Lima Auto Mall

2016 Cadillac SRX Certified Pre-Owned It was a pleasure working with Rob Crist, Ryan Swaney, and Bob Aubin on purchasing our new Cadillac SRX. They all were very knowlegable, courtious, It was a pleasure working with Rob Crist, Ryan Swaney, and Bob Aubin on purchasing our new Cadillac SRX. They all were very knowlegable, courtious, and professional. We will definitly recommend this dealership to family and friends in the future. More

Low pressure & friendly We had a very positive experience with Lima Auto Mall. We drove up from the Dayton area because they had a used Chevy Volt listed on their website. We We had a very positive experience with Lima Auto Mall. We drove up from the Dayton area because they had a used Chevy Volt listed on their website. We end up trading in our old car for the Volt. Steven Wilkerson (sales) was, professional, very polite, low pressure, and found answers to our questions. He also admitted not knowing a lot about the Volt. His honesty was refreshing since our experience has been that few dealers know much about the Volt; a plug in extended range electric - a.k.a hybrid ) and may try to steer you to another vehicle. Completing the paperwork and a service visit at a later date to replace damaged air intake molding as part of the sale also went smoothly. A very good car buying experience overall. More

Friendly and helpful It was great working with Justin and Bob. They were very professional and helpful. We will definitely recommend Lima Auto Mall to our family and fri It was great working with Justin and Bob. They were very professional and helpful. We will definitely recommend Lima Auto Mall to our family and friends. More

Alan Chess This is the first time in my life I have had a pleasant car buying experience. Alan Chess made sure that everything was ready so that all I had to do This is the first time in my life I have had a pleasant car buying experience. Alan Chess made sure that everything was ready so that all I had to do was come in and sign a few papers. My car was spotless, and he spent the time afterward showing me how to use all of the various options! Best experience ever! More

Easy, friendly, helpfull, no pressure As stated above....... Mason Staley could not have been more helpful. Answered all my questions quickly and thoroughly. Mason and the crew was patie As stated above....... Mason Staley could not have been more helpful. Answered all my questions quickly and thoroughly. Mason and the crew was patient with me obtaining my own financing. More

Virtually stress-free So happy I took the chance and drove the 65 miles from Fort Wayne. I could not have asked for a more friendly, warm experience. Having spent weeks ca So happy I took the chance and drove the 65 miles from Fort Wayne. I could not have asked for a more friendly, warm experience. Having spent weeks car shopping at other dealerships the Lima Auto Mall is a truly unique experience. The facility is immaculate and Steve Morrison was incredibly knowledgeable and genuine, removing all of the typical pressure and phoniness that generally comes with a car buying encounter. More

Best Experience I had a wonderful experience at Lima Auto Mall. Everyone there is so easy to get along with, and I'm familiar with most of them due to my job. Rob Cri I had a wonderful experience at Lima Auto Mall. Everyone there is so easy to get along with, and I'm familiar with most of them due to my job. Rob Crist was my salesman, and I am very happy with that. He helped me buy my first car for myself. I would definitely go back and I have already referred them to people. Great job! More

Satisfactying experience buying a car The employees are very helful and make sure you know what your buying. When i didnt understand something my sales person explained it in a different w The employees are very helful and make sure you know what your buying. When i didnt understand something my sales person explained it in a different way that was more understanding. Even though he was dealing with other customers he still took the time to make sure everything was explained to me. More

A STEP ABO My son and I searched online for a specific vehicle. Once located, we called and made contact with Justin Engle who answered all of our questions, med My son and I searched online for a specific vehicle. Once located, we called and made contact with Justin Engle who answered all of our questions, mediated with the sales manager, Bob, and accepted photos of a Camaro we were trading in since we were located 5 1/2 hours away. Justin shared the photos for an estimated trade-in value which is not a normal process, and we even received an additional amount for the trade in once we arrived. We agreed on terms and left middle Tennessee for Lima, Ohio at 8pm to trade. Justin stayed after hours, as did Bob to answer all of our questions and help us with a decision. We had 3 other vehicles/companies that were being considered, 2 in Tennessee and 1 in Alabama, whom we contacted to inform we had chosen another dealer. Justin called while we were traveling, as well as the next morning to touch base and provide directions. The Chevy Volt was sitting out front waiting for us on arrival. The transactions were flawless, Aaron was also top notch to work with in Financing and we were well pleased with the whole transition process. Other salesmen and some from service even chatted and checked with us as we waited. The whole group and deserves 5 Stars for professional, exceptional service. Probably not my last trip to Lima! More

Well informed and considerate We received excellent service from the salesman and the staff. They made every effort to listen to our requests and preferences in automobiles. Patien We received excellent service from the salesman and the staff. They made every effort to listen to our requests and preferences in automobiles. Patience is a virtue they seem to have a hold of when it comes to customers like us who are undecided. What a refreshing approach, listening to your customer. Definitely the place to consider when purchasing your next vehicle! More