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517 Reviews of Lima Auto Mall - Service Center
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June 07, 2019
Excellent Service I had a problem with my air conditioning. Parts were ordered quickly . I even got a loaner car during repairs. Thanks Lima Auto Mall for the great job I had a problem with my air conditioning. Parts were ordered quickly . I even got a loaner car during repairs. Thanks Lima Auto Mall for the great job. More
by Randy1951
Verified CustomerEmployees Worked With
Eric Maenle
June 02, 2019
A quick tire replacement. I had a tire that got a screw in the side of it. The tire immediately starting going down. I headed to Lima Auto Mall and drove right in to the Servic I had a tire that got a screw in the side of it. The tire immediately starting going down. I headed to Lima Auto Mall and drove right in to the Service Department. They got my tire replaced very quickly for a Friday afternoon. I have always received great service at Lima Auto Mall. That is one of the reasons I continue to buy cars from them. Eric is very friendly and helpful every time I have had my car serviced. More
by BLSNYDER730
May 23, 2019
Great service I bought my Cruze here 3 years ago as a certified vehicle. It’s always a little uncertain when you purchase a used car, but my purchase exceeded my ex I bought my Cruze here 3 years ago as a certified vehicle. It’s always a little uncertain when you purchase a used car, but my purchase exceeded my expectations. My car has been reliable and my interactions with the dealership for maintenance service have always been pleasant. Based on my experience I recommend them! More
by Country girl
May 12, 2019
Service at Lima Chevy/Cadillac is always superior to any other Dealership in the Area, the reason I have purchased 4 vehicles here. The entire service Dept. at Lima Chevy/Cadillac is always superior to any other Dealership in the Area, the reason I have purchased 4 vehicles here. The entire service Dept. Team go out of their way to explain the Services & any recommended up coming Service that may be required, You can Trust your service is done right the 1st Time. More
by Cruze
Employees Worked With
Eric Maenle
May 10, 2019
Getting me ready for summer diving Iam an older woman,the wonderful service dept. Lima auto mall.adressed any guestions they .made phone calls to make sure i understood what iiwanted.ch Iam an older woman,the wonderful service dept. Lima auto mall.adressed any guestions they .made phone calls to make sure i understood what iiwanted.checked everything. Brought car to me because of a. Leg problem..they developed a feeling of security that the service is there.to help old ladies. Too. Thanks More
by JudyB
May 07, 2019
A no hassel oil change In a busy world we live in it is great to be able to drop off our car for service after hours. We received a phone call letting us know that the serv In a busy world we live in it is great to be able to drop off our car for service after hours. We received a phone call letting us know that the service requested has been completed and that our vehicle was ready to be picked up. We stopped in to pick up the vehicle and we asked a few questions and Eric answered all our questions concerning our car. More
by Petr
Employees Worked With
Eric Maenle
May 05, 2019
Apparently You Can Not Question the Service Manager My husband and I just moved to the area. My car needed an oil change so we decided to try the dealership at Lima. Walked in and the man who checked My husband and I just moved to the area. My car needed an oil change so we decided to try the dealership at Lima. Walked in and the man who checked me in was extremely nice (no complaints at all with him) . After about an hour and a half , he comes back and says that someone broke a bolt on my wheel during my tire rotation and they are fixing it for free and was sorry for the wait. (Again no complaints about him) . After a bit , another guy comes back and tells us the car was ready (this I believe was the Service Manager , Keith, from what I looked up on your staff page online. My husband questioned him on what happened. When we walked out to get in the car, my husband asked which tire it was because it's our property, something was broke on it and we are allowed to ask questions. Keith then said "I DONT KNOW WHY YOU DONT BELIEVE ME " referring to the story he told my husband I side. He handed my husband the bolt , which wasnt rusted at all , and Keith then proceeded with more complete attitude . I said we are allowed to ask questions as the customer , by husband handed him the bolt back and said we wont be back and Keith yelled "Good" and opened the garage door. Now with that said he did take 30 off the bill which was appreciated. We just wanted to know how it happened and which tire it was. I was getting ready to drive this back to Lakeview. It was so extremely rude I was beside myself. I felt totally uncomfortable asking any kind of question or even being in the garage. It was rude beyond belief. I really dont think we should have paid for any of it based on all that. And it was a shame because literally everyone else there was nice , including the salesman inside and the nice woman at the counter. He ruined the whole experiance because clearly you are not able to question something when they break something on your car. More
by THEPATTERSONS2018
Employees Worked With
April 30, 2019
transmission warranty refund Lima Auto Mall helped us to get a refund on our transmission warranty on our Traverse, which we didn't realize that it had an extended warranty. We we Lima Auto Mall helped us to get a refund on our transmission warranty on our Traverse, which we didn't realize that it had an extended warranty. We were out of state when we broke down, so had it serviced at an auto repair shop. GM came through and paid for most of our bill. More
by odenweller6
April 27, 2019
Awesome service as always. Car done on time as promised. Always done right the first time and courteous service from everyone. Have been going here for 20 plus years and wouldn’ Car done on time as promised. Always done right the first time and courteous service from everyone. Have been going here for 20 plus years and wouldn’t go anywhere else to have my vehicles serviced. More
by MONTESS
Employees Worked With
Eric Maenle
April 26, 2019
Friendly informative and fast service! Went for an oil change and the service advisor Tim let me know of a couple issues that may need addressed soon. He took the time to explain to me what Went for an oil change and the service advisor Tim let me know of a couple issues that may need addressed soon. He took the time to explain to me what they were and how important they might be, but did not pressure me to do more work right then. The pricing is also very good. Better than most of those "quick" oil change places, and I felt like they appreciate me as a customer and actually care. I will definitely be getting my next car there and highly recommend their services to anyone! More
by Jamie Stewart
Employees Worked With
Tim Main, Chris Kiefer
