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Lima Auto Mall - Service Center

Lima, OH

4.8
537 Reviews

537 Reviews of Lima Auto Mall - Service Center

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August 14, 2021

Thanks Eric for getting me taken care of so quickly- you made a worrisome situation go away- greatly relieved! Very professional staff, well managed department. More

by PKELLIOTT
Recommend Dealer
Yes
Employees Worked With
Eric Maenle
August 14, 2021

Words can not describe how great the Lima Team is. I called and talked with Keith about my wife's Equinox wipers stopping and he was quick to troubleshoot over the phone and have the part overnighted to More

by salyers88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
August 12, 2021

I am very satisfied with the service.What I came to have I am very satisfied with the service. What I came to have done was done and I didn't have to wait a long time. More

by tajoy4j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2021

Eric and Caleb always take good care of my vehicles. The service department is why I bought my new car at Lima auto mall. Car sales does not end at the sale. It follows all the way through the service proce More

by OBLACK01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Maenle
July 31, 2021

Great service at a great price! Caleb, Eric, and Keith were great to deal with and explained everything to my understanding. Thank you for quick trustworthy help. More

by TYCLARK18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb , Eric Maenle, Eric Dalrymple
July 30, 2021

Always a pleasure going to the Lima Auto Mall. The guys in the service department are always friendly and helpful. Been a customer for years! More

by ckakshafer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
July 17, 2021

Lima Auto Mall Service is the best experience we have ever had from a service department. Alway in and out very quickly. They also treat you like family. More

by salyers88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2021

All the staff was extremely friendly, courteous, accommodating and knowledgeable during my vehicle service at Lima Auto Mall. Thanks for all the work you do. More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb, Eric Maenle
June 30, 2021

Clean waiting room, friendly staff and quick service for an oil change. They also washed my car! More

by MISSA_981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
June 27, 2021

I had the Lima Auto Mall service department team preform my 100,000 mile service. I have total confidence that the services were completed as required and that this vehicle is ready for the next 100,000 mi More

by PKESLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Maenle
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