Liberty Subaru - Service Center

Several months ago I placed positive review. Unfortunately have to update it and I think that my relationship with this establishment just ended. Purchased two my cars here and leased other fou Unfortunately have to update it and I think that my relationship with this establishment just ended. Purchased two my cars here and leased other four. On top of this I did most of my services there. Recent service experience left me no choice. Came to service my car last Saturday. Oli change, tire rotation multipoint inspection nothing major. Monday while I was driving to work I noticed excessive vibrations when I tried to brake ( i had my breaks done less than half a year ago). I came back to dealer. I was told that rotors and break pads needs to be replaced because aftermarket break pads damaged the rotors. I told them that everything was fine day before service. On top of it multipoint inspection done during service doesn’t mention that breaks needs to be done. I asked what happened that 2 days after breaks needs to be replaced? Answer was - total coincident. I had two options pay 200$ diagnostic fee and walk away or do breaks for 630$. Ended up paying for repair. But dealer ended up loosing the client. More

Have had service there for 4 years, today I was informed when ready to pay they charge 3% for using a credit card. She said the signs are right here at check out. Did not help me since I don't carry checks. when ready to pay they charge 3% for using a credit card. She said the signs are right here at check out. Did not help me since I don't carry checks. The service person called me talking about an issue turned out he had called the wrong customer after arguing with me about the service I needed. Not returning More

Had an 8:30 am appt for first complimentary oil change. Told them I would be waiting for car when I made appt. When I got there was told it would be an hour to an hour and fifteen minutes. Way too long w Told them I would be waiting for car when I made appt. When I got there was told it would be an hour to an hour and fifteen minutes. Way too long with an appt. In my opinion. Then when car was finished they didn't call me so at 1 and 1/2 hours I went to desk to inquire. Rep said I didn't realize it was finished. Car had been sitting in bay visible from his seat for 20 minutes. Who knows how long I would have been sitting there if I hadn't asked. Jiffy lube would have been 15 minutes without an appt. and they charge less. Very disappointed. More

Again Garrett was very helpful and polite, gave us a loner and fixed our car in very short time, can't be thankful enough. I always will highly recommend him to anyone who have any service needs, and Li loner and fixed our car in very short time, can't be thankful enough. I always will highly recommend him to anyone who have any service needs, and Liberty Subaru in general for any Subaru needs. Thank you very Garrett! Thank you Liberty Subaru! More

Again Garrett was very helpful and polite, gave us a loner and fixed our car in very short time, can't be thankful enough. I always will highly recommend him to anyone who have any service needs, and Li loner and fixed our car in very short time, can't be thankful enough. I always will highly recommend him to anyone who have any service needs, and Liberty Subaru in general for any Subaru needs. Thank you very Garrett! Thank you Liberty Subaru! More

I have purchased 2 Foresters with Jeff Miletta's help. I am now in the market for a 3rd and headed right for Jeff's desk. He is always very knowledgeable and never pushy. He always takes the time to an I am now in the market for a 3rd and headed right for Jeff's desk. He is always very knowledgeable and never pushy. He always takes the time to answer any questions and share information. I am happy to deal with him. k More