Liberty Subaru

Damon went out of his way to make my deal happen. He was Damon went out of his way to make my deal happen. He was professional in everything he did, the price I paid was by far the best around! Damon went out of his way to make my deal happen. He was professional in everything he did, the price I paid was by far the best around! More

My rating here is not for just one single experience (i.e., my recent new car) with Liberty Subaru, but rather for over 10 years' worth of business with their fine organization. I started leasing my fi (i.e., my recent new car) with Liberty Subaru, but rather for over 10 years' worth of business with their fine organization. I started leasing my first Subaru, a 2004 Outback wagon, when I first moved out of my parents' house and got my first teaching job and a new apartment. This was back when Liberty Subaru had their dealership down the road in my new town of Oradell, NJ. I could not have been more excited about my new wheels! And Jeff Wangerin was an awesome sales rep. He really took the time to get to know me, and was really helpful and supportive to me as a first-time car-leaser and a young woman starting out on her own. Every time I stopped by for service appointments, he would ask how the car was (obviously!), how my new teaching job was going, and how my family was. (He had met my dad, too, when my dad came along as part of the initial leasing process.) It did not take me long to decide that when that lease was up, I would certainly get another Subaru. That time came in 2007, when I started leasing another new Outback wagon. It was during my lease of this car that I had a particularly memorable awesome-customer-service experience with Liberty. It was a snowy and blustery New Year's Eve day when I realized I had a problem with one of my wiper blades. Of course I was panicking a little; I knew this needed to get fixed ASAP. However, it was early afternoon, and I figured the technicians at Liberty were either packing it up early for the holiday and/or going to lunch. I took my chances and drove carefully to the dealership. I could see they were ready to close shop, and probably would not have service hours the next day (New Year's Day). I explained my predicament, and they had absolutely no problem taking me right in and fixing up that wiper blade. I was so relieved, and I totally appreciated them going out of their way to help me out. I was able to drive around safely, with peace of mind, that New Year's Eve and New Year's Day! By the time my 2007 lease expired, Liberty had moved to its current, super-huge, super-awesome new facility down the road in Emerson. We had just had a huge snowstorm when I was ready to select my new 2011 Outback wagon. Ed Vogel and I braved the elements and trudged through snow up to our knees (no joke!) out to a lot of new cars so he could show me up-close-and-personal what my new car would look like. (It was not enough to just show me in a brochure; Ed had no problem going out of his way to show me first-hand!) Three fast years flew by, and now I am one month into driving my newest and fourth Subaru, this time an Impreza wagon. I loved my first three Outback wagons; I just decided it was time for a change. The Impreza is certainly different, but great and awesome in its own unique ways. For this lease, I was back with Jeff Wangerin. Even though there had been some time since our last interactions, Jeff still remembered me very well. He still asked how my teaching was going, how my dad was, how things were going in general. (It is always that nice, personal touch--when doing business--that makes a noticeable difference!) Before I picked up the new car, and while I was still deciding on what I wanted, Jeff was very helpful by emailing me all kinds of special brochures with the latest info on Subaru's line-up. It is also worth noting that Liberty Subaru when out of its way to manage some special on-the-side dealings with my dad and my former Subarus. For example, my Dad had bought out my 2004 Outback for my family when I was done with it. When I was done with my 2007 Outback, my dad was interested in buying that out, and selling back the 2004 to Liberty. Liberty took care of everything. Again, when I was done with my 2011 Outback, my dad was interested in buying that out, and selling back the 2007 Outback. Again, Liberty took care of everything. Maybe some dealerships would not want the extra hassle of all these arrangements, but Liberty took the time, care, and effort to make it work. So now they do not only have a loyal fan in me, but also loyal fans in my father, mother, and sister. All in all, I cannot say enough good things about Liberty Subaru. If it were not a great place, I would not currently have my fourth car from them, and I would not have been a customer of theirs for over ten years now. I am at the point now where when I step into the check-in area for service, they already have my info up on the computer screen before I can even tell them my name, my car, or my license plate number. And on that big day when you get to drive home your new car, they have it parked in the front, ready to go. It is all clean and shiny (even the tires gleam!), and in the perfect position for you to get in and drive it right there out of the exit. It is like having some kind of V.I.P. status. Thanks to all the good folks at Liberty Subaru. I hope other customers feel as happy as I do. :) (Sorry for writing a novel, but I had a lot to say!) More

I found Damon Mohrle fair and honest. In fact he told me that he had a car I wanted on hand and then called me 15 minutes that it has features I did not want. He did not want me to make the trip. I missed that he had a car I wanted on hand and then called me 15 minutes that it has features I did not want. He did not want me to make the trip. I missed his call and the dealer made the trip worth it. Overall I was very pleased and would use Damon and liberty Subaru again. More

