Had a great experience here. Good communication, customer service, and follow-through from the team here. The buying process was easy, and they made sure that my questions were answered (even after the sale). Thanks, all. After a long process, I am glad I took the drive out to your dealership to find my truck.

I would leave ZERO stars if it was an option. Lindsay Honda has been the absolute worst company I have ever dealt with starting with the sales person and most recently with the service department. Here is the recent story....I called and spoke with service and scheduled my car for evaluation as it was making a noise it made when I first got it (that was the 1st issue as they knew it was an issue but tried to not replace the part). I told the woman I spoke with it was making the same noise as when the VTC Actuator needed replaced which was done on 11/22/2024. I specifically asked about it being under warranty and was told yes. I was then told they would need to do a diagnostic to confirm that was the problem. At no point was I told there would be a charge for anything. Matt Rittman (who stated he was a manager) called me when my car was there to tell me there is a $99 charge for the diagnostic which I replied with "I was not told that when scheduling". He also stated if it was the actuator it was not under warranty. I informed him of my conversation when scheduling and he basically told me that I either pay the amount or take the car. I was extremely frustrated and expressed that to him. I also told him that they were supposed to be checking if it needed an oil change and if so that needed done. He said he would check and call me back (which never happened). He was EXTREMELY rude during the conversation and in no uncertain terms I was told to not come back. When he went to speak to my ex husband who had taken in the car he was also very rude and as he walked away from him Matt said “That’s your ex wife?…she’s a piece of work “ “don’t ever come back here again and you can bounce" while raising his hands in the air. Understandably my ex was very upset and triggered. He thought they were going to get the main service manager Bill Lytle but then Matt (the same guy) came back and said he would not get him.This entire situation is extremely unprofessional and unacceptable. I have since emailed both the GM and Bill the service manager and neither have outreached either via email or phone. Not a way to run a business and the customer service was my nightmare! According to reviews this appears to be their norm on treating customers.

Worst dealership I have ever dealt with. They lie to you over the phone just to get you in the door and waste your time this time was the second and last time I will ever do or try to do business with them

I absolutely would not recommend you have any maintenance done at this dealership. We had a blower and transistor replaced costing $1000. A month later we brought it back, video told us it was wired incorrectly then on the same day we got a video saying the Ac wiring harness needed replaced and quoted us $1300. I waited almost 3 hours to be told the issue. This is not the first time having issues in the service department. I feel that harness was damaged when they did initial work-otherwise how did it get a break in the wire that they had to remove to replace the blower. I had them put it back together and when I got in my truck the panel was not even put back together and I had to have my service advisor put it back and he unfortunately broke it. My advisor Paul was very nice but unfortunately my husband and I will never return to this dealership. I highly recommend you go to Westerville to Roush Honda. We traded that truck for a new one and they treated us as a valued customer and showed us the amazing service department.

I brought my vehicle in for service multiple times for the same recurring issue, and unfortunately the experience has been consistently frustrating. Despite repeated visits, the problem has still not been properly resolved, which raises concerns about the quality and thoroughness of the diagnostics and repairs performed. Additionally, my interactions with the service advisor, Paul Naylor, were disappointing. He was not very helpful, came across as rude, and failed to provide clear explanations or insight into what work was done to address the issue. As a customer, I expect transparency and professionalism—especially when dealing with ongoing vehicle problems. Overall, this experience has not met expectations, and I hope improvements are made in both communication and service effectiveness moving forward.

Beware of this dealership, especially the used car manager. I never got his name, but he reminded me of Mr. Snow Miser from The Year Without Santa Claus. Apparently if you try to negotiate with them and don’t take their first offer, they will then raise the price by almost $2000 because they get their feelings hurt so easily. Maybe this guy was having a bad day, maybe he’s never heard of the word negotiation, maybe he’s just got his feelings hurt, or maybe he lost his pacifier. Either way this dealership is not representative of a typical classy Honda dealership. That’s for sure. Go somewhere else where they’ll treat you better, are willing to be fair, and not be so absorbed in THEIR numbers.  Supposedly, this is a family owned dealership. It must must be the portion of the family nobody wants to talk about or be around. Pick any other Columbus area dealership that you would want to trust (which is literally any other Columbus dealership) with your hard earned money as this one is deceptive, immoral, and unethical.