Lindsay Honda

My wife and I have been waiting for a Black 11th generation Honda Civic Type R for a year and a half and finally the only Honda dealer in Ohio Lindsay Honda finally got a 2024 black Type R and immed generation Honda Civic Type R for a year and a half and finally the only Honda dealer in Ohio Lindsay Honda finally got a 2024 black Type R and immediately reached out to us and asked us if we still wanted it and we could not say YES fast enough 😅 Thanks to Kody and our salesman Mondale Bradley went beyond to make sure we were able to finally buy our dream car. Had it not been for these two incredible employees of Lindsay Honda we wouldn't be driving the most amazing car ever built. No haggle, no extras put on the car we did not want, and we actually got the price we wanted gor this car which many other Honda dealers are trying to get rich off these cars but not Lindsay. For being the 2nd biggest Honda dealer in America they made this purchase as painless and haggle free as possible. This is why they are selling more Type R's than anyone in Ohio. These cars are sold way before they even touch down at the dealership. I have only had the best relationship with all their departments. Their service, sales, and management teams are unmatched among all the other Honda dealers I've dealt with in my 49 years on planet earth. Thank you all for making mine and my wife's dreams about owning the best and fastest front wheel drive car ever built happen. We will only be buying all our cars from them and Mondale Bradkey will be selling us our next one too. Thank you all!!!🤩 More

Upon my 2018 Honda Accord stalling while driving on the highway as i am pressing the gas pedal, I took my vehicle to an mechanic and was told it was my fuel pump he proceeded to tell me there is also a rec highway as i am pressing the gas pedal, I took my vehicle to an mechanic and was told it was my fuel pump he proceeded to tell me there is also a recall on my vehicle so i called the service department and was told to bring it in for no charge and they will look at as they don’t have the part in but will order it once i arrived I was told that it would be a $79 charge and when i talked to the manager working he proceeded to tell me that no on has had a problem with the recall and made me real uncomfortable about dealing with them. My life means nothing to this company they just want a buck. The have no care in the world for their consumers life’s that are put in jeopardy due to a RECALL. I don’t recommend anyone do business with this company!!! More

Purchased a 2019 Accord Sport here the other day and I reported a Saftey issue with the suspension. John Durbin sent the vehicle to be serviced over at the reconditioning Center, Long story short, they p reported a Saftey issue with the suspension. John Durbin sent the vehicle to be serviced over at the reconditioning Center, Long story short, they provided documentation that there was no issue. Fast forward to when I pick the vehicle up. 24 hours later it was still making noise of course because they didn’t fix the actual issue because they did not look for it. I drove the car into the service drive and talk to a service advisor named Jake. It was his last day as an advisor., he was nice enough to get in my car and go for a ride and he immediately heard the noise and he documented it on an appointment that he set for me the next morning at 7 AM. Upon arrival, I met with a service writer, named Tim Smith, super cool guy. He also requested to go for a ride with me because Jake no longer worked for the company. Tim also heard the noise when we went for the same test ride that the other guy went on with me. A little bit of time went by and Tim put me in the car with his master technician, he also heard the noise. The other two guys have already heard. 10 minutes after he pulled the car into the shop, he had photo and video evidence of what was making noise, as expected, it was a safety concern. The tie rods were bad. I suspect the used car manager told the reconditioning center to put that they did not hear any issue to prevent any funds from being paid to Fix said issue. Sidenote, The extra key fob that was provided to me, is not programmed to the vehicle, and they attempted to charge me to program them. Also, the night that I purchased the vehicle they could not provide documentation of the CVT fluid being changed, when I drained it at my shop, it only had 2 quarts of fluid in it, so it had not been reconditioned properly before the vehicle was sold to me. The car will be OK. It just needed a couple things at the end of the day. It’s about doing what’s right and John Durbin was very rude and unprofessional and hung up the phone multiple times on me. My sales rep. Rachael Williams was also uninterested in helping me resolve my issues with the new vehicle. If you were going to buy here, make sure that you exercise, caution and have your ducks in a row, I’m just thankful that I have a very strong, mechanical background. John Durbin told me it’s normal for vehicles of my year 2019 to make noise when it drives…. As a licensed ASE technician this infuriated me. More

A big thank you to Brian! He was very patient with me, listened to my needs in a car, and guided me in making the best decision. I love my new car! I highly recommend Brian. He was very patient with me, listened to my needs in a car, and guided me in making the best decision. I love my new car! I highly recommend Brian. More

