Liberty Subaru
Emerson, NJ
Filter Reviews by Keyword
By Type
Showing 5,817 reviews
Bait and switched the price on me. I was quoted a price via my e-mail for a Limited BRZ. I went in to talk to Damon (who was my contact during the entire process) and we were in a discu I was quoted a price via my e-mail for a Limited BRZ. I went in to talk to Damon (who was my contact during the entire process) and we were in a discussion about the vehicle, price, and my trade-in. While I was going over the details with my brother, who came with me, Damon came back and stated that the price he quoted for me was wrong and gave me a new higher price. That was an instant turn off and I was definitely not pleased. He would not honor the price he quoted and his supervisor/manager flat out said no as well. Damon told me that I would not find a better deal anywhere and basically didn't care at that point if I was going or not. They lost a sale that day. Afterwards he even told me "If you can find a better deal, I want you to e-mail me and prove it to me and make me eat my words." Why? Does it matter if I can find a better deal and prove it to them? Why would a customer need to prove anything to them in such regards? I was certainly put off and I do not recommend them. Dealerships that pull a bait and switch on prices should not be trusted. Please watch your dealings with Liberty Subaru. Thank you. More
purchase of 2015 Subaru Forester Limited I have had a very good experience working with Jeff Miletta during the purchase of my 2015 Forester Limited. He is extremely knowledgeable about the p I have had a very good experience working with Jeff Miletta during the purchase of my 2015 Forester Limited. He is extremely knowledgeable about the product, efficient and easy to work with. My interaction with Tom Portee, the sales manager, in chosing an extended warranty also worked very well. More
Great Experience buying a Subaru. A+ Dealership. Overall great buying experience with my new Subaru. After many previous car buys with varying dealers, I have always come to expect one thing. Simply, Overall great buying experience with my new Subaru. After many previous car buys with varying dealers, I have always come to expect one thing. Simply, to be treated in honest manner with as little of the "hard close" as possible. My deal with Liberty was straight forward and to the point. They gave me the facts, the best price and that was that. No up-sells, up-charges or confusion to pad the deal. Having already walked out of my neighborhood Subaru dealer twice before, (because of their notoriously bad business practices and underhanded tactics), I found Liberty well worth the extra time and effort to get to. Listen up Subaru!!! You may sell a lot more cars if all your dealer network took some lessons from Liberty Subaru. A+ Dealership. More
New car Jeff and Kevin were both very friendly and helpful throughout the whole process. Jeff was able to get us the car we wanted in the color we wanted and Jeff and Kevin were both very friendly and helpful throughout the whole process. Jeff was able to get us the car we wanted in the color we wanted and it arrived earlier than promised. They both took the time to go over all our options and it was a simple stress free process. More
Ed Vogel was such a pleasure to deal with. He not only helped us with road testing a variety of cars for my daughter but helped us decide between a used car a was such a pleasure to deal with. He not only helped us with road testing a variety of cars for my daughter but helped us decide between a used car and new. We settled on the Forester and found a better value by purchasing new. Ed was very straightforward and answered all of our questions regarding the invoice price, service and warranties. I can not emphasize that he was such a wonderful pleasure to deal with. When we picked up the car, we noticed that there was a scratch on the bumper that went through the clear coat as well as the color. No questions asked, Ed offered to repaint the front bumper and provide a loaner car for the day. I was speechless that I did not have the haggle or badger him to do the right thing. He truly understands the meaning of servicing your customer. I highly recommend to anyone LIberty Subaru and without hesitation would recommend Ed Vogel. More
Purchase of new Subaru on Tuesday 05/06/14. Damon Mohrle was very friendly and professional. I intend to recommend my friends and co-workers to Liberty and to seek out Damon. Thank you Liber Damon Mohrle was very friendly and professional. I intend to recommend my friends and co-workers to Liberty and to seek out Damon. Thank you Liberty for the easy and pleasurable experience on Tuesday 05/06... I love my new Subaru Impreza! Sincerely, Larry Galanter More
No high pressure sales tactics Jeff Wangerin has sold us 2 Subarus. He is very professional and looks things up if he doesn't know the answers. I like this dealership because it's Jeff Wangerin has sold us 2 Subarus. He is very professional and looks things up if he doesn't know the answers. I like this dealership because it's convenient, their service department is excellent, and they sell an excellent product. We recently bought a 2014 pre-owned certified Forester Premium. They fly out the door. Jeff made sure we got first crack at looking at one. Thanks Jeff. More
Awesome service! As always, service at Liberty Subaru in Emerson was wonderful: thorough, professional, very quick, and super-nice! I'll likely always have a Subaru a As always, service at Liberty Subaru in Emerson was wonderful: thorough, professional, very quick, and super-nice! I'll likely always have a Subaru and definitely will always have it serviced here. More
The Best experience buy a car Thank you to Ed , Dan and Kevin for all their help. I love my new Subaru. They where so polite and gave me the best price and listen to what I said Thank you to Ed , Dan and Kevin for all their help. I love my new Subaru. They where so polite and gave me the best price and listen to what I said and did not try to sell me any else but what I want . So thank you my 11 year old can not wait for it to be his first car in 6 years. More
Sales Consultant Steve was pleasant, knowledgeable and great with instructions on how my new Outback operates. Thanks. Great job! Would recommend this dealership to a Steve was pleasant, knowledgeable and great with instructions on how my new Outback operates. Thanks. Great job! Would recommend this dealership to any one in New Jersey or the tri-state area. More