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Lincoln of Coconut Creek

Coconut Creek, FL

4.6
207 Reviews
Call Dealership (954) 283-5472

5501 W Sample Rd

Coconut Creek, FL

33073

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207 Reviews of Lincoln of Coconut Creek

November 07, 2023

I signed a purchase agreement with this dealership to buy a late model used vehicle in early March, 2023 and paid a $1,000 deposit. I was to travel three hours from my home to pick up the vehicle two days l More

by Bruce Peterson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeffrey Suppo
Report | Print
Nov 10, 2023 -

Lincoln of Coconut Creek responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com

Nov 11, 2023 -

Bruce Peterson responded

Thank you, but no. This is too little too late. Why would I deal with your dealership again after you sold to someone else a vehicle on which I had negotiated a price and trade in, signed a purchase agreement, and after your dealership confirmed receipt of my deposit? I have finally received the return of my deposit this week, over eight months after I made that deposit with your dealership. That was the very least you could do after your dealership refused to honor a signed deal and deposit.

November 06, 2023

convenient, professional, speedy service with caring service management and staff. would recommend the business to anyone. More

by triconst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
Report | Print
Nov 06, 2023 -

Lincoln of Coconut Creek responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

November 05, 2023

Spoke to Andrew the day before we set up apt he was very professional and the vacuum and wash at the delivery was a great touch. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in service
Report | Print
Nov 05, 2023 -

Lincoln of Coconut Creek responded

Thank you for choosing Lincoln of Coconut Creek. Your feedback and rating mean a lot to us. We're glad we were able to help, James, and we hope to see you again! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

November 05, 2023

True professionalism by my representative. My only complaint is that the car could’ve been washed inside and out better. More

by Kodjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Doylet
Report | Print
Nov 05, 2023 -

Lincoln of Coconut Creek responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Fernando and our team met your expectations. Thank you for choosing Lincoln of Coconut Creek, we look forward to having you as a valued customer for many years to come! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

November 04, 2023

My car was taken care of, also received a loaner for a couple of days, very satisfied. :) More

by RL171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew. Torchia, Maurice Missick
Report | Print
Nov 05, 2023 -

Lincoln of Coconut Creek responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

November 03, 2023

Purchased car. Had to return the next for service. Problem was resolved after 7 hour wait. More

by cece718
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Santos Diaz , Gary Wertman, Chris Freitas
Report | Print
Nov 03, 2023 -

Lincoln of Coconut Creek responded

Thank you for choosing Lincoln of Coconut Creek. Your feedback and rating mean a lot to us. We're sorry you had to return, but are pleased that your problem was solved. We hope to see you again. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

October 31, 2023

COURTEOUS, INFORMATIVE, VERY PROFESSIONAL. WARMTH RELAXING ATMOSPHERE WITH PERSONEL THAT ARE EASY TO CONVERSATE WITH. AWESOME TEAM AND WONDERFUL EXPERIENCE. A+. More

by alibaker.athena
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Lyons, Mike Crowley, DJ Nichols, Marvin Saunders
Report | Print
Oct 31, 2023 -

Lincoln of Coconut Creek responded

Congratulations on your new vehicle, Athena! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

October 31, 2023

Wonderful staff took care of everything and went out above and beyond! Highly recommend the store ! More

by Jsanos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Missick, Daniel Norris, John Vitale, John Shirley, DJ Nichols
Report | Print
Nov 01, 2023 -

Lincoln of Coconut Creek responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lincoln of Coconut Creek. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

October 30, 2023

I went for test drive today for kia sportsge they had. I gitback to the dealer waited 5 minutes while sales person "talked to boss" came back we can't see you this the engine belts are rotted., but yet g More

by jjf662001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The general Manger don't remember his name , James Barash
Report | Print
Oct 30, 2023 -

Lincoln of Coconut Creek responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com

Oct 30, 2023 -

jjf662001 responded

Whats to get to the bottom of , your people lied about the car. Money seems to matter more than customer service.

Nov 02, 2023 -

jjf662001 responded

Your not sorry to hear about experience stop lying. What didn't you understand about my last few posts, money seems to be more important than honesty. I guess you couldn't sell the sportage this week so your peddling off a damged car according your "people". Real classy on your part..smh.

October 29, 2023

From the time i walked in he was very patient and understood what I was exactly looking for. More

by Ross22779
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Saunders
Report | Print
Oct 30, 2023 -

Lincoln of Coconut Creek responded

Thank you for choosing Lincoln of Coconut Creek. We appreciate your business and look forward to having you as one of our valued customers for many more years to come! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

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