Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station

Will Not Stand Behind Work At 30k miles my 2008 Jeep Wrangler 2-door had a leaking front right axle seal. At this time I was still under warranty and they fixed it without issue At 30k miles my 2008 Jeep Wrangler 2-door had a leaking front right axle seal. At this time I was still under warranty and they fixed it without issue. At 65k miles the same seal went out. I made an appointment for 7:30 am on a Tuesday to get it looked at. On that Wednesday around 2 pm, a day and a half later, they finally looked at it. This lead to lost work hours and an inconvenience finding a way to work, how an appointment does not take priority is beyond me. If they were behind schedule, why not reschedule me to insure a good service experience? When they finally looked at it, they quoted me for four hours of labor and $100 dollars in parts (which cost about 50 from retail stores). They charge an outrageous hourly rate of $110/hour and gave me a total quote of $540. Disregarding that I have other quotes for the same work at about $200, they showed that the first repair done under warranty only took 2.2 hours. They disregarded that fact and planned to charge a flat 4 hours of labor. After talking to management about the issue, they were uncooperative and said that I had not kept up with maintenance (basically, gone to them and charged high rates for work I do myself). Irregardless, they should have fixed it correctly the first time or stood behind their work. Axle seals are not a common maintenance issue and I am troubled at the fact that they did not see this as a fault of their own. Needless to say, I will never take my Jeep there again and have decided against buying a new Jeep Grand Cherokee, which my wife and I had been considering.... I am disheartened that Chrysler Group LLC cannot stand behind their products and provide a better quality of service to loyal customers. My family has always been Jeep fans and I hate to think that this has cast a shadow on a long heritage of the name Jeep, for my family and myself. More

They are great! Everyone was so helpful and friendly, they listen to what I wanted and needed. They worked with me, and offered a test drive right away. I was able to Everyone was so helpful and friendly, they listen to what I wanted and needed. They worked with me, and offered a test drive right away. I was able to drive out of there in a new car. More

Loved Lithia!! We had an outstanding experience at Lithia! We have never purchased a jeep before so we were hesitant in the beginning. We showed up shortly before cl We had an outstanding experience at Lithia! We have never purchased a jeep before so we were hesitant in the beginning. We showed up shortly before closing time just to glance at a car and although it was late, Devin greeted us with a smile and made us feel at ease with the process. He was very informational and a wonderful gentleman! Larry also stepped in to help us the process and gave us an amazing deal! I left feeling very excited about my purchase and my husband and we both felt that the staff was fabulous. Even the finance manager made the paperwork process less painful by being so nice :) More

Was unhappy, but problem was resolved. We purchased a vehicle on 8/16/14 and discovered a paperwork problem on the drive home. After a week of waiting to hear from management, Coy Alexande We purchased a vehicle on 8/16/14 and discovered a paperwork problem on the drive home. After a week of waiting to hear from management, Coy Alexander, General Manager contacted my husband. The matter was not resolved satisfactorily at that time. But, after I contacted the corporate office and posted a negative comment, Mr. Alexander contacted me and we were able to come to an agreement. He did what he said he would do and the matter was put behind up within a few days. We appreciate having an opportunity to get this resolved and are pleased with the end result. More

Amazing experience What had typically been painful and agonizing because a real joy at Lithia Chrysler Dodge Bryan/College Station! My husband and I drove in without a What had typically been painful and agonizing because a real joy at Lithia Chrysler Dodge Bryan/College Station! My husband and I drove in without a vehicle, and left with a vehicle and 3 new friends! Thanks to all! More

Amazing Customer Service Colton Hunt and Chris Makowski were great to deal with and provided top of the line customer service. Colton tried his very best to make sure we were Colton Hunt and Chris Makowski were great to deal with and provided top of the line customer service. Colton tried his very best to make sure we were happy with our vehicle. More

Great deal, excellent service All 10s. Highly recommend ! Coy don helped us find the best deal we could and provided excellent knowledge, friendliness, customer service as we made All 10s. Highly recommend ! Coy don helped us find the best deal we could and provided excellent knowledge, friendliness, customer service as we made our decision. Thanks a million. More

Great deal, great service. A must-visit place. I received excellent friendly and professional service from Tommy Banigan. His attentiveness and dedication to making the deal fair and accommodating I received excellent friendly and professional service from Tommy Banigan. His attentiveness and dedication to making the deal fair and accommodating are definitely worth mentioning. More

Exceptional Customer Service Traded in our Ford for a Dodge and Chuck as well as the other staff were extremely friendly and offered us the best deal in town! Traded in our Ford for a Dodge and Chuck as well as the other staff were extremely friendly and offered us the best deal in town! More

New Vehicle buying experience I pulled into the dearlership around 5:30 PM, parked my vehicle and walked over to RAM pickups and was met by Joseph as I was looking at the color sel I pulled into the dearlership around 5:30 PM, parked my vehicle and walked over to RAM pickups and was met by Joseph as I was looking at the color selections. Joseph entroduced himself and begin tell me about the attributes of the RAM 1500's. He was very knowledegeable of the equipment opitons. I decided on a RAM Lone Star edition and explained to him that I had a Ram 1500 at the dealership for repairs. He located the Ram did an inspection of the vehicle, completed all necessary paperwork, we came to an agreement on price and method of payment. He took the vehicle and had it preped for delivery while Christopher and I completed the finance agreements. These employees of Lithia did not rush the sale and didn't leave out any details of the sales process even though when the delivery was complete the only people at the dealership was the three of us. I am a repeat customer of Lithia Dodge in College Station. I will purchase my next vehicle at Lithia Dodge and highly recomend this Dealer ship and it's Staff to anyone looking to purchase a new or used vehicle. More