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Lincoln of Coconut Creek

Coconut Creek, FL

4.6
207 Reviews
We are currently working out of the INFINITI of Coconut Creek building on Sample and 441 awaiting a fantastic new facility where we will provide you with exceptional service for years to come. We appreciate you taking the time today to visit our website. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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5501 W Sample Rd

Coconut Creek, FL

33073

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Showing 207 reviews

September 06, 2023

My experience with Fernando has been excellent. He is very good about keeping in touch with me, as it relates to the service of my vehicle. I appreciate the shuttle service also. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Lincoln of Coconut Creek responded

Thank you, Jon, for your business and this review. We're happy to hear that Fernando and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

September 03, 2023

Did not get a loaner car Was told I would have one in 4 hours or next morning by the latest Waited all morning for the call which never happened When I called finally, I was told their was 4 people wai More

by rob.weitzner
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Wertman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Rucco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Lincoln of Coconut Creek responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Rob, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com

September 03, 2023

Marvin was absolutely "THE BEST" car salesperson we have ever worked with! He is VERY knowledgeable about all of the details of the Lincoln cars. He took time and was SUPER patient with us in order to show More

by mandmdemar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Lincoln of Coconut Creek responded

Here at Lincoln of Coconut Creek, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Marvin, and it was a pleasure having you at the dealership. We appreciate your review! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

September 02, 2023

Gabriel was awesome from the beginning, I was going to be coming in from out of town for this purchase. He was very thorough and accommodating throughout the process More

by gschomburg
Recommend Dealer
Yes
Employees Worked With
Gabriel Rucco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Wolter
Sep 03, 2023 -

Lincoln of Coconut Creek responded

Thank you for your business and this review. We're happy to hear that Gabriel and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

September 02, 2023

McArthur is wonderful! He follows through and is just nice. Did I get the best price? Probably not. But people were helpful and knew their product. More

by TEMBOOKS
Recommend Dealer
Yes
Employees Worked With
McArthur Victor
Sep 03, 2023 -

Lincoln of Coconut Creek responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with McArthur here at Lincoln of Coconut Creek. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

September 02, 2023

Santos was a great help. He took care of my needs, in a timely manner. I will definitely recommend him and the dealership. Kevin More

by KJSFINEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Lincoln of Coconut Creek responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lincoln of Coconut Creek, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

September 01, 2023

Gary was fabulous! He sold us on a car that we weren’t even thinking about buying. Love that in a.salesperson. We felt very comfortable with doing business with Gary an More

by STEVE1816
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Wertman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lyons
Sep 03, 2023 -

Lincoln of Coconut Creek responded

Thank you, Steve, for sharing your experience with us! We're happy to hear it went well with Gary and we hope you enjoy your new vehicle. We truly appreciate your feedback! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

August 11, 2023

The latest recall notice for my 2019 MKC Lincoln states that if I want pickup and delivery service to take advantage of this service yet, when I asked for this service this dealer wanted to keep my vehicle More

by 1kennethmcmeans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 17, 2023 -

Lincoln of Coconut Creek responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com

July 07, 2023

First they sold me a 2007 Mercury Mariner Hybrid with a bad hybrid battery. It died within two weeks of ownership. Of course they claimed it was an "as is" sale. But I demanded they take it back or I wou More

by Dean K
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Francois (no longer works there...good for him)
Jul 13, 2023 -

Lincoln of Coconut Creek responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com

May 14, 2023

most over priced service ever 259 for oil change an rotation , really? car in warranty More

by jjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
May 15, 2023 -

Lincoln of Coconut Creek responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com

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