I was offered a nice price for my new car. Jeff W. was patient, knowledgeable, and extremely accommodating through the process. I would highly recommend this dealership. patient, knowledgeable, and extremely accommodating through the process. I would highly recommend this dealership. More

After nightmare experiences at other dealers my husband and I were very discouraged. Despite Liberty being over an hour away, their quote could not be beat so we skeptically took the ride thinking that th and I were very discouraged. Despite Liberty being over an hour away, their quote could not be beat so we skeptically took the ride thinking that this would be another bad experience. Dan at Liberty proved us wrong! He was completely up front about the pricing and availability of the car. Dan took the time to go over everything from the initial paperwork to giving us the keys and everything went seamlessly. He did not pressure us and was very patient and pleasant. Best of all, there were no surprises-Dan followed through with everything we asked for. We are so glad we made the trip! Thanks, Dan! More

From the minute I walked onto the lot till I drive off w/ my new car, everyone did a great job. Very professional & honest. Definitely would recommend to friends ' family. my new car, everyone did a great job. Very professional & honest. Definitely would recommend to friends ' family. More

After a short introductory phone conversation with Tom Quinn about the vehicle I wanted to purchase, I decided I would take a chance, and a car service (about 15 miles), to buy the new car I was told was Quinn about the vehicle I wanted to purchase, I decided I would take a chance, and a car service (about 15 miles), to buy the new car I was told was in stock. Indeed, as promised, a few hours later I was on my way in my new Forester. Tom was absolutely fantastic to do business with. With his no-nonsense attitude, politeness, patience and knowledge of the vehicles,he provided me with good advice without trying to upsell anything. As for the price, I think I would have been hard pressed to find a better one. As for the financing process, it was handled quickly and efficiently by Tom Portee. Again, great terms, no up-selling, and pleasure to deal with. Tom also made me feel at home thanks to his great personality. I highly recommend the dealership and the two gentlemen I had the pleasure to deal with in particular. More

I am very happy with my experiences at Liberty Subaru. Jeff was very helpful, but not pushy. I did some pre-buying work on-line so I was prepared when I came in. I had a good test drive and was able to Jeff was very helpful, but not pushy. I did some pre-buying work on-line so I was prepared when I came in. I had a good test drive and was able to see all the cars they had in stock. Jeff also told me about the incoming cars that would be available the next week. When I picked up my new Forrester he showed me how everything worked, and I felt comfortable right away. Normally I do not like to go to car dealers, but this time it was pleasant. The financing department was also pleasant to deal with. Kevin was very professional, and had everything ready when we came back to pick up the car. I am very happy with the car and all the people I came into contact with at Liberty Subaru. I highly recommend this dealership. More

Liberty Subaru’s internet sales manager Dan Meola made my 2014 BRZ purchase as easy as possible. After researching dealerships in the NYC area, I found that all of them had overwhelmingly bad customer review 2014 BRZ purchase as easy as possible. After researching dealerships in the NYC area, I found that all of them had overwhelmingly bad customer reviews and reputations. So I looked for dealerships further out and found Liberty Subaru who had much happier customers. Liberty also had the most selection of BRZ’s in their inventory. Using Liberty’s inventory website I submitted an inquiry for an internet quote on a WR Blue BRZ. Dan responded, quickly, offering me a great discount off of MSRP that other area dealers would not beat. So the next day, I pulled the trigger to purchase the car. from Liberty Dan answered all my email and phone questions over the next few days. The only fees they charge are a $295 doc fee and a required NJ state tire fee $7.50. That’s it! I had already found my own financing and had no trade-in, so a week later, I was picking up my new car at Liberty’s lot. Dan gave me time to inspect it and to answer all my questions and concerns. The car was flawless, even after being in the showroom, where scratches and dents can occur. He said they had detailed it for delivery - Nice! I definitely recommend Liberty Subaru and Dan for all your Subaru purchases. More

This is my third Subaru purchase. The previous dealer that I worked with was not consumer friendly. This place ( Liberty Subaru in Emerson, NJ) and sales person I dealt with (Steve Klein) really made th that I worked with was not consumer friendly. This place ( Liberty Subaru in Emerson, NJ) and sales person I dealt with (Steve Klein) really made the experience a worthwhile one for me. I would recommend them to anyone looking for a Subaru There was no pressure. trade-in price was not what I had expected but it was okay. The care was delivered as promised. Even though this is my third Subaru the salesman made sure I was aware of the new technology and how to use it. More