. I love talking to the service department they are so helpful even with just my oil changes. More

Blatant lack of concern for customer satisfaction On 09/28/2015 I brought my wife's 2010 Jeep Liberty (68,000 miles) to Lithia Chrysler Jeep Dodge of Bryan, Tx to diagnose a problem with the Sky Slide On 09/28/2015 I brought my wife's 2010 Jeep Liberty (68,000 miles) to Lithia Chrysler Jeep Dodge of Bryan, Tx to diagnose a problem with the Sky Slider Sunroof. After 3 days, the service writer notified us of the frame rail being broken and needing replacement. My vehicle was resubmitted to the dealership along with all warranty information on 09/30/2015. The service writer and warranty company had communication problems, plus the service dept ran into problems with the install which was no big concern. However, 41 days later (11/10/2015), I receive a call from the service writer stating my vehicle is ready for pick up. I explained because of my work schedule, we wont be able to pick it up until Friday(11/13/2015). My wife and I arrive to the dealership that morning only to be told the mechanics had taken the sunroof back out of the vehicle and reinstalled it without letting the service writer know. After apologies, we got the vehicle back a day later, but in horrible shape. The headliner was ruined, roof light and ceiling moldings missing, plus side and rear trunk moldings were torn or completely missing. Worst of all, the front seats had mold stains from sitting water and the front metal seat braces mounted to the floor were rusted, evidence the vehicle had been left outside with the malfunctioned sunroof. The service writer apologized profusely and assured me a new headliner had been ordered for replacement along with the missing components. Highly upset, we left still optimistic the dealership would make the corrections. Two days later on a Monday in 5 o'clock traffic, my wife and 2 yr old son are on Texas ave when the Jeep shutters and completely dies. Frantic, my wife calls me where I have to leave work to help. Upon arrival, I find the vehicle without power. I open the hood to find the missing trunk molding laying across the engine and resting on the drive belt, plus the battery negative cable not mounted to the terminal. After reattaching the cable and removing the molding from the motor, they were able to get home. I met face to face with the service writer the next day, to show evidence of the sloppy work his dealership had provided. After apologizing more, I was told my vehicle would be taken care of. 2 weeks and no notifications later of when my vehicle would be repaired, I took the jeep up to the dealership and spoke directly with General Manager, Coy Alexander. Mr Alexander was shown the vehicle and his service department's work. He assured me the vehicle would be repaired. My vehicle arrived back at the dealership on 12/07/2015.....40 days later, we are notified that the vehicle is ready. The dealership cleaned the seats, and painted the rusted seat brackets. A new headliner was installed but very poorly. Once again, grease fingerprints are on the headliner and, though the missing roof pieces are replaced, other smaller moldings (visor holder and hanger) have completely fallen out of the headliner due to not being reattached with the original mounting screws but simply "glued" back on. The drivers side molding under the dash is completely missing (there was no reason for it to ever be removed) and the left bumper has been clearly scratched as if backed into something. Once again, I took the vehicle BACK up to the dealership and spoke with Coy Alexander and Kalin Dupper, the Service Manager. Unsatisfied with their explanations/excuses, I simply returned two weeks later to retrieve the ordered missing parts. I will no longer leave my vehicle, or any vehicle for that matter, in their care. In conclusion, Lithia Chrysler Jeep Dodge of Bryan had my vehicle a total of 86 days (not including the 3 day diagnostic) and though the sunroof is repaired, my vehicle left this service department in worse shape than it arrived. The blatant apathy of all staff involved proved all I needed to know about their professionalism, commitment to customer satisfaction, integrity of character and trustworthiness. Lynwood E Summerlin Jr. 16yr Disabled Combat Veteran More

Salesman made the long wait seem short. I told the salesman what I want and they found it. They worked hard to get me where I wanted to be also. The people at the dealership made our visit v I told the salesman what I want and they found it. They worked hard to get me where I wanted to be also. The people at the dealership made our visit very comfortable. More

