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Lima Auto Mall - Service Center

Lima, OH

4.9
517 Reviews
Call Service Center (419) 993-6000

517 Reviews of Lima Auto Mall - Service Center

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August 05, 2022

i am satisfied with the service. My wait time was not very long, which is good. More

by tajoy4j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Maenle
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August 03, 2022

Great service with a smile. The service department communicated very well with me on what was needed to get my vehicle back on the road again. More

by PKESLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
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July 30, 2022

They are amazing the people are so nice and wonderful they are very helpful 😊 and kind More

by MARISSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle, Eric Dalrymple
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July 23, 2022

I had quick friendly service. I was offered a car wash but didn’t take the car wash. More

by EBLAZER99
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
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July 22, 2022

Customer service was awesome an Eric was very knowledge an handled everything was outstanding an smiling More

by BELONZI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
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July 16, 2022

The service workers are professional and courteous. They diagnose problems quickly and accurately. Repairs are done as quickly as possible. More

by Country girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerry, Eric Maenle
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July 14, 2022

Great sales staff Dan,Ryan and Josh. Good service and body shop . sales goes out of there way to get what you need More

by DWATTERS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Swaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle, Eric Dalrymple, Aaron Brougher, Dan Cherkas
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July 09, 2022

Courteous. Explain things clearly. Done in a timely matter. Took time to explain exactly what was needed. More

by JANI_D1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 08, 2022

They work with me when making an appointment for repairs on my car. They listen to what my problems are that I'm having with my car More

by DARLENEBARNT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JDan
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July 05, 2022

Dealership did not fix car and it is back in the shop again. This is the third time this month for the same problem. More

by Eric Bontrager
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Caleb
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Jul 06, 2022 -

Lima Auto Mall responded

As a dealership owned by the same family for over 100 years, we strive to make every experience in both our sales and service department meet and exceed your expectations. With the first two times the vehicle was in the service department the problem of concern would not duplicate, when your wife brought the vehicle back for the third time we did get the vehicle to duplicate. We now have it set up in our service department to fix the concern.

Jul 06, 2022 -

Eric Bontrager responded

I was told yesterday that the car will not be fixed until the problem duplicates itself again with the diagnostic equipment hooked up to it. I feel the statement that the car is set up in your service department to be fixed is inaccurate and misleading since you have no idea what is even wrong with the car.

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