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Liberty Subaru - Service Center

Emerson, NJ

3.2
66 Reviews

66 Reviews of Liberty Subaru - Service Center

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May 02, 2019

Thank you! Whenever I have an issue with my Subaru, I run to Liberty in Emerson, and Edgar has been the most kind and patient person ever. I remember there was t More

by Butterfly6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Gonzalez
May 30, 2019 -

Liberty Subaru responded

Hello, Thank you for taking the time to leave us with such an awesome review! We are glad our service staff was able to leave you with such a positive experience and we look forward to seeing you at Liberty Subaru again soon!

April 16, 2019

Excellent service Edgar Edgar was nice and efficient as always, did everything I asked him for what I'm very grateful, thank you very much for the service Edgar will see in t More

by Speregudin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Vignali, Edgar Gonzalez
Apr 24, 2019 -

Liberty Subaru responded

Hi, it is reviews like this that keep our staff here at Liberty Subaru so motivated! We look to provide 100% satisfaction and we are glad that we could do that for you. Thank you for leaving us with this awesome review and choosing Liberty Subaru as your dealership! We are always more than happy to assist you if anything else comes up. Take care!

Apr 24, 2019 -

Liberty Subaru responded

Hi, Thank you for leaving us a review on our service center! Your satisfaction is our top priority. Please stop by again if you need anything at all, we would be happy to help. Thank you for choosing Liberty Subaru. Have an awesome day!

April 09, 2019

Excellent! Always Helpful, Always Reliable! Bob Osterlof and his service staff are all kind and professional! Bob is always very helpful and reliable. It sounds like he and his staff know what t More

by roy ascent2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Osterlof
Apr 18, 2019 -

Liberty Subaru responded

Hey Roy, Thank you for taking the time to leave a review for us at Liberty Subaru. We're happy we could meet your expectations! We appreciate you coming to us for Service and we are glad you had such a great experience with our staff. We look forward to seeing you again!

April 08, 2019

Very good Verry happy with my purchase. Very nice employees, helpful. Will keep you update after couple of months, cuz I just got my new car. Overall glad to fi More

by Natalia07064
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Liberty Subaru responded

Hi there Natalia, thank you for leaving us this kind review! We look forward to hearing how you are enjoying your new car! Thanks for choosing Liberty Subaru. Take care!

March 13, 2019

Consumer Beware Buyer beware, unless you are there for service AND you purchased or leased the vehicle from them, they will not bother treating you with respect. We' More

by mk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Osterlof
Apr 03, 2019 -

Liberty Subaru responded

Hello, mkyri...thanks for taking the time to let us know about your experience. Unfortunately, there's not really any information here for me to dig into, so I'm not really sure how to respond or make improvements on our end. Suffice it to say what you describe certainly is not consistent with the experience that we strive to provide, no matter where your Subaru was purchased or leased. I would appreciate it if you would give me a call so that I can get a little more information on your experience. I can be reached at (201) 261-0900 x136. Rick De Silva, Jr. General Manager Liberty Subaru

March 08, 2019

Good value The lease deal I got for my Forester is pretty decent compared to other dealerships. I am a happy camper especially with the staff in there. Very frie More

by Easy going
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Bontemps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dimitri Daniil
Apr 15, 2019 -

Liberty Subaru responded

Thanks for your praise and kind comments about our team. It is always great to hear our staff is doing such a great job. Thanks for coming in and taking the time to leave this review. If you have any further questions, please give us a call. We're always happy to help!

December 21, 2018

Phenomenal I was there the other day to have my vehicle serviced and Edgar’s customer service was second to none an amazing experience I will definitely be bring More

by Carman22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Gonzalez
Jan 03, 2019 -

Liberty Subaru responded

Thank you for taking the time to leave us your feedback! We are pleased to hear that you felt at home and received phenomenal service with Edgar. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2018

Excellent service Came on Saturday with apparently bad hub bearing, even though it was Saturday 1pm Bryan made sure that it was replaced quickly and by the warranty, ca More

by aperegudin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Vignali
Nov 21, 2018 -

Liberty Subaru responded

Thank you for taking the time to leave us your feedback! We are pleased to hear that you received excellent service during your recent visit! Your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help! We look forward to the next time we see you! Have a wonderful day.

May 11, 2018

Royal treatment - the best Subaru Dealership around I've been back to the Liberty Dealership twice now since I purchased my pre-owned Legacy. Two people I worked with were Bryan Vignali (first) and Sar More

by Love my Legacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sareen Devilla, Bryan Vignali
Aug 13, 2018 -

Liberty Subaru responded

Thank you for sharing your experience. We are happy to hear it was a great one! Good luck with the new car!

March 19, 2018

Crosstrek Purchase Experience I had ordered a Crosstrek from Brian which I picked up in January and just brought in for my first oil change. Though it was a kind of a long wait, More

by RA Subie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Goon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Vignali
May 23, 2018 -

Liberty Subaru responded

We are so happy to hear that you are enjoying your Crosstrek, and that your experience with our service team is so great! Thank you for your feedback, we hope to see you back again!

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