Terrible service department I recently took my 2008 Dodge Charger in to get two recalls fixed on the ignition node module and the airbag defibaliator. They fixed the recall and t I recently took my 2008 Dodge Charger in to get two recalls fixed on the ignition node module and the airbag defibaliator. They fixed the recall and the next day when went to use my horn it wouldn't work I brought it in that Saturday and they ran diagnostics and found nothing wrong with the cars electrical system of the car so they took the airbag out and found that they broke a pin in the clockspring. They told me they had to order a part and that it was on back order they never offered me a loaner car until the part came in. So I took my car home that Saturday and Sunday when I came home from church my engine light was on and my car started shaking vigorously and my interior and headlights started dimming and flickering I took my car back that Monday and never heard anything from them. I called Tuesday and nobody knew anything about my car. I was calling Tracey Lang a service advisor she wouldn't return my calls and she wouldn't call me to let me know anything I had to call her and threaten to sue before she called me back and told me they were looking at my car. Wednesday came and she never called me like she was supposed to so Thursday I went there to see what was going on she didn't know anything and couldn't tell me anything about my car. She went to talk to a service tech and told me that my engine harness wiring had went bad. I asked her how does something like that go bad from Saturday afternoon to Sunday? I have diagnostic paperwork from there service center that says they check for codes and no codes were found on Saturday and Sunday night my car started going crazy. Now they've had my car since Monday here it is Saturday they still don't know anything and they still haven't called me and told me anything I've been calling the customer service center and I've contacted the gen manager. I don't understand how my car just went haywire in one night. I should've never brought my car back there especially after the terrible service I received last year. After they so called fixed my bleeder hose and thermostat housing I had to replace my engine because they found sludge in the engine and water had leaked into the engine. Then when I took it to another mechanic shop to get the new engine he told me that they didn't even put it back together correctly. I don't know who they have working for them in there service center or even if they know what they're doing but I know that every time I get my car worked on by them I have to spend thousands of dollar. Right now my bill is $2300 in parts in labor. That's another thing they charge a rediculous rate of $110 an hour and they jack up the price of there parts. I looked on Chryslers website and found the part I needed listed for under $500 but they told me the part cost $1400. I'm starting to believe that they're service department is purposely messing with people's cars who come in with simple problems so that they have to come back and spend more money to fix stuff that they broke. I wouldn't recommend they're service department to anyone and it's my personal vow that I will never buy another dodge product from this establishment and I'll never take any car dodge or not to there service department is terrible and there general a manager coy Alexander is horrible. More

Wonderful Customer Service Arthur Murray! Thank to Arthur Murray at Lithia Dodge in Bryan Texas! You are best. No high pressure selling and VERY knowledgeable of the vehicle. You and your t Thank to Arthur Murray at Lithia Dodge in Bryan Texas! You are best. No high pressure selling and VERY knowledgeable of the vehicle. You and your team make buying a new vehicle a pleasant experience and we will be coming back in the future. Best customer service ever!!!! I love my 2015 Dodge Journey. Thanks Dawn & Mike Kaatz More

Customer Service Excellent service. Our Salesman Jay was Awesome. No hesitation in recommending this Dealership. Will be buying all my future vehicles from them. Great Excellent service. Our Salesman Jay was Awesome. No hesitation in recommending this Dealership. Will be buying all my future vehicles from them. Great experience, great prices and friendly helpful employees. More

Best Experience I recently had the pleasure of purchasing a Pre-owned vehicle from Lithia Chrysler Jeep Dodge of Bryan/College Station. After weeks of car shopping, I recently had the pleasure of purchasing a Pre-owned vehicle from Lithia Chrysler Jeep Dodge of Bryan/College Station. After weeks of car shopping, only to be told that I needed a $2,000.00 down payment (oh and my car payments would be $400.00 monthly) I was completely discouraged. It was recommended to me that I give Lithia a shot, well I did and I could not be happier. Doug Patterson, the Sales Rep. who helped me actually listened to me, what my needs were and most importantly what my budget was. He made sure that I was able to purchase a vehicle that would best work for me and I drove away in it! When I am ready to purchase my next vehicle I will certainly go back to see Doug. I highly recommend this dealership. More

Best salesman we've had! We are very particular when buying a vehicle and do not like to be pushed or to have someone try to talk us into things that we are not wanting. Tradi We are very particular when buying a vehicle and do not like to be pushed or to have someone try to talk us into things that we are not wanting. Trading in our vehicle for one a little newer at lithia was one of the best experiences we have had. Jay Guerra was an awesome salesman. Worked hard to get us in the vehicle we wanted and didn't push at all. He was very patient and helpful. Thank you! More

Super Customer Service!! Friendly and knowledge customer service. Best car buying experience ever! Made our shopping experience with young kids pleasant. Kids enjoyed Kelly Friendly and knowledge customer service. Best car buying experience ever! Made our shopping experience with young kids pleasant. Kids enjoyed Kelly and asked when they could go back to see him. More

Great Customer Service Doug Patterson puts it all together: what you want, what you need, standard features, options, price, any available discounts and financing. Doug pay Doug Patterson puts it all together: what you want, what you need, standard features, options, price, any available discounts and financing. Doug pays attention to detail with great customer service. He has a knowledge and grasp of the car business that makes the car buying experience enjoyable and refreshing. If something is not right, Doug will do his best to fix it. Be sure to ask for Doug when you car/truck shop at Lithia CJD. More