Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Liberty Subaru
Emerson, NJ
5,816 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 5,816 reviews
November 06, 2013
Normally, I dread having to walk into a car dealership based on past experiences where the rigged gamesmanship is screaming obvious, convoluted and overwhelming! However, my sales consultant Rob Bontemps based on past experiences where the rigged gamesmanship is screaming obvious, convoluted and overwhelming! However, my sales consultant Rob Bontemps and sales manager Henry Dobson have been instrumental with changing the predictable course of such dreadful encounters by delivering simple, equitable & comprehensive solutions with regards to navigating the car buying process. All that, with added pleasantries in the form of no pressure and a full tank of gas! Thank you Rob & Henry for such a wonderful experience. And yes, I highly recommend Liberty Subaru of Emerson, NJ. ~Steven C. More
by Bogues
Employees Worked With
Henry Dobson, Rob Bontemps
September 16, 2013
Dan Meola was absolutely awesome. My entire transaction was as smooth as silk. He responded to my email quote request and I was able to complete the order with him over the phone. My custom ordered 2014 was as smooth as silk. He responded to my email quote request and I was able to complete the order with him over the phone. My custom ordered 2014 Subaru Forester arrived in one week. I would highly recommend Liberty Subaru and most especially, Dan Meola. More
by jvonny
Employees Worked With
Dan Meola, Dan "DJ" Meola
April 13, 2013
I was dreading car shopping and having to deal with pushy salesmen. I was SO lucky to meet Jeff Miletta, at Liberty Subaru on in Emerson, NJ. He is as nice, honest, knowledgeable and helpful as can be. He salesmen. I was SO lucky to meet Jeff Miletta, at Liberty Subaru on in Emerson, NJ. He is as nice, honest, knowledgeable and helpful as can be. He knows the models and options inside out and clearly let me know how I could get what I wanted, but not what I didn’t need, to save money. He set up test drives, of both new and used, very quickly to make shopping efficient. Price negotiations were transparent, fair, and the best deal in the tri-state area. His follow-up was complete and when promised. I went to several dealers and Jeff at Liberty was the best of the bunch. More
by NJshopper
Employees Worked With
Jeff Miletta, Sales, Jeff Miletta
April 05, 2013
For a dealer service center their pricing is good and their attentiveness to detail high. The staff is friendly and accommodations are good. Loaners are available with advance reservations. I would recom their attentiveness to detail high. The staff is friendly and accommodations are good. Loaners are available with advance reservations. I would recommend this dealer. More
by paquas
Employees Worked With
Vito Amato
February 20, 2013
Mr Quinn assisted my 76 year old mother in choosing her new Subaru.She hadn't purchased a car in about 14 years. He was patient and informative. During our price discovery Tom was knowledgeable and will new Subaru.She hadn't purchased a car in about 14 years. He was patient and informative. During our price discovery Tom was knowledgeable and willing to work with us. Hard sell tactics did not exist. When we found comfortable price, the purchase went smoothly. The finance manager Tom Porter was also very pleasant to deal with, again with no pressure for added items. Upon delivery Tom spent time with Mom to be sure she was comfortable and confident in her new Subaru. Liberty Subaru is the place to go for great sales people and management. Mom and I would highly recommend Tom Quinn and Liberty Subaru for a very satisfying car purchasing experience. More
by jnar43
Employees Worked With
Thomas Quinn, Tom Quinn
August 22, 2012
I am from out of state spoke over the phone with Ed about a van (which I did purchase) that I needed for my son due to upcoming heart surgery which I stated. They gave me a price over the phone then when I a van (which I did purchase) that I needed for my son due to upcoming heart surgery which I stated. They gave me a price over the phone then when I decided to purchase it the price went up $300 as per owner. We were at their mercy so to speak due to time and this being a specialty vehicle. We drove the 2 1/2 hrs to purchase the vehicle. We had certified funds for 75% of the price and credit card or personal check for the rest (not knowing total price). Owner refused to take additional payment form after over an hour, tears, showing them our son's website for his fundraiser they finally took it. The car had a crack in the windshield that was not disclosed and they would not compensate to fix it. Then we were charged an additional $200 for document fees which I asked is that for our registration and license plates, he stated yes. Also stated when plates come in we will contact you and you will only have to pay $15 Fed Ex fee. This was not the case. I had to contact them after driving with expired plates and then was charged $190. They claim the original $200 was for filing only the paperwork. I was clear when I asked and he was clear when he answered. They are scammers as far as I am concerned. Very greedy and poor customer service. More
by murmom4
Employees Worked With
Ed, Tom and owner
June 13, 2012
The sales man was not friendly. He immediatley judged me and my boyfriend since we looked young. He automatically felt that we wouldn't qualify for a Suburu. He made alot of assumptions based on how young w and my boyfriend since we looked young. He automatically felt that we wouldn't qualify for a Suburu. He made alot of assumptions based on how young we looked. He was very personal with his questions on our age or what we did for a living. We left never went back and purchased the car at Ramsey Suburu. I wouldn't recommend this place to anyone. More
by brendaleeriv
Employees Worked With
Damon
January 17, 2012
I received a great deal on a 2012 Subaru Forester. I worked with Clayton Earle in internet sales. I received a quoted out-the-door price (which I found hard to obtain at other dealerships) that include worked with Clayton Earle in internet sales. I received a quoted out-the-door price (which I found hard to obtain at other dealerships) that included the documentation fee, taxes, etc. No hidden fees, no strings attached, and no haggling. The price quoted was the price we paid. Isn't that how buying a car should be? Their documentation fee is reasonable compared with other dealers in NJ who levy doc fees that seem as if an army of lawyers scrutinize their paperwork and a team of NASA scientists inspect the vehicle. Good on Liberty for not overcharging on what is essentially an administrative fee. My wife and I were Honda owners, but are now happy owners of our first Subaru! More
by JHCSHL
Employees Worked With
Clayton Earle
December 24, 2011
Same experience as the other post regarding NON-REFUNDABLE deposits. I gave them my credit card info by phone and had a verbal agreement that it is refundable (Majority of NJ dealers have no is NON-REFUNDABLE deposits. I gave them my credit card info by phone and had a verbal agreement that it is refundable (Majority of NJ dealers have no issues with refunding deposits) then i get a sales order via email with the terms on the back missing. Emailed about the availability of the car and they did not meet the time frame therefor i purchased elsewhere. This is a vehicle that was already in-route to the dealer and not a special/customized ordered car. Dealer did not even have a model of the ordered car for a test drive or even to look at. Poor customer relations, attitude is that they have your $500 deposit and will not try to work something out, other than to say buy a car from us. More
by DepositNJ
Employees Worked With
Clayton and Dan Cohen
November 04, 2011
The price was great! Too bad that once they got our money the service was a joke. When we went to pick up the car we had to wait 45 minutes for our sales guy to even show up. Than the car wasn't even money the service was a joke. When we went to pick up the car we had to wait 45 minutes for our sales guy to even show up. Than the car wasn't even ready. We were told that it would be about 2 weeks before we had our plates. After 2 weeks we were told that they finally came in and that we should see them in a few days. Well another 2 weeks later and with an expired temp tag we still didn't have the plates. Also we are still waiting on that touch up paint. Then today in the mail we got a notice that those lazy butts never sent in out insurance information to our insurance company. So yeah this place was great on price but, be careful that once they have your money its all down hill. More
by Lindz427
Employees Worked With
TOM?
