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Lima Auto Mall - Service Center

Lima, OH

4.8
536 Reviews

536 Reviews of Lima Auto Mall - Service Center

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January 17, 2021

I was very happy with the quick service on my 2009 Sonata. I will be getting my 60,000 mile service done soon, I will be going back for service. More

by EBLAZER99
Recommend Dealer
Yes
Employees Worked With
Eric Maenle
January 14, 2021

Service department is always very courteous and helpful. No problems with the oil change and he was very thorough in explaining what they did and what should be done in the future. Very satisfied. More

by dnartker2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
January 07, 2021

Horrible my vehicle has the same issue I took it there for. $521 dollars later 6 years of total trust gone. After appointment I felt rushed. Called and explained issue all I was told you can bring it b More

by 12jwlz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Caleb
Jan 18, 2021 -

Lima Auto Mall responded

As a dealership owned by the same family for over 100 years, we strive to make every experience here at Lima Chevrolet Cadillac meet and exceed the expectations of all our customers. Unfortunately, it sounds as though your experience did not meet both your and our expectations. With that said, we would like to encourage you to reach out to us so that we may further understand your experience and address your concerns as best we can. Please reach out to Keith Shockency in our service department at 419-993-6033. We look forward to hearing from you and thank you for your business with Lima Chevrolet Cadillac.

January 07, 2021

Service employees are always courteous and able to answer most questions. Cashier staff is a delight to talk with. We always bring our service concerns to Lima Auto Mall. More

by Sonya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb Lovejoy
January 01, 2021

Everytime i take a car in for a oil change I have to return with in a few days because i have a check engine light on and end up spending hundreds of more money to get something else fixed. More

by GWARD3504
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service garage
Jan 07, 2021 -

Lima Auto Mall responded

As a dealership owned by the same family for over 100 years, we strive to make every experience here at Lima Chevrolet Cadillac meet and exceed the expectations of all our customers. Unfortunately, it sounds as though your experience did not meet both your and our expectations. With that said, we would like to encourage you to reach out to us so that we may further understand your experience and address your concerns as best we can. Please reach out to Keith Shockency in our service department at 419-993-6033. We look forward to hearing from you and thank you for your business with Lima Chevrolet Cadillac.

December 26, 2020

Always friendly service. Kind and courteous employees. Only wish you would honor gift certificates on oil changes, but understand why they aren't allowed. Thanks! More

by kla2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2020

The service department is always accommodating and helpful. They give a full explanation of anything that needs to be done, and the comfortable lounge is a plus. More

by STRATANT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb Lovejoy
December 17, 2020

Scheduled service for my vehicle, dropped it off and it was done in less than an hour. Great service, would recommend Lima Auto Mall to my friends. More

by GARYS2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Morrison
December 15, 2020

Made an appointment for an oil change and was scheduled one very quickly. Waited on service and was only an hour, including tire rotation as well as a car wash. Always our place to go More

by JohnG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Maenle
November 25, 2020

As always the best service in Lima.... highly recommended Lima Automall to anyone looking for sales or service. I am always treated with respect and will never go anywhere else again. More

by Jodi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Swaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle, Eric Dalrymple, Luke Taylor
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