Lima Auto Mall

Very Good Dealership Just bought my first vehicle from Lima Auto Mall. It was a very good experience. The dealership was clean and comfortable. Both Rob and Bob were very Just bought my first vehicle from Lima Auto Mall. It was a very good experience. The dealership was clean and comfortable. Both Rob and Bob were very professional and easy to talk to, they made both my wife and I feel at ease. We felt no pressure to buy. All a round the entire staff made our buying experience well worth the time and we will be giving Lima Auto Mall the chance to sell us our next vehicle More

new car purchase Worked with Ryan, Rick, and Aaron towards the purchase of our new Cadillac ATS. They were very helpful, organized, and professional. Their efforts mad Worked with Ryan, Rick, and Aaron towards the purchase of our new Cadillac ATS. They were very helpful, organized, and professional. Their efforts made our experience a pleasure...worth the 3 hour drive to get there. Thanks guys !!! Bill and Malia More

Great New Car Experience!! We had a wonderful experience at the Lima Auto Mall. Mason was very helpful when we stopped in while out "just looking". He followed up with a phone We had a wonderful experience at the Lima Auto Mall. Mason was very helpful when we stopped in while out "just looking". He followed up with a phone call and an email to answer any questions that we might still have regarding the car we had been looking at. We stopped in a second time, unfortunately on a day that Mason was off, his partner, Steven, was also a big help. After we had decided on the type of car we definitely wanted, Steven had Rick Jones help find one in the near distance. Mason did a great job explaining all the features of our new car on the day of pick-up! We were working within a time frame and the Team at The Lima Auto Mall all worked together to be sure that we had our new XT5 Cadillac within that time frame to our financial advantage. Thanks Lima Auto Mall Team!!!!! More

Awesome Experience!!! Had been truck shopping all week, getting the normal salesman pitch from every dealership. Stopped by Lima Auto Mall and was blown away by Alan Chess Had been truck shopping all week, getting the normal salesman pitch from every dealership. Stopped by Lima Auto Mall and was blown away by Alan Chess and Bob Aubin! Both guys were very helpful and honest, Answered every question I had and got me exactly what I was looking for! They did not pressure me or try to push me into anything. I couldn't be happier with my experience, I will be going back for future vehicles for SURE! More

Best Car Purchase Experience Ever If I could rate my experience higher than five stars, I would without any hesitation. The sales staff at this dealership is second to none. I boug If I could rate my experience higher than five stars, I would without any hesitation. The sales staff at this dealership is second to none. I bought a vehicle I found on the internet without any trips to the dealership. From the initial phone call to the transport and delivery, they took care of everything. Living in the Nashville area, I had to trust and rely on them to be my 'eyes' on the vehicle. Thanks to my sales person, Rob, the vehicle was even better than I had imagined. The customer care Rob provided and his professionalism was flawless and I can't thank you enough! Thanks to sales manager, Ryan for his help in making this a smooth deal. Not to mention, I was able to get the car at a great price! I highly recommend this dealership to anyone looking to purchase a vehicle. You absolutely will not be disappointed. They deliver a great vehicle, a great deal and a great experience and you'll want to pay it forward and share with others. More

Not Honest about cosmetic condition of vehicle. I drove 2hrs for a vehicle that I was told had NO SCRATCHES (I specifically asked on phone) the vehicle had 7300 miles on it & I expected it to be alm I drove 2hrs for a vehicle that I was told had NO SCRATCHES (I specifically asked on phone) the vehicle had 7300 miles on it & I expected it to be almost spotless, every side of this van had major scratches & the interior was a wreck, scratched & stained. The salesman was extremely disturbed that we were looking at this on a used vehicle. Yes, I told the salesman that as long as the van was what they advertised it was I would for sure buy it. I was 20 minutes away & received 2 phone calls by 2 different sales people to make sure I was coming, and was asked to give my debit card # over the phone to "hold" the vehicle. I was even asked the day before when calling to inquire about the vehicle for my credit app information just to get the ball rolling.... I was smart enough not to give any of the info... This all bothers me... Yes, I felt bad that the sales guy really wanted this sale but this van WAS NOT nice... I was completely disgusted with it. Yes, my husband had a heated discussion with the sales guy but DID NOT deserve to be threatened to get his xxx kicked!!! I just can't stop thinking about how rude this salesman was, if I am going to pay $20,000+ for a vehicle I expect it to be in very good cosmetic shape with a few minor acceptions... it's MY money & MY decision!! This salesman said a person should be more interested in how it drives & handles & is reliable than the way it looks... maybe his opinion... I truely hope you change MANY of your salesman ways Mason, you may sell more vehicles!!.... Since I drove 2 hours one way for a "dud " I decided to car shop at a different dealership & came home with a "used" van, it has 14,000 miles on it & the interior is SPOTLESS & we could only find 2 very small scratches on it!! AND we paid $200 LESS than the piece of crap you were pushing on us!!! HA!!! THANK YOU!! My 2 hour drive was worth it after all but not in your favor!! More

I was very well please with the serveces.. Rob was very knowledgeable in answering all my questions and no high pressure sales pitch ,. I would definitely recommend him to others. Yours trul Rob was very knowledgeable in answering all my questions and no high pressure sales pitch ,. I would definitely recommend him to others. Yours truly Dan Phillips and Jan More

Pleasant first-time experience with this dealer. Steven Wilkerson was friendly, efficient and knowledgeable. He spent time needed to explain all aspects of the vehicle and made sure to check with oth Steven Wilkerson was friendly, efficient and knowledgeable. He spent time needed to explain all aspects of the vehicle and made sure to check with other staff for extended information if needed. We felt comfortable that we were dealing with a reputable organization. More

Alan was very helpful & showed me how everything worked. He's a good salesman. Explained everything about the car. Love the car so far. I can't walk far & everyone took that in consideration. I would go bac He's a good salesman. Explained everything about the car. Love the car so far. I can't walk far & everyone took that in consideration. I would go back if I ever trade cars. More

Excellent Dealership It was great working with Lima Auto Mall and Rick Jones again in the purchase of our new 2016 XTS. Roger made a special effort to get the exact car t It was great working with Lima Auto Mall and Rick Jones again in the purchase of our new 2016 XTS. Roger made a special effort to get the exact car that we wanted and Rick made sure we knew how to use all of the new features of this car. We have bought cars from this dealership for 25 year and would recommend them to anyone who wants a quality car.. Their service department is always there to help with any service issues that you have and they treat you with the upmost curtesy and respect. More