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Lima Auto Mall - Service Center

Lima, OH

4.8
534 Reviews

534 Reviews of Lima Auto Mall - Service Center

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May 12, 2019

Service at Lima Chevy/Cadillac is always superior to any other Dealership in the Area, the reason I have purchased 4 vehicles here. The entire service Dept. More

by Cruze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Maenle
May 10, 2019

Getting me ready for summer diving Iam an older woman,the wonderful service dept. Lima auto mall.adressed any guestions they .made phone calls to make sure i understood what iiwanted.ch More

by JudyB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
May 07, 2019

A no hassel oil change In a busy world we live in it is great to be able to drop off our car for service after hours. We received a phone call letting us know that the serv More

by Petr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Maenle
May 05, 2019

Apparently You Can Not Question the Service Manager My husband and I just moved to the area. My car needed an oil change so we decided to try the dealership at Lima. Walked in and the man who checked More

by THEPATTERSONS2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Shockency
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

Lima Auto Mall responded

We want to apologize for a bad experience. There is never an excuse for not responding to any customers questions in a polite, kind manner. We also want to sincerely thank you for the positive comments in regard to our other employees. We had an issue, took care of the issue, and it unfortunately turned it into a poor experience. We will review this with the concerned employee so this does not happen again. Thank you for the kind comments.

April 30, 2019

transmission warranty refund Lima Auto Mall helped us to get a refund on our transmission warranty on our Traverse, which we didn't realize that it had an extended warranty. We we More

by odenweller6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Swaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
April 27, 2019

Awesome service as always. Car done on time as promised. Always done right the first time and courteous service from everyone. Have been going here for 20 plus years and wouldn’ More

by MONTESS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Maenle
April 26, 2019

Friendly informative and fast service! Went for an oil change and the service advisor Tim let me know of a couple issues that may need addressed soon. He took the time to explain to me what More

by Jamie Stewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Main, Chris Kiefer
April 25, 2019

Great overall experience! Lima Auto Mall. Fantastic job! They kept me informed of my vehicle and gave me quotes. They got it done quick and under the quote. The staff there is More

by HOLLARUP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Maenle
April 24, 2019

Continued excellence After 4 years, service is as good or better that when I originally purchased my car. I am always greeted by friendly people. Thank you. More

by annblew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
April 22, 2019

Service They're always very polite & smiling. I really like going to them because they seem like they are enjoying what they do. They always explain everythi More

by rsassie193
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Swaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Lovejoy... That is the name listed on my print out., Eric Maenle, Eric Dalrymple, Jimmy Shilling
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