Lima Auto Mall - Service Center

Just had Oil Changed but you Did not wash my truck My truck was supposed to be washed but it was not. This did not make me real happy. I was asked when I called to make my appointment if I wanted it My truck was supposed to be washed but it was not. This did not make me real happy. I was asked when I called to make my appointment if I wanted it washed. I said yes. The service was not done. More

Amazing experience as always! Top notch service...friendly, personable workers. Hats off to Lima Auto Malls service department! I really like that they know my name, review my need Top notch service...friendly, personable workers. Hats off to Lima Auto Malls service department! I really like that they know my name, review my needs, and then talk to me about what was done to my vehicle with a checklist for my records. More

Great service/Friendly Staff I Purchased myCadillac at Lima Auto Mall And return for service there every time due to the friendly people working there and their efficient service I Purchased myCadillac at Lima Auto Mall And return for service there every time due to the friendly people working there and their efficient service. More

Great service Very helpful and best car buying experience, Friendly staff, clean vehicle and relaxed atmosphere. Everything was ready to go when they said it would Very helpful and best car buying experience, Friendly staff, clean vehicle and relaxed atmosphere. Everything was ready to go when they said it would be. Highly recommend this place More

I just want to say I think I was treated very fairly. I went to the Kia dealership a few months ago, and all I got was a big hassel. I was treated very fairly at The Lima Auto Mall. I couldn't be more pl I went to the Kia dealership a few months ago, and all I got was a big hassel. I was treated very fairly at The Lima Auto Mall. I couldn't be more pleased with the attention and professional treatment that I received. It only took one trip to The Auto Mall. I think I made three trips to Kia and was never satisfied with what they wanted to do for me. Thank you to all the great people I met at The Auto Mall. More

Awesome Dealership! I miss the Lima Auto Mall team! They have always provided great customer service and outstanding service. They go above and beyond! Super friendly and I miss the Lima Auto Mall team! They have always provided great customer service and outstanding service. They go above and beyond! Super friendly and accomadating. I recently moved out of area and have not found a dealership in the same league. I purchased 2 vehicles from the Lima auto Mall and if was closer I would purchase again! More

Recall on 2011 Inpala Called service about a recall on a 2011 Impala the first thing they ask me if I bought my car there or had it serviced there, I said no. They took my Called service about a recall on a 2011 Impala the first thing they ask me if I bought my car there or had it serviced there, I said no. They took my phone number and said they would call me. That was five months ago and no phone call yet. I thought a dealer had to take care of a recall even if you didn't buy it there. What is going on here? I did not take any names and I did not get any service. More

Dear Lima Auto Mall, My mother brought her 2006 car into Dear Lima Auto Mall, My mother brought her 2006 car into you for standard service and winterizing, a car running fine. Three days later she gets her Dear Lima Auto Mall, My mother brought her 2006 car into you for standard service and winterizing, a car running fine. Three days later she gets her car back with a $3300+ dollar bill. This is an 89 year old woman that trusts you to take care of her car, I ask her what was repaired; her answer a tire, they worked on the brakes and changed the oil. If the person doesn't understand what you are doing then that is not licence to go ahead and blindly conduct the work. So what did we do, change all the gaskets because a little oil was seeping! Wow she barely drives 3000 miles a year is this really something that affected the safety of the car. Whoever is involved with this should be ashamed! Is this how you would treat an elderly member of your family or would you take the time to truly make sure they had all the options available to them? Why cant you guys just be the "white Knights" and just do the right thing. This is now the second incident in which her interests were not handled correctly by your establishment, the first of which required me to contact General Motors directly to get them to cover the cost on a known faulty part that would have cost her over $1200.00. Reputation folks is all yours I have no control over it, but you do! Thanks for looking out for your customers........I hope somebody enjoys their commission from this deal because after 7 New car purchases and countless service.......this will be the last penny your dealership will receive! Update: I have talked with the dealership and was told you will either not like us less or not like us at all when everything is done; way to set your standards in customer service high! End result no resolution, no offer to try and make anything right. Thanks also for deleting my negative remarks off of your facebook page, way to be honest, no wonder all your reviews on there are positive! More

We took our used Chevy in to have it serviced, and the service was great...fast and friendly. While we were waiting we talked with Sean Sanders, who sold us the used car, and he gave us such a good deal o service was great...fast and friendly. While we were waiting we talked with Sean Sanders, who sold us the used car, and he gave us such a good deal on a new Chey Impala that we couldn't refuse. We would recommed the Lima Auto Mall to anyone looking for a new or used car or truck. The service we have always been given has been fast and friendly. The building is absolutely spotless, which I feel shows they take pride in their business, and from the service we've always had, I feel they value their customers. More