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Lima Auto Mall - Service Center

Lima, OH

4.8
535 Reviews

535 Reviews of Lima Auto Mall - Service Center

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October 25, 2019

2014 Buick Great service, customer focus, and helpful and informative on what repairs were being done. Caleb, let me know what was happening with my car, and gav More

by BILLMEIRING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb
October 22, 2019

Bumper fix They did a remarkable job looks absolutely beautiful even cleaned the rest of car and the inside also the staff was very friendly called to keep me up More

by tammyprowant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Taylor
October 19, 2019

Oil change & Tire rotation. Recall fix for braking system. Very pleased from scheduling, service and meeting time required. Great job. Best time was important to me. I was in and out very quickly which I app More

by Happy Grandpa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
October 16, 2019

Service Dept I receive exceptional service on my vehicles I take to Lima Auto Mall. The service personnel are very courteous and explanatory in any repairs recomm More

by cwallace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2019

Very nice experience with service department ! 👍 Needed a replacement part. Received message part was in and they got my car in in record time. Love it ! Thank you so much ! Will continue to come b More

by REINMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Maenle
October 14, 2019

Great from the start to finish Met me calling me by name and knew what I was there for service, very helpful and friendly. Very quick service, reviewed MPVI with me. More

by terry.1.goodwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2019

It was super Super It just what the department is called SERVICE That is all I have to say ERic goes out of his way to be helpful in all he does More

by RHENSLEY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
October 11, 2019

OnStar fix solution It took approximately a month to get the OnStar working on a new 2019 Equinox. To me it seems OnStar wasn't really concerned about helping the dealers More

by ILLAKER64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Morrison
Oct 26, 2019 -

Lima Auto Mall responded

Collectively as a dealership, we are sorry to hear that your experience with your new 2019 Equinox was hindered by the interaction that you had with OnStar. Working well, Onstar can be an extremely useful and vital tool when it comes to emergency situations, navigating an unfamiliar area, or calling in as a "good samaritan". However, when it does not work as it should, it can certainly create frustration and concern as many pieces of technology can. We apologize, although not an entity of OnStar themselves, that this part of your experience did not start as we would have hoped. Please don't hesitate to reach out to us with any future concerns and we look forward to working with you in the future! Ryan Swaney - GSM - 419-993-6054

October 07, 2019

oil change you all always check everything on the car for me. Makes me feel safe and appreciated. Everyone listens to what I have to say and never makes me feel More

by martyvol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Keser, Eric Maenle
October 05, 2019

very pleasant and courteous . Staff informative and helpful, lounge was comfortable. Service was prompt and thorough. All work was explained and recommendations for future servic More

by DWM260
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
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