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Lima Auto Mall - Service Center

Lima, OH

4.9
517 Reviews

517 Reviews of Lima Auto Mall - Service Center

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July 17, 2019

Service The service on my car was great. The man I worked with in the service department was very friendly and knowledgable. The service at the cashier coun More

by mwise95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DIANE RESCH, Cashier
Jul 31, 2019 -

Lima Auto Mall responded

As a dealership owned by the same family and having done business in the same town for over 100 years, we strive to make the entire experience here a great one. We apologize that your total experience did not meet that expectation. That said, we appreciate and have handled your concern with the staff here and look forward to creating a better experience for you on your next visit. Thank you again for your business and if you have any further questions, please reach out to us at 419-993-6000.

July 16, 2019

Needed repairs following accident The dealership made it an incredibly easy process for me, they worked well with my insurance company and the work they did is excellent. They even mad More

by TRINITYXMICHELLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Taylor
July 13, 2019

Professional service work The staff was very helpful and friendly. They got my car in and serviced quickly. They got the car done in less than an hour. More

by Logan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
July 12, 2019

Excellent Dealership Excellent service in a clean and friendly atmosphere, Lima Auto Mall services their customer from the initial sale through service on the purchased ve More

by KIRK4DE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim and Joshua
July 09, 2019

Great job! We got our vehicle right in to the service department, but it wasn’t even necessary! She must have known the problem would be taken care of, because More

by DBODEY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb
July 09, 2019

Great Service! Very happy with the service group. Keith and Caleb have always been helpful and easy to work with. I would recommend this group for all service and re More

by RBAUCOM08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb
July 05, 2019

Service They are always very friendly when I need to stop in. Always keeps me updated on the progress of my vehicle. Thank you so much. More

by rsassie193
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle, Eric Dalrymple
July 05, 2019

Service I have been using Lima Auto Mall for the last 10 years. First I leased my car and had my service there. Everyone whom I’ve worked with has friendly an More

by Helper3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Swaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Tanguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb, Tim, Eric Maenle
July 04, 2019

Routine service Very prompt, efficient and friendly dealership for GM service work of any kind. Keith and the service staff were helpful and able to complete the serv More

by MTHOMAS44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2019

More than I expected Dealer visit was for a warranty issue. Service department did a great job with that, afterwards I traded that vehicle on a new Colorado. Everyone I de More

by Jogger61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Swaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Morrison, Eric Maenle, Dan Cherkas
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