Lindsay Honda is a great dealership, my grandma has leased 10 accords from another dealership and wanted to get a cr-v and they screwed her over, at Lindsay the salesman Dwight Allred was very kind, al leased 10 accords from another dealership and wanted to get a cr-v and they screwed her over, at Lindsay the salesman Dwight Allred was very kind, although the extra protection that it comes with should be optional, that adds almost $100 more to the monthly lease price. More

I came in to return my civic on the last day of the lease and my first time leasing was a great experience. The second time it was the worst experience of my life I came in they toyed with me for 6 hours… 6 and my first time leasing was a great experience. The second time it was the worst experience of my life I came in they toyed with me for 6 hours… 6 hours of my life wasted they were showing me cars way out of my budget after I explained to them my budget didn’t show me any numbers until 6 hours later when they were about to close kept pushing the accord on me as soon as I walked into the door.. I kept saying no then I had to make a quick choice on a car considering it was my last day on my lease and i was about to be carless when they told me my only option was the accord .. when I need bigger space for my kids they took advantage of me and toyed with my time leaving me no opinion I went back on my day off trying to work with them and they basically told me I’m stuck with a car that doesn’t meet my needs or my kids for 3 yrs I’m absolutely heart broken over this and don’t feel comfortable in a car I’m stuck with or feel safe driving on , on back roads in the snow I have always been a huge fan of lindsey Honda and have always stuck to the Honda brand I have been a super loyal consumer , I thought they would treat me with the same respect back but they didn’t the manger was no help at all and acted like I was wasting his time . After this I will never work with Honda again and it’s sad bc I loved the brand all I can say is Lindsay Honda takes advantage of disabled veteran’s and former law enforcement I hope lindsey Honda doesn’t do this to you and you have a better experience then me More

Mykeal did an excellent job and was very patient with me and I definitely appreciate that very much. Thank you and I definitely appreciate that very much. Thank you More

I purchased a 2018 honda accord from lindsay honda late oct. 2023. after Driving the car A couple days I notices A growling noise from the tires. I took it to A local shop. they informed me that the tires oct. 2023. after Driving the car A couple days I notices A growling noise from the tires. I took it to A local shop. they informed me that the tires was severely cuped and should be replaced. I notified lindsay honda and made a appointment.the service dept checked it out and said yes they are cupped and would not replace them. 5 days later the vehicle left me stranded at work with A bad battery. I again notified the dealer. left messages. and spoke with my sales person who told me that they contact me.but no response.I just feel that if I paid 25k for A car I shouldnt have to buy tires and a battery.I would not recomend them More

It is unfortunate that I am sending this email. I have been a customer with Honda since 2020, and have never received such poor customer service as I experienced today. I brought my 2022 Honda Pass I have been a customer with Honda since 2020, and have never received such poor customer service as I experienced today. I brought my 2022 Honda Passport Elite in for a recall service in September 27th at 8am. After waiting for 4 hours the issue wasn’t resolved, and I was given a courtesy vehicle which was a Honda Accord Hybrid. Today, I was notified my car was ready and when I came to pick it up there was a $40 toll fee from Illinois on the car. I had not taken the car out of state and informed Matt Rittman that I had not. He didn’t attempt to further look into it and informed that “Well the pictures don’t lie”, and I needed to take care of the fee. I asked to speak to the Manager Dan Foor and I explained that was not me in Chicago and he basically called me a liar without thoroughly researching the matter. Dan then proceeded to say that I drove 500 miles in the rental still without doing proper research. Not until I asked them to research the time stamp of the toll did they put any effort researching, I basically had to beg them to look further into it. Dan also brought up the fact you all “went above and beyond, by providing a rental”. From my understanding if a customer’s car issue exceeds more that 3 hours, rental car service was something that was provided. I even checked with Matt to see if I could still keep the rental car until my truck was completed, and he confirmed I could. With the research they found , as I stated, I did not take the car out of state it was another customer who had the vehicle. I am very disappointed due to the fact they didn’t even try to look into, but instead tried to send me on my way. I honestly feel that if I were a white male they would have actually done their due diligence of doing proper research. I will be putting this incident on the website under customer reviews. Please know I’m highly disappointed in this situation and it was extremely embarrassing to basically be called a liar in the presence of other customers as well as the service desk staff. I also would like to make it clear that it was less about paying $40 and more about the principle of making sure my issue was throughly looked into. More

Called for service and person scheduled me for today at 4pm for oil change -when I arrived my name was not in the system and both Honda and Acura said they could not help me. Drove from Gahanna. Acura serv 4pm for oil change -when I arrived my name was not in the system and both Honda and Acura said they could not help me. Drove from Gahanna. Acura service writer was very rude & not helpful at all. Will go back to Germain for service. I like Lindsey but no more service there. Customer service is a thing of the past- especially